Top 312 Service manager Jobs in Auburn Hills, Mi

General Manager – Healthcare Customer Service Operations
Cognizant —Troy, MI
- $180,000 - $200,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- HIPAA
- 11+ years
- Paid parental leave
- Employee stock purchase plan
Manager, Assessment & Referral Services (Intake Manager)
Havenwyck Hospital (UHS) —Auburn Hills, MI
- Full-time
- LMFT
- Master of Social Work
- Nursing
- Loan repayment program
- Health insurance
Quick Apply
Customer Service & Sales Administration Manager
AJM Packaging Corp —Bloomfield Hills, MI
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Wellness program
- Health savings account
Quick Apply
Mercedes-Benz Service Manager
Mercedes-Benz of Bloomfield Hills —Bloomfield Hills, MI
- Full-time
- Dealership
- In-person
- Senior level
Quick Apply
2d
Clinical Supervisor Adult Outpatient Services
MISIDE —Detroit, MI
- $60,000 - $70,000 a year
- Weekends as needed
- LPC
- Mid-level
- Office
Quick Apply
Service Lead Applicator
The Pond Guy —Armada, MI
- Overtime
- Background check
- Clean driving record
- Mid-level
- Paid training
- Paid holidays
Quick Apply
Irrigation Service Manager
Lucia Landscaping —Roseville, MI
- $50,000 - $65,000 a year
- Full-time
- Clean driving record
- Mid-level
- Residential
- Health insurance
- Dental insurance
Quick Apply
8d
Clinical Supervisor - Case Management Adult Services
Easterseals MORC —Southfield, MI
- Full-time
- LPC
- Mid-level
- 3 years
- Mileage reimbursement
- Health savings account
Quick Apply
3d
Sales and Service Manager
Thornton & Grooms —Farmington Hills, MI
- Background check
- Pass drug screening
- Mid-level
- Dental insurance
- 401(k)
Quick Apply
Supervisor - Child and Family Services
Spaulding For Children —Southfield, MI
- $55,000 - $60,000 a year
- Full-time
- Master of Social Work
- Mid-level
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
5d
Aquatics Manager
Aqua Tots Swim School - Aqua Tots Sterling Heights, LLC —Lake Orion, MI
- $50,000 - $55,000 a year
- Weekends as needed
- Mid-level
- Leadership
- 2 years
Quick Apply
Manager - Transplant Service Revenue Mgmt. (Detroit, MI)
Henry Ford Health —Detroit, MI
- Full-time
- Microsoft Access
- Hospital
- 5 years
- Health insurance
- Dental insurance
Residential Maintenance Supervisor
The Lightstone Group, LLC —Harrison Township, MI
- Full-time
- Carpentry
- Research
- Mid-level
- Paid training
- Paid holidays
Quick Apply
Aquatics Manager
Aqua Tots Swim School - Aqua Tots Novi, LLC —West Bloomfield Township, MI
- $50,000 - $55,000 a year
- Weekends as needed
- Mid-level
- Leadership
- 2 years
Quick Apply
Customer Service Manager
PASONA N A, INC. —Farmington Hills, MI
- $80,000 - $110,000 a year
- Full-time
- Hybrid work
- Mid-level
- High school diploma or GED
- Supervising experience
2d
Aquatics Manager
Aqua Tots Swim School - Aqua Tots Sterling Heights, LLC —Rochester Hills, MI
- $50,000 - $55,000 a year
- Weekends as needed
- Mid-level
- Leadership
- 2 years
Quick Apply
Service Manager
Critter Control —Livonia, MI
- $50,000 - $65,000 a year
- Full-time
- Carpentry
- Mid-level
- Ability to climb stairs
- Employee stock purchase plan
- Paid holidays
Aquatics Manager
Aqua Tots Swim School - Aqua Tots Sterling Heights, LLC —Sterling Heights, MI
- $50,000 - $55,000 a year
- Weekends as needed
- Mid-level
- Leadership
- 2 years
Quick Apply
Aquatics Manager
Aqua Tots Swim School - Aqua Tots Sterling Heights, LLC —Macomb, MI
- $50,000 - $55,000 a year
- Weekends as needed
- Mid-level
- Leadership
- 2 years
Quick Apply
Store Manager- BluFox Mobile White Lake
Blufox Mobile —White Lake, MI
- $65,000 - $85,000 a year
- Weekends as needed
- Spanish
- Inventory management
- Merchandising
- Paid training
- Health insurance
Quick Apply

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service manager jobs near auburn hills, mi

General Manager – Healthcare Customer Service Operations

Cognizant -
Troy, MI

Apply Now

Job Details

Full-time
$180,000 - $200,000 a year

Benefits

Paid parental leave
Employee stock purchase plan
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Vision insurance
Life insurance

Qualifications

Microsoft Excel
Managing teams in a customer support role
Team leadership
English
Frontline customer support management
Healthcare team management
Productivity software
Business operations
Call center management
Project stakeholder communication
Senior leadership
Stakeholder management

Full Job Description

General Manager – Healthcare Customer Service Operations (Remote)
Work Model: Remote
Shift: Day Shift | Travel: Need based – less than 10%
Employment Type: Full-Time
Level: Director

About the role:
Our Cognizant leadership team working with Clients is currently seeking General manager to run/establish our Customer Service teams . The full-time position is work from home (remote). We are seeking highly motivated leaders with a Healthcare background who managed Member / Provider call centers previously with a team size of not less than 500 agents with a minimum of 20+ years of experience.

Key Responsibilities:

Lead and oversee large-scale healthcare call center operations, including hiring, training, operations, quality, reporting, and workforce performance, Team Management and escalation management
Drive SLA and KPI achievement through effective operational strategy, governance, and continuous improvement
Serve as the primary escalation point, ensuring timely issue resolution and strong stakeholder communication
Partner with senior leadership to execute strategic initiatives and implement operational changes
Present performance metrics, insights, and improvement plans to internal and external stakeholders
Lead and drive teams to identify and implement process improvements to enhance service delivery and customer experience
Ensure robust knowledge management, SOP development, review updates with Training team
Manage productivity, quality assurance, compliance, attrition, absenteeism, and workforce planning
Lead budgeting, forecasting, variance analysis and financial performance management for the operations
Develop talent through coaching, performance management, succession planning, and career development
Foster a culture of engagement, accountability, and continuous improvement
Drive compliance and ensure strict adherence to HIPAA and compliance regulations
Participate in quality listening sessions and ensure feedback sessions happen to provide timely feedback to agents and improve overall quality performance of the teams

Required Skills and Qualifications:

Bachelor’s degree or equivalent practical experience
Extensive healthcare experience, specifically leading member and/or provider call center operations
Proven experience managing large teams (500+ associates) in a customer service environment
Strong understanding of SLAs, KPIs, and operational performance management
Proficiency in Microsoft Word, PowerPoint and Excel
Excellent leadership, communication, and stakeholder management skills
Strong organizational, time management, and problem-solving abilities
Ability to work effectively under pressure and manage multiple priorities
Ability to work with multiple clients simultaneously and take ownership of end-to-end delivery

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
The annual salary for this position is between $180,000 - $200,000 depending on the experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
While our system allows application in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

Cognizant is a global community with more than 300,000 associates around the world.

We don’t just dream of a better way – we make it happen.

We look after our people, clients, company, communities and climate by doing what’s right.

We cultivate an innovative environment where you can build the career path that’s right for you.
#LI-RP1

Apply Now

Refine Your Search

service manager jobs in auburn hills, mi

General Manager – Healthcare Customer Service Operations

Manager, Assessment & Referral Services (Intake Manager)

Customer Service & Sales Administration Manager

Mercedes-Benz Service Manager

Clinical Supervisor Adult Outpatient Services

Service Lead Applicator

Irrigation Service Manager

Clinical Supervisor - Case Management Adult Services

Sales and Service Manager

Supervisor - Child and Family Services

Aquatics Manager

Manager - Transplant Service Revenue Mgmt. (Detroit, MI)

Residential Maintenance Supervisor

Aquatics Manager

Customer Service Manager

Aquatics Manager

Service Manager

Aquatics Manager

Aquatics Manager

Store Manager- BluFox Mobile White Lake

I want to receive the latest job alert for service manager in auburn hills, mi

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