Top 31 Concierge Jobs in Auburn, Ma

Member Concierge
Flexcar —Auburn, MA
- $24 an hour
- Weekends as needed
- Clean driving record
- Analysis skills
- Driver's License
- Paid holidays
- Paid time off
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11d
Concierge
Overlook Communities —Charlton, MA
- $7.75 - $11.00 a week
- Part-time
- High school diploma or GED
- Entry level
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3d
Front Desk Ambassador
Concierge Physical Therapy —Sutton, MA
- $22 - $28 an hour
- Full-time
- HIPAA
- Outpatient experience
- Clinic
- Opportunities for advancement
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4d
Concierge
The Briarwood Community —Worcester, MA
- $18 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
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2d
Receptionist - Comm
Benchmark Senior Living —Shrewsbury, MA
- From $16.50 an hour
- Part-time
- Serving
- High school diploma or GED
- Teaching
- Paid training
- Health insurance
Quick Apply
Experienced Dental Front Office-Patient Concierge Team
Dentistry By Dr David & Associates —Bolton, MA
- $20 - $30 an hour
- Full-time
- Dental office
- Writing skills
- Administrative experience
- Health savings account
- Health insurance
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Concierge Retail Service Representative
Renewal by Andersen LLC —Northborough, MA
- $27.45 - $39.75 an hour
- Full-time
- Mid-level
- Residential
- Organizational skills
- Profit sharing
- Paid parental leave
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10d
Concierge
Artisan at Hudson —Hudson, MA
- $19 - $21 an hour
- Full-time
- Computer literacy
- Older adults
- Organizational skills
- Paid holidays
- Disability insurance
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Cashier Part Time
Lowe's —Worcester, MA
- $16.50 - $17.20 an hour
- Part-time
- Bilingual
- Computer literacy
- Basic math
- Health savings account
- Employee stock purchase plan
Sales Associate, Holden
Talbots —Holden, MA
- $15.00 - $18.75 an hour
- Part-time
- Computer literacy
- Organizational skills
- Computer skills
- Store discount
- Referral program
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Membership Concierge II-Opening Shifts
Life Time —Framingham, MA
- $17.25 - $20.50 an hour
- Full-time
- High school diploma or GED
- Bachelor's degree
- 1 year
- Disability insurance
- Health insurance
2d
Retail Sales – Part Time
Lowe's —Worcester, MA
- $16.50 - $17.20 an hour
- Part-time
- Bilingual
- Merchandising
- Basic math
- Health savings account
- Employee stock purchase plan
13d
Customer Relationship Advocate Career Development Experience- Smithfield, RI
Fidelity Investments —Smithfield, RI
- Full-time
- Analysis skills
- Entry level
- Wellness program
- Disability insurance
9d
Full Time - Sales Associate - Inside Lawn & Garden - Day
Lowe's —Worcester, MA
- $16.50 - $17.20 an hour
- Full-time
- Bilingual
- Merchandising
- Basic math
- Health savings account
- Employee stock purchase plan
Receptionist
Benchmark Senior Living —Marlborough, MA
- $18 - $20 an hour
- Full-time
- Serving
- High school diploma or GED
- Teaching
- Paid training
- Health insurance
Quick Apply
People Excellence Partner
Sanofi —Framingham, MA
- $105,000.00 - $151,666.66 a year
- 5 years
- Bachelor's degree
- Recruiting
- Health insurance
- Parental leave
2d
DENTAL Front Desk Receptionist/Administrative Assistant
Cara L Donley DMD —Sudbury, MA
- $28 - $35 an hour
- Full-time
- Private practice
- Dental office
- Customer service
- 401(k)
- Flexible schedule
Quick Apply
Front Desk Agent
Best Western Royal Plaza Hotel & Trade Center —Marlborough, MA
- $17 an hour
- Writing skills
- Hotel
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
13d
Full Time - Cashier - Day
Lowe's —Milford, MA
- $16.50 - $17.20 an hour
- Full-time
- Bilingual
- Computer literacy
- Basic math
- Health savings account
- Employee stock purchase plan
9d
Sales Associate, Solomon Pond Mall
Talbots —Marlborough, MA
- $15.00 - $18.75 an hour
- Part-time
- Computer literacy
- Organizational skills
- Computer skills
- Store discount
- Referral program
Quick Apply

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concierge jobs near auburn, ma

Member Concierge

Flexcar -
Auburn, MA

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Job Details

Full-time
$24 an hour
11 days ago

Benefits

Paid holidays
Paid time off
Family leave
401(k) matching
Employee discount

Qualifications

Customer communication
Driver's License

Full Job Description

Job Title: Member Concierge

Department: Market Operations (Field)

Employee Type: Full Time, Non-Exempt

Compensation: $24/hr

Position Overview:

As a Member Support Specialist at Flexcar, you will serve as a key resource for our members, ensuring a seamless and exceptional experience from the moment they place an order to the return of their vehicle. You will be responsible for providing top-notch service, resolving issues quickly, maintaining quality standards, and utilizing our innovative technology to manage member interactions. This role offers the opportunity to become an expert in Flexcar’s services while contributing to a dynamic, customer-focused team.

Key Responsibilities:

Provide Exceptional Service:
Serve as the go-to resource for members, offering comprehensive assistance with pickup, delivery, and return. Ensure members have a smooth, hassle-free experience every step of the way.
Resolve Issues Efficiently:
Identify and address member concerns regarding their vehicle orders promptly. Resolve issues quickly and effectively to maintain high levels of member satisfaction and ensure any challenges are addressed with minimal disruption.
Ensure Quality Standards:
Contribute to the preparation and presentation of each vehicle, ensuring it meets Flexcar’s high standards before delivery. Conduct thorough quality checks to ensure each car is ready for a flawless member experience.
Utilize Technology:
Leverage Flexcar’s cutting-edge systems to manage member interactions, track order progress, and maintain accurate records. Ensure seamless communication through digital channels while providing real-time updates to members.
Become a Flexcar Expert:
Develop in-depth knowledge of Flexcar’s services, features, and processes. Stay current on new offerings and technology to ensure members always receive the most relevant, up-to-date information.
Create Welcoming Experiences:
Greet each member with warmth, professionalism, and enthusiasm. Create a friendly and informative environment, showcasing Flexcar’s dedication to providing outstanding customer service and an exceptional member experience.
Collaborate Cross-Functionally:
Work closely with customer care, security, and other internal teams to provide a unified experience for our members. Collaborate with other departments to ensure smooth service delivery and swift issue resolution.
Drive Continuous Improvement:
Actively seek opportunities to enhance the member experience, offering feedback and ideas for improving service quality, efficiency, and overall member satisfaction. Contribute to initiatives that continuously elevate the service standards at Flexcar.
Adapt and Grow:
As part of a smaller, agile team, be ready to take on new tasks and responsibilities to support the business's success. Show flexibility and initiative in responding to changing member needs and company objectives.
Performance Metrics & Follow-Up:
Meet or exceed key performance metrics, including Customer Satisfaction (CSAT) and Churn (member retention). Conduct follow-up calls at 7, 30, 60, and 90 days post-service to ensure ongoing member satisfaction and identify areas for improvement.

What Drives Success for this Role:

Experience: 1-2 years in a customer service role, ideally within a fast-paced environment.
Communication Skills: Excellent communication and interpersonal skills, with a friendly and professional demeanor.
Problem-Solving: Strong analytical skills to navigate challenges and make informed decisions.
Tech-Savvy: Proficient in computer skills and quick to learn new software systems.
Customer-Centric Attitude: A passion for delivering outstanding service and exceeding member expectations.
Multitasking Ability: Skill in managing multiple tasks and prioritizing efficiency under pressure.
Adaptability: Willingness to operate vehicles and work in various weather conditions, including evenings, weekends, and holidays, as needed.
Attention to Detail: A keen eye for detail, ensuring that all member requests are addressed thoroughly.
Listening Skills: Strong listening abilities to identify member needs and provide tailored solutions.
Case Management: Track support cases diligently, ensuring timely resolutions and effective follow-up.
Collaboration: Follow established procedures for escalating unresolved issues, working with internal teams like Product, Engineering, and Operations to ensure prompt solutions.
Delivery: Willing to drive up to 25% of time for deliveries.
At least 21 years or older with a valid driver’s license and an acceptable driving record (per company standards).

What Tops Off the Tank:

Rest & Relax! Potential to accrue 60 hours of PTO your first year, and up to 120 hours in later years plus multiple company paid holidays and four floating holidays you choose
Save for Your Future! 401(k) with company match from day one of hire
Expand The Family! Paid family leave available for all full-time employees
Drive a Flexcar! Discounted employee rate on Flexcar products

Flexcar is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Flexcar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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Refine Your Search

concierge jobs in auburn, ma

Member Concierge

Concierge

Front Desk Ambassador

Concierge

Receptionist - Comm

Experienced Dental Front Office-Patient Concierge Team

Concierge Retail Service Representative

Concierge

Cashier Part Time

Sales Associate, Holden

Membership Concierge II-Opening Shifts

Retail Sales – Part Time

Customer Relationship Advocate Career Development Experience- Smithfield, RI

Full Time - Sales Associate - Inside Lawn & Garden - Day

Receptionist

People Excellence Partner

DENTAL Front Desk Receptionist/Administrative Assistant

Front Desk Agent

Full Time - Cashier - Day

Sales Associate, Solomon Pond Mall

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