Top 35 It technician Jobs in Auburn, Ny

IT Field Technician
Darkhorse Tech —Syracuse, NY
- $48,000 - $55,000 a year
- Full-time
- Hybrid work
- Computer science
- Dental office
- Computer Science
Quick Apply
Technical Support Representative II (M-F 11am - 7:30pm)
Baxter —Skaneateles Falls, NY
- $52,800 - $72,600 a year
- Monday to Friday
- Mid-level
- High school diploma or GED
- Continuous improvement
- Paid parental leave
- Employee stock purchase plan
IT Support Specialist
BradyPLUS —Auburn, NY
- $24.04 - $28.85 an hour
- Full-time
- Background check
- Computer science
- Microsoft Outlook
- Disability insurance
- Health insurance
Quick Apply
Operational Analyst - Information Technology
Solvay Bank —Syracuse, NY
- $23 - $27 an hour
- Computer literacy
- Writing skills
- Ability to climb stairs
- Health insurance
- Dental insurance
Quick Apply
8d
Information Technology Support Specialist I/II
Nascentia Health —Syracuse, NY
- $62,353 - $88,792 a year
- Weekends as needed
- Background check
- Pass drug screening
- Mid-level
- Health savings account
- Paid holidays
Tier 1 Managed IT Technician
Usherwood Office Technology —Syracuse, NY
- $21 - $25 an hour
- Computer science
- Computer Science
- Research
IT Help Desk Technician
American Food & Vending —Liverpool, NY
- $23 - $25 an hour
- Full-time
- Background check
- Office
- Windows
- Health savings account
- Health insurance
Quick Apply
1d
IT Administrator
Comfort Windows —Syracuse, NY
- $22 - $27 an hour
- Full-time
- Computer literacy
- Windows
- Data entry
Quick Apply
Network System Support Aide
Waterloo Central School District —Waterloo, NY
- $21 an hour
- 8 hour shift
- Computer Science
- High school diploma or GED
- Associate's degree
Help Desk Analyst
SUNY Upstate Medical University —Syracuse, NY
- Full-time
- Mid-level
- Windows
- Associate's degree
4d
PC Support Technician
SUNY Upstate Medical University —Syracuse, NY
- Full-time
- Customer service
- Research
- Bachelor's degree
8d
Network Operations Center (NOC) Analyst - Syracuse, NY
Usherwood Office Technology —Syracuse, NY
- $22 - $27 an hour
- Computer science
- Computer Science
- Office
- Disability insurance
- Health insurance
IT Support Coordinator
Nascentia Health —Syracuse, NY
- $22.86 - $28.57 an hour
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Health savings account
- Paid holidays
IT Support Specialist - Syracuse, NY
SGI Global, LLC —Syracuse, NY
- $50,000 - $70,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer Science
Quick Apply
4d
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Auburn, NY
- $16.06 - $24.09 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Health insurance
- Employee assistance program
MEDENT TRAINER/BILLING SPEC
Auburn Community Hospital —Auburn, NY
- $24 an hour
- Full-time
- Microsoft Outlook
- Hospital
- Mid-level
2d
Technical Support Specialist
American Food & Vending —Liverpool, NY
- $23 - $25 an hour
- On call
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
Quick Apply
Systems Support Analyst 1
Spinoso Real Estate Gro —Syracuse, NY
- $50,000 - $65,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Mid-level
- SQL
- Paid holidays
- Disability insurance
7h
Support Specialist Tier 1
Raymour and Flanigan —Liverpool, NY
- $21 - $26 an hour
- Computer literacy
- Mid-level
- Windows
- Store discount
- Health savings account
Quick Apply
Technical Consultant - Patient Monitoring (Field: Syracuse, NY)
Philips —Syracuse, NY
- $39 - $61 an hour
- Overtime
- Computer Science
- Hospital
- Customer service
- Health savings account
- Employee stock purchase plan
3d

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IT Field Technician

Darkhorse Tech -
Syracuse, NY

Quick Apply

Job Details

Full-time
$48,000 - $55,000 a year

Qualifications

Field service equipment repair
Post-sales product instruction
Telecommunications network device configuration
Computer science
Customer relationship building
Technical support via phone
Bachelor's degree in information technology
Computer Science
Network communication equipment reconfiguration
IT user and group management
Phone communication
In-person customer service
Hardware maintenance
Windows
Incident Escalation
Printer (troubleshooting support)
User training (technical support)
Managing clients in a customer support role
Firewall configuration
Bachelor's degree
On-site repair services (office equipment)
Wireless communication system operation
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Office equipment installation
Hardware configuration
Customer relationship management
Customer support ticket management
Vendor communication

Full Job Description

About Darkhorse Tech

Darkhorse Tech provides comprehensive Dental-Specific IT services to our clients including ongoing support (Managed Services), startup projects & expansions (planning, design, buildouts) as well as software & hardware sales and maintenance.

As a leader in the industry, we have created and continue to foster relationships with all leading-edge technology companies servicing the Dental community. Our company was created by founder and CEO, Reuben Kamp who left his job at a nationwide Dental IT company to build a relationship-focused version of a Managed Service Provider (MSP) which creates true partnerships with its clients.

Constantly building on our 13+ years of experience we are now servicing roughly 1400 clients in all 50 states and continue to see massive growth while focusing on maintaining unparalleled support for our Dental Practice partners. With technicians on the ground throughout the country we offer in-person as well as remote support.

About You

Service first. Providing exemplary service means recognizing it. Have you put off a call to your cell phone company because the idea of waiting on hold, requesting a manager only to fight for a solution seems exhausting? Have you ever been pleasantly surprised by a service organization where your call is addressed efficiently, with care and acknowledgement that you are their top priority because you (as a client) are the lifeblood of their business? There is a huge difference in these approaches, and the latter builds loyalty and trust which is vital to the health of any business.

You are solution-oriented and accountable. When given an opportunity to address an issue you follow service standards and quickly provide a solution, if you can't you are able to escalate the issue and alert your manager to your need/want for knowledge and growth - all while communicating progress in a professional and engaging manner with the client.

Part of our team! While service tickets are addressed individually our crew is always ready to support one another, you will both receive and provide help as we are all working toward the same goal. Together we provide a level of service that our clients dream of and that we stand behind.

Field Technician Summary

As a remote Field Technician in the Syracuse, NY area, you will travel to dental offices in your assigned region to assist with varying technical issues. You will build relationships with clients and help them find solutions while providing exceptional customer service. When you are not working on-site, you will provide assistance to clients remotely. In this role you will gain exposure to a wide variety of products and services because we assist our clients with technical problems concerning hardware, software, peripheral equipment like phones and printers, and specialized dental imaging products. We also manage routine maintenance and installations for our clients throughout the country.

Responsibilities

Provide excellent customer service via phone, remote, and on-site technical support
Walk clients through diagnostic procedures to identify and resolve errors
Communicate with vendors to request service, update, and resolve open tickets
Adhere to established methods for responding to and documenting support requests
Perform maintenance tasks on end user devices
Provide ongoing user training and self-fix solutions to clients
Set up, troubleshoot, and configure PCs, printers, peripherals, and network equipment
Handle technical requests such as password resets, drive mapping, and user account setup
Run network lines, punch down cable, and terminate RJ45 connections
Provide Saturday coverage as part of an on-call rotation schedule
Perform Tier 1 troubleshooting, configuration, and administration pertaining to clients' printers, wireless network configuration, server-based print queues, antivirus and firewall programs, Microsoft Windows 7 and newer operating systems, Microsoft Office 2010 and newer; Microsoft Office 365; Apple OS, and more

Qualifications and Skills

Excellent verbal and written communication
Proven time management skills
Proven reliability and the ability to work independently
Excellent customer service skills
Problem solving and troubleshooting skills
1-2 years of tech support experience
1-2 years of customer service experience
Bachelor's degree in Information Technology or Computer Science is preferred
Must have reliable transportation

Hours: Monday through Friday 8:00am-5:00pm and rotating Saturday coverage

Please note: This is a hybrid role that requires onsite visits to our clients in and around Syracuse, NY. Candidates should reside in the Syracuse area, and have reliable transportation.

Quick Apply

Refine Your Search

it technician jobs in auburn, ny

IT Field Technician

Technical Support Representative II (M-F 11am - 7:30pm)

IT Support Specialist

Operational Analyst - Information Technology

Information Technology Support Specialist I/II

Tier 1 Managed IT Technician

IT Help Desk Technician

IT Administrator

Network System Support Aide

Help Desk Analyst

PC Support Technician

Network Operations Center (NOC) Analyst - Syracuse, NY

IT Support Coordinator

IT Support Specialist - Syracuse, NY

Seasonal, Operations Technical Specialist (Part Time)

MEDENT TRAINER/BILLING SPEC

Technical Support Specialist

Systems Support Analyst 1

Support Specialist Tier 1

Technical Consultant - Patient Monitoring (Field: Syracuse, NY)

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