Top 9 Technical support analyst Jobs in Auburn Hills Mi

Dedicated Support Analyst I
LayerCake Technologies —Detroit, MI
- On call
- Office
- Windows
- No travel
- Paid holidays
- Disability insurance
IT Support Analyst - Plum Market Corporation, Inc.
Plum Market —Farmington Hills, MI
- Full-time
- Background check
- Office
- Windows
- Paid holidays
- Health insurance
IT Analyst
Piston Automotive —Auburn Hills, MI
- Full-time
- Mid-level
- Office
- 3 years
- Health savings account
- Paid holidays
Service Desk Analyst
Datanetiix Solutions —Oakland County, MI
- Contract
- Mid-level
- In-person
- Work from home
2d
Senior Service Desk Analyst
Coretek Services —Farmington Hills, MI
- Full-time
- Azure
- Research
- Mid-level
Quick Apply
10d
Dealer Operations Analyst
Entrega Systems Group Inc —Troy, MI
- Writing skills
- Mid-level
- Analysis skills
Quick Apply
Sr. Retail Systems Support Analyst
Carhartt —Dearborn, MI
- Weekends as needed
- Hybrid work
- 5 years
- Merchandising
- Office
Quick Apply
4d

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Service Desk Analyst
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technical support analyst jobs near auburn hills mi

Dedicated Support Analyst I

LayerCake Technologies -
Detroit, MI

Apply Now

Job Details

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Opportunities for advancement
Life insurance

Qualifications

Windows
Productivity software support
Desktop applications
macOS
Productivity software

Full Job Description

Dedicated Support Analyst I

Company: LayerCake
Location: Remote

About the Role

LayerCake is seeking a Dedicated Support Analyst I to provide day-to-day technical support as part of a dedicated client engagement. In this role, you will serve as an embedded resource, supporting a specific client or client group and acting as a direct representative of LayerCake within their environment.

This position requires strong relationship awareness, reliability, and the ability to resolve routine technical issues while building trust with end users and stakeholders.

Key Responsibilities

Ticket Resolution & Service Delivery

Resolve assigned service tickets using established runbooks, knowledge base articles, and client-specific documentation.
Handle common Level 1 issues, including password resets, account management, workstation troubleshooting, printer support, and standard application support.
Escalate issues beyond current capability with clear documentation and context.

Client Relationship & Communication

Build rapport with client end users and IT stakeholders.
Provide clear, proactive updates throughout the ticket lifecycle.
Maintain a professional, responsive, and reliable presence.

Operational Discipline

Maintain accurate time entries for all tickets.
Follow ticket handling standards and client-specific procedures.
Adhere to assigned schedules and ensure availability during coverage windows.
Participate in on-call rotation as scheduled.

Culture & Values

Uphold LayerCake’s core values in all interactions with clients and internal teams.

Expectations & Performance Metrics

Utilization = 85%
CSAT = 95% positive
Response SLA = 98%
Resolution Plan SLA = 95%
First Time Resolution: Improving trend
Ticket Reopen Rate = 8%
Scheduled Ticket On-Time Performance = 98%
Time Entry Accuracy = 95%

Work Environment & Availability

Work environment is dedicated onsite at the client's office.
Must maintain a professional workspace with reliable high-speed internet.
Shifts are assigned based on regional coverage needs and may include staggered hours.
Must remain logged in and actively working tickets during assigned shifts.
Participation in on-call rotation is required.
Travel is not a primary function of this role.

Qualifications

Required

0–1 years of experience in IT support, help desk, or technical customer service.
Basic understanding of Windows and macOS operating systems, cloud productivity platforms, and business applications.
Strong written and verbal communication skills.
Professional demeanor in client interactions.
Willingness to learn and adapt to client-specific environments.

Preferred

CompTIA A+ or equivalent certification.
Experience with ticketing or PSA platforms.
Familiarity with RMM tools and remote support utilities.
Experience in an MSP or managed services environment.
Prior experience in a client-embedded or onsite support role.

Compliance & Certifications

Familiarity with compliance frameworks such as CJIS Security Awareness and CMMC.
Willingness to obtain and maintain required certifications based on client needs.

Physical Requirements

Ability to handle equipment and use hands for technical tasks.
Ability to talk, hear, read, write, and interpret documents.
Ability to occasionally lift up to 25 pounds (with or without reasonable accommodation).

Why Join LayerCake?

LayerCake, a Blue Alliance company, is a trusted managed services provider (MSP) supporting manufacturing, logistics, and municipal organizations with critical IT operations. Since 2008, we’ve helped clients make smart, high-impact technology investments, backed by consistent, expert support from teams they know and trust. Our pod-based staffing model ensures clients receive reliable service from people who understand their environment. It’s a personalized approach that delivers long-term value and measurable outcomes. We’ve always believed small businesses deserve enterprise-level solutions, and that belief starts with our team. We hire for passion and cultural fit, then invest in growth. As a fully remote company from the start, we’ve built a strong, connected culture where people support each other, stay accountable, and thrive together.

Benefits:

9 paid holidays; 6 mandated holidays, 3 floating holidays
401K Retirement with matching contributions
Excellent medical, vision, and dental insurance
Life insurance and disability insurance
Unlimited weeks PTO
Eligible for PTO, 401k, benefits, you are a full-time employee

Top Reasons our Employees Love Being Part of the Blue Alliance Family:

Entrepreneurial Culture
Fast-paced Flow, with a Variety of Projects
Collaborative Work Environment
Training & Certifications
Career Growth Opportunities

Ready for the next step?

The greatest rewards are reserved for those who want to be better and then put in the hard work, to be their best version of themselves. Interested applicants should click to submit their resume and application above.

Please be advised we, LayerCake, participate in E-Verify.

Apply Now

Refine Your Search

technical support analyst jobs in auburn hills mi

Dedicated Support Analyst I

IT Support Analyst - Plum Market Corporation, Inc.

IT Analyst

Service Desk Analyst

Senior Service Desk Analyst

Dealer Operations Analyst

Sr. Retail Systems Support Analyst