Top 76 Helpdesk support Jobs in Auburn Hills Mi

Technology Support Coordinator
Huffmaster Companies —Clawson, MI
- From $65,000 a year
- Full-time
- Hybrid work
- Background check
- Computer science
- Microsoft Excel
- Health savings account
- Health insurance
Quick Apply
IT Help Desk Technician
CNS Healthcare —Pontiac, MI
- $17.43 - $20.50 an hour
- On call
- HIPAA
- High school diploma or GED
- Assembly
- Paid parental leave
- Paid holidays
Quick Apply
IT Manager
Robert Half —Farmington Hills, MI
- $85,000 - $105,000 a year
- 7 years
- Computer Science
- Bachelor's degree
- Disability insurance
- Dental insurance
Quick Apply
11d
Technical Support Specialist
Bizflex IT LLC —Troy, MI
- $22 - $27 an hour
- Full-time
- Windows
- Communication skills
- Editing
- Health insurance
- Dental insurance
Quick Apply
Help Desk Technician
MSGCU —Troy, MI
- From $19.70 an hour
- Weekends as needed
- Mid-level
- Office
- 21 years or older
- Health savings account
- Paid holidays
ONSITE IT SUPPORT TECHNICIAN
QUANTUM SERVICES GROUP LLC —Auburn Hills, MI
- $50,000 - $55,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
11d
Customer Service Representative
Legend Valve —Auburn Hills, MI
- $23 an hour
- Mid-level
- Office
- Residential
- Health savings account
- AD&D insurance
Quick Apply
7d
Contact Center Advisor
Community Choice Credit Union —Warren, MI
- $19.95 an hour
- Part-time
- Remote
- High school diploma or GED
- Financial services
- 1 year
Quick Apply
10d
Help Desk Technician
Mercantile Bank —Troy, MI
- Full-time
- Office
- Windows
- Travel
- Health savings account
- Employee stock purchase plan
Quick Apply
IT Support Technician
Detroit Defense —Troy, MI
- $54,000 - $62,000 a year
- Full-time
- Mid-level
- Windows
- Military encouraged
- Health savings account
- AD&D insurance
Quick Apply
14d
Customer Service Specialist
Orkin —Sterling Heights, MI
- $19 - $21 an hour
- Full-time
- Sales
- Computer literacy
- Office
- Employee stock purchase plan
- Paid holidays
8d
IT Helpdesk Specialist (Contract)
LG Energy Solution Michigan, Inc. —Troy, MI
- Contract
- Writing skills
- Mid-level
- High school diploma or GED
Quick Apply
IT Specialist
AirBoss of America Corp. —Auburn Hills, MI
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
Technical Advisor II
North American Bancard —Troy, MI
- $23 - $25 an hour
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Experience equivalent to degree accepted
- Paid parental leave
- Health insurance
5d
IT Support Specialist/Asset Management
Oakland University —Rochester, MI
- $25 an hour
- Temporary
- Mid-level
- University
- 1 year
IT Specialist
Avancez Assembly —Auburn Hills, MI
- Full-time
- Customer service
- Writing skills
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
IT Support Technician
Metro Vein Centers —West Bloomfield Township, MI
- $55,000 - $65,000 a year
- Full-time
- Google Workspace
- Medical office experience
- HIPAA
- Paid holidays
- Disability insurance
Quick Apply
IT Help Desk Agent
Learning Care Group, Inc., —Novi, MI
- $23.42 - $26.00 an hour
- Full-time
- Bilingual
- Google Workspace
- Computer science
- Health insurance
- Dental insurance
Quick Apply
IT Dispatcher/Service Coordinator
Proactive Technology Management —Bingham Farms, MI
- $45,000 - $55,000 a year
- Full-time
- Hybrid work
- Mid-level
- Bachelor's degree
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
Part-Time Technical Support Representative
Service Lane eAdvisor —Troy, MI
- From $15 an hour
- Part-time
- Background check
- Computer Science
- Computer literacy
- Paid holidays
- Health insurance
Quick Apply
10d

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Technology Support Coordinator

Huffmaster Companies
Clawson, MI

Quick Apply

Job Details

Full-time
From $65,000 a year

Benefits

Health savings account
Health insurance
Paid time off
401(k) matching
Life insurance

Qualifications

Record keeping
Computer operation
Mobile device support
Confidential information handling
Microsoft Excel
Microsoft Outlook
Computer Science
Technical documentation
IT service management
Inventory management systems (technically supported)
Internal employee customer service
Computer hardware
Desktop (troubleshooting support)
Customer relationship management (CRM) systems (technically supported)
IT support
Customer support ticket management
Desktop applications
Collaborative technology platforms
Microsoft Teams
SharePoint
Customer support
Desktop administration
Associate's degree
Video conferencing systems operation
Ticketing system technical support
Help desk
Mobile devices

Full Job Description

Position Summary:

The Technology Support Coordinator is responsible for supporting the day-to-day operation of the organization's technology service desk and ticket management system. This role serves as the primary coordinator for incoming technology support requests, ensuring tickets are properly documented, assigned, prioritized, tracked, and resolved in a timely manner.

The Technology Support Coordinator provides first-level technical support to employees, assists with technology deployments, maintains technology records and documentation, and collaborates with internal teams and vendors to support operational efficiency and service excellence.

Essential Duties and Responsibilities:

The essential functions include, but are not limited to, the following:

Administering and monitoring the organization's technology ticketing system, ensuring all support requests are accurately documented, categorized, assigned, and tracked through resolution.
Serving as the first point of contact for employee technology support requests, providing timely and professional customer service.
Providing Level 1 technical support for hardware, software, mobile devices, printers, communication platforms, and standard business applications.
Monitoring service desk queues and escalating unresolved or complex issues to appropriate technical resources.
Coordinating ticket assignments and follow-up activities to ensure service level expectations are met.
Assisting with user account administration, password resets, access requests, an employee onboarding and off-boarding activities.
Maintaining accurate technology asset inventories, user records, system documentation, and support knowledge base articles.
Supporting workstation deployments, hardware replacements, software installations, and technology equipment setup.
Assisting with troubleshooting network connectivity, Microsoft 365 applications, email systems, and endpoint devices.
Coordinating with vendors and third-party service providers regarding support requests, equipment orders, and warranty services.
Developing and maintaining support procedures and documentation to improve operational consistency and efficiency.
Monitoring recurring technology issues and identifying opportunities for process improvement and enhanced user support.
Collaborating with internal departments to ensure technology services align with business needs and operational requirements.
Performing other technology support duties as assigned to support organizational objectives.

Minimum Qualifications (Knowledge, Skills, and Abilities):

Strong customer service and interpersonal skills with the ability to communicate effectively with employees at all levels of the organization.
Working knowledge of Microsoft 365 applications, including Outlook, Word, Excel, Teams, and SharePoint.
Understanding of computer hardware, operating systems, mobile devices, printers, and standard business applications.
Experience working with help desk, ticketing, or service management systems.
Ability to prioritize multiple requests, manage competing deadlines, and maintain attention to detail.
Strong troubleshooting and problem-solving abilities with the capability to identify issues and recommend appropriate solutions.
Ability to maintain confidentiality while handling employee information, system access requests, and technology-related records.
Demonstrated organizational skills and ability to maintain accurate documentation and records.
Understanding of basic networking concepts, user account management, and endpoint support.
Ability to work independently while collaborating effectively with technical and non-technical teams.

Education and Experience:

Associate degree in Information Technology, Computer Science, Business Technology, or a related field preferred; equivalent education, training, or experience will be considered.
One to three years of experience in a technology support, service desk, help desk, or customer support environment preferred.
Experience supporting Microsoft Windows environments and Microsoft 365 applications preferred.
Experience working with ticketing systems, service management platforms, or technology support tools preferred.

Computer Skills:

Microsoft 365 Applications
Microsoft Teams
Windows Operating Systems
Ticketing and Service Management Systems
Mobile Device Support
Technology Asset Management Systems
Apple iPhone and Android Devices

Physical Demands and Work Environment:

Ability to sit and work at a computer workstation for extended periods.
Ability to lift and move technology equipment weighing up to 25 pounds.
Ability to travel occasionally between company locations as needed.
Ability to support remote and onsite employees.

Employee Acknowledgment

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.

Job Type: Full-time

Pay: From $65,000.00 per year

Benefits:

401(k) matching
Health insurance
Health savings account
Life insurance
Paid time off

Application Question(s):

Do you have an Associate degree in Information Technology, Computer Science, Business Technology, or a related field preferred; equivalent education (training, or experience will be considered)?

Education:

Associate (Required)

Experience:

IT support: 1 year (Required)
service desk: 1 year (Required)
Help desk: 1 year (Required)
IT service management: 1 year (Required)
ticketing systems: 1 year (Required)

Ability to Commute:

Clawson, MI 48017 (Required)

Work Location: Hybrid remote in Clawson, MI 48017

Quick Apply

Refine Your Search

helpdesk support jobs in auburn hills mi

Technology Support Coordinator

IT Help Desk Technician

IT Manager

Technical Support Specialist

Help Desk Technician

ONSITE IT SUPPORT TECHNICIAN

Customer Service Representative

Contact Center Advisor

Help Desk Technician

IT Support Technician

Customer Service Specialist

IT Helpdesk Specialist (Contract)

IT Specialist

Technical Advisor II

IT Support Specialist/Asset Management

IT Specialist

IT Support Technician

IT Help Desk Agent

IT Dispatcher/Service Coordinator

Part-Time Technical Support Representative

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