Top 315 Customer experience leader Jobs in Auburn Ma

Lead Tech / Crew Chief
ServiceMaster Restore 5590 - Plainville —Worcester, MA
- $21 - $27 an hour
- Full-time
- Mid-level
- Residential
- High school diploma or GED
- Paid training
- Health insurance
Quick Apply
Marketing Manager; Home Services Appointment Setting & Lead Conversion
United Home Experts, Inc —Ashland, MA
- $100,000 - $160,000 a year
- Full-time
- Mid-level
- In-person
- Communication skills
- Relocation assistance
- Health insurance
Quick Apply
10d
Crew Leader - Holiday Lighting Installation - Year-Round Career Path
Christmas Décor by A. Arsenault & Sons, Inc. —Spencer, MA
- $26 an hour
- Overtime
- Background check
- 18 years or older
- Clean driving record
- Health insurance
- Dental insurance
Quick Apply
6d
Demolition -Team Leader
Metropolitan Removal Company., Inc. —Bellingham, MA
- $25 - $28 an hour
- 8 hour shift
- Background check
- Clean driving record
- Management
- Health insurance
- Dental insurance
Quick Apply
Production Lead - Packaging
Essential Employment Services, Inc —Uxbridge, MA
- $19.50 - $21.50 an hour
- Full-time
- Computer literacy
- Basic math
- Mid-level
Quick Apply
Shift Lead - Hourly Pay Plus Tips! (1782)
Qdoba —Hudson, MA
- $16.75 - $17.50 an hour
- 8 hour shift
- 18 years or older
- Spanish
- Sales
- Wellness program
- Health savings account
Quick Apply
1d
Shift Leader Pay + Tips
Dave's Hot Chicken —Worcester, MA
- $18.00 - $18.75 an hour
- Part-time
- Customer service
- Mid-level
- Quick service & fast food restaurant
- Paid training
- Health insurance
Quick Apply
Lead Cook - Full-time
Barrel One Collective —Westminster, MA
- $22 - $25 an hour
- Full-time
- ServSafe
- Mid-level
- Restaurant
- Health insurance
- Dental insurance
Quick Apply
Chick-fil-A Team Leader
Chick-fil-A Marlborough/Westborough —Marlborough, MA
- $18 - $21 an hour
- Overtime
- Mid-level
- Quick service & fast food restaurant
- Mentoring
- Profit sharing
- Paid training
Quick Apply
Lead Fire Alarm Technician
Environmental Systems, Inc. —Massachusetts
- $35 - $55 an hour
- Full-time
- Management
- 5 years
- Driver's License
- Profit sharing
- Health insurance
Quick Apply
Lead Line Cook
Charlies | Charlies —Spencer, MA
- Up to $30 an hour
- Full-time
- ServSafe
- Mid-level
- Ability to climb stairs
- 401(k) matching
Quick Apply
Lead Laser Component Reliability Engineer
IPG Photonics —Oxford, MA
- $112,000 - $150,000 a year
- 3 years
- Master's degree
- Analysis skills
- Health savings account
- AD&D insurance
Quick Apply
Garden Management Crew Leader
Village Green Landscaping —Holliston, MA
- Up to $38 an hour
- Overtime
- Mid-level
- Residential
- 3 years
- Health insurance
- 401(k)
Quick Apply
Retail Store Team Leader-Sign on Bonus $5,000.00
Ocean State Job Lot —Leominster, MA
- $5,000 - $77,000 a year
- Merchandising
- Mid-level
- Recruiting
- Paid holidays
- Disability insurance
Burger King Leaders
JSC Management Group | Burger King —Webster, MA
- From $18 an hour
- Part-time
- Customer service
- Driver's License
- Quick service & fast food restaurant
- Health insurance
- 401(k)
Quick Apply
2d
Territory Field Lead
TROC —Hudson, MA
- $58,000 - $64,000 a year
- Full-time
- Pass drug screening
- Mid-level
- Driver's License
- Opportunities for advancement
Quick Apply
7d
Commercial Lead Electrical Foreman
Nardone Electric —Massachusetts
- $45 - $53 an hour
- Full-time
- Background check
- Management
- Construction site
- Health savings account
- Health insurance
Quick Apply
Retail Merchandiser Team Lead
SAS Retail Services —Sudbury, MA
- $18 - $19 an hour
- Full-time
- 18 years or older
- Merchandising
- No experience needed
- Health insurance
- Dental insurance
Playa Bowls Hudson Shift Lead
Acai Wave —Berlin, MA
- $17 - $20 an hour
- Part-time
- 18 years or older
- Fast casual restaurant
- Team management
- Employee discount
- Flexible schedule
Quick Apply
Lead Food Service Worker - Maynard School Nutrition
Whitsons Culinary Group —Maynard, MA
- $20 - $25 an hour
- Extended hours
- School experience
- ServSafe
- Customer service
- Paid training
- Health insurance
Quick Apply

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customer experience leader jobs near auburn ma

Lead Tech / Crew Chief

ServiceMaster Restore 5590 - Plainville
Worcester, MA

Quick Apply

Job Details

Full-time
$21 - $27 an hour

Benefits

Paid training
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Opportunities for advancement
Flexible schedule
Tools provided

Qualifications

In-person customer service
High school diploma or GED
Driver's License
Construction industry experience
Team training
Construction team management
Data entry
Construction stakeholder communication
Building restoration
General management
Staff development
Mobile devices

Full Job Description

Benefits:

401(k) matching
Bonus based on performance
Dental insurance
Free uniforms
Health insurance
Paid time off
Training & development
Vision insurance

Position Overview

Monitors and inspects tasks for restoration jobs to ensure completion of drying, demolition and various restoration activities. Prepares and reviews documentation to include notes, photos and documents according to company policies and procedures. Explains processes used to complete active jobs and next steps to resolution in person to customers. Supervises technician(s) assigned to the job ensuring safety and operational standards are being followed and met during active jobs.

Benefits & Perks

Competitive benefits and wages include:
- Competitive wage plus bonus structure
- Medical & Dental Benefits
- 401K Matching Retirement Plan
- Paid Time Off (Vacation, Sick, and Holidays)
Growing company with opportunities for advancement for those who desire it
Uniforms and Tools provided
Option for a flexible schedule
Paid training provided

Job Responsibilities

Knowledge of the disaster restoration industry
Retrieves work orders, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site
Completes assigned jobs according to company processes and carrier standards, maintains quality control, manages technician(s) assigned to job
Performs daily monitoring and required activities on all active jobs to residential and/or commercial customers with a sense of urgency
Explains processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide
Interfaces with adjusters in person, over the phone, and virtually to resolve issues and answer questions about the loss
Completes sketch and scope sheet for estimate, complete drying records using mobile software
Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
Resolves issues with customers communicates customer issues, daily job activities with key company staff
Prepares and or reviews documentation to include notes, photos and have documents signed by customer according to company policies using software to ensure reimbursement from insurance companies
May train new technicians or key operational team members
Ensure safety standards are being followed during all active jobs
Valid Drivers’ License and satisfactory driving record
Strong verbal and written and communication skills
Strong problem solving and customer service skills
Must be able to prioritize activities and meet deadlines
Experience with entering data using a tablet or mobile phone
Report to work on time in a clean, complete uniform
Read and follow product label usage instructions

Job Requirements

High school graduate or equivalent
Valid driver's license and satisfactory driving record
Good verbal and written and communication skills
Role models customer service expectations with homeowners, adjusters, vendors etc.
Knowledge of disaster restoration or construction industry
Proficient with using mobile software to enter data
Experience with using Xactimate is preferred but not required
Must be able to prioritize activities and meet deadlines
Experience in training and managing others
Strong problem-solving skills
Communicates customer issues, job activities with key company staff
Certifications are preferred, but not required:
- ASD – Applied Structural Drying Technician
- FSRT – Fire & Smoke Restoration Technician
- OCT – Odor Control Technician
- WRT – Water Damage Restoration Technician

Physical Demands and Working Conditions

Incumbent must be prepared to:

Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
Stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.
Express or exchange ideas with others and receive and act on detailed information given.
For safety reasons, respirators, which are used in certain situations, must be able to seal to your face.
Be exposed to various inside and outside working conditions: The change of environment such as with or without air conditioning and heating.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.

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Refine Your Search

customer experience leader jobs in auburn ma

Lead Tech / Crew Chief

Marketing Manager; Home Services Appointment Setting & Lead Conversion

Crew Leader - Holiday Lighting Installation - Year-Round Career Path

Demolition -Team Leader

Production Lead - Packaging

Shift Lead - Hourly Pay Plus Tips! (1782)

Shift Leader Pay + Tips

Lead Cook - Full-time

Chick-fil-A Team Leader

Lead Fire Alarm Technician

Lead Line Cook

Lead Laser Component Reliability Engineer

Garden Management Crew Leader

Retail Store Team Leader-Sign on Bonus $5,000.00

Burger King Leaders

Territory Field Lead

Commercial Lead Electrical Foreman

Retail Merchandiser Team Lead

Playa Bowls Hudson Shift Lead

Lead Food Service Worker - Maynard School Nutrition

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