Top 2 Application support technician Jobs in Auburn Hills Mi

IT Support Technician, Assoc I
ITC Holdings Corp. —Novi, MI
- Full-time
- Microsoft Outlook
- Computer Science
- Mid-level
2d
IT Support Technician Co-op
PCS, Inc. —Fraser, MI
- $23 an hour
- Overtime
- Computer literacy
- Windows
- Organizational skills
Quick Apply

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IT Support Technician, Assoc I

ITC Holdings Corp. -
Novi, MI

Apply Now

Job Details

Full-time
2 days ago

Qualifications

Microsoft Outlook
Smartphone (troubleshooting support)
Laptop (troubleshooting support)
iOS
Windows
Printer (troubleshooting support)
Internal employee customer service
Email configuration (technical support)
Video conferencing software
Productivity software support
Desktop (troubleshooting support)
Customer support ticket management
Microsoft Teams
UEM
Customer support
Video conferences (communication methods)
Desktop administration
Peripheral hardware support
Video conferencing systems operation
IT department experience
Ticketing system technical support

Full Job Description

JOB SUMMARY

Provides high-quality, responsive tier I and tier II technical support for end users across a variety of devices, applications, and collaboration technologies. Ensures employees can effectively utilize company technology to perform business functions. Problem resolution may involve diagnostic tools, ticketing systems, knowledge base resources, and hands-on support for end-user devices and workplace technologies.

ESSENTIAL DUTIES & RESPONSIBILITIES

Provides help desk support for users operating Windows and iOS/iPadOS devices, including remote users

Troubleshoots and resolves issues involving laptops, workstation peripherals, operating systems, virtual machines, and line-of-business applications

Supports Microsoft 365 applications and services, including Outlook, Teams, and OneDrive

Troubleshoots and resolves end-user network connectivity issues involving wired, wireless, and VPN solutions

Troubleshoots and supports conference room and A/V technologies used throughout the organization

Installs, configures, and maintains an enterprise printing solution and related end-user equipment

Deploys, configures, maintains, and replaces endpoint devices in accordance with established lifecycle management processes

Installs, configures, and decommissions standard workstation equipment including monitors, docking stations, and peripherals

Documents troubleshooting steps and solutions within the IT ticketing system, contributing to the IT knowledge base where able

Communicates with end users to provide status updates, technical guidance, and a high level of customer service

Adheres to established IT procedures, cybersecurity standards, and asset management practices

REQUIREMENTS

Associate degree in Computer Science or a related technical area with a minimum of one (1) year of experience in Information Technology, or relevant, equivalent experience and/or education

Experience with Windows and iOS/iPadOS operating systems

Experience supporting Microsoft 365 applications, Microsoft Teams, conferencing technologies, mobile device management (MDM) solutions such as Intune, and endpoint management platforms such as SCCM

Experience with ServiceNow or a similar IT ticketing system

Experience and understanding of Transmission Control Protocol/Internet Protocol (TCP/IP), Domain Name Server (DNS), Active Directory (AD), and Dynamic Host Configuration Protocol (DHCP)

Knowledge of information technology products and services, including workstation equipment, peripherals, and printing solutions

Demonstrated analytical and problem-solving skills with the ability to diagnose and resolve common technical issues

Strong organizational skills with the ability to manage multiple tasks simultaneously

Demonstrated initiative, accountability, and ability to provide consistent, high-quality customer support to employees across a variety of technical skill and organizational levels

Ability to travel by automobile or commercial airline to remote sites (including overnight stays) as needed (10-20%)

Applicants must be authorized to work in the United States for any employer. ITC does not sponsor employment visas, such as H-1B or TN visas.

Apply Now

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application support technician jobs in auburn hills mi

IT Support Technician, Assoc I

IT Support Technician Co-op

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