Top 322 Customer service representative Jobs in Auburn Ma

Insurance Customer Service Representative (Spanish Speaking)
Mainstream Insurance Agency, Inc. —Worcester, MA
- $22 - $25 an hour
- Full-time
- Spanish
- Computer literacy
- English
- Paid holidays
- 401(k)
Quick Apply
10d
Call Center Associate
Renewal by Andersen | Esler Companies —Northborough, MA
- $50,000 - $70,000 a year
- Weekends as needed
- US work authorization
- 1 year
- Communication skills
- Profit sharing
- Health savings account
Confirmation Specialist
Renewal by Andersen | Esler Companies —Worcester, MA
- From $19 an hour
- Full-time
- US work authorization
- 2 years
- Communication skills
- Paid holidays
- Health insurance
Call Center Supervisor
Renewal by Andersen | Esler Companies —Northborough, MA
- $80,000 - $100,000 a year
- Full-time
- Mid-level
- US work authorization
- Communication skills
- Profit sharing
- Paid holidays
Customer Engagement Specialist
Renewal by Andersen | Esler Companies —Northborough, MA
- $60,000 - $80,000 a year
- Full-time
- Mid-level
- US work authorization
- 2 years
- Paid holidays
- Health insurance
Customer Service Rep (Back office) (E-ZPass Auburn MA) *NOT Remote*
E-ZPass MA/TransCore —Auburn, MA
- $16.50 an hour
- 8 hour shift
- Research
- Office
- High school diploma or GED
Quick Apply
13d
Customer Service Rep. In/Out Call Center
NATIONAL TRUCK E.R.S. —Auburn, MA
- $41,600 - $70,000 a year
- Full-time
- Mid-level
- US work authorization
- Typing
- Health insurance
- Dental insurance
Quick Apply
4d
Customer Care Coordinator
Pulte Homes of New England LLC —Westborough, MA
- $32 - $36 an hour
- Overtime
- Computer literacy
- Mid-level
- High school diploma or GED
- Paid holidays
- Disability insurance
Full-Time Customer Service/Order Processing
Doug Russell Marine —Worcester, MA
- $19 - $25 an hour
- Full-time
- Office
- US work authorization
- In-person
- Health insurance
- Dental insurance
Quick Apply
7d
CUSTOMER SERVICE REPRESENTATIVE
City of Worcester —Worcester, MA
- $19.97 - $24.14 an hour
- Overtime
- Bilingual
- Background check
- 18 years or older
Patient Service Representative – Immediate Hiring / Multiple Openings
Mass Lung & Allergy PC —Worcester, MA
- $20 - $22 an hour
- Urgently hiring
- Bilingual
- Medical office experience
- HIPAA
Quick Apply
Per Diem Patient Care Coordinator
Optum —Auburn, MA
- $17.98 - $32.12 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
Associate CSR
Byram Healthcare Centers Inc —Worcester, MA
- $20 - $21 an hour
- Full-time
- Microsoft Office
- High school diploma or GED
- 1 year
- Paid parental leave
- Disability insurance
Quick Apply
7d
Customer Service Support Specialist; Manufacturing/Production, 1st Shift, Worcester, MA
Saint Gobain —Worcester, MA
- $26 - $30 an hour
- Marketing
- Mid-level
- 3 years
Quick Apply
13d
Member Concierge
Flexcar —Auburn, MA
- $24 an hour
- Weekends as needed
- Clean driving record
- Analysis skills
- Driver's License
- Paid holidays
- Paid time off
Quick Apply
Client Services Coordinator
Einstein Tutoring —Framingham, MA
- $23 - $27 an hour
- Full-time
- Remote
- Computer literacy
- High school diploma or GED
- Computer skills
- Paid holidays
- Dental insurance
Quick Apply
7d
Client Service Specialist
Crane Worldwide Logistics LLC —Worcester, MA
- Office
- High school diploma or GED
- Entry level
- Wellness program
- Health insurance
Contact Center Associate I
Edward M. Kennedy Community Health Center, Inc. —Worcester, MA
- $17 - $19 an hour
- Full-time
- Organizational skills
- Communication skills
- Entry level
- 403(b) matching
- Health insurance
Quick Apply
7d
Patient Service Representative
Optum —Worcester, MA
- $16 - $29 an hour
- Urgently hiring
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Medical office experience
- AD&D insurance
- Employee stock purchase plan
Patient Service Representative Call Center
Thundermist Health Center —Woonsocket, RI
- Overtime
- High school diploma or GED
- In-person
- Medical terminology
- Paid holidays
- Disability insurance
Quick Apply
5d

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Insurance Customer Service Representative (Spanish Speaking)

Mainstream Insurance Agency, Inc.
Worcester, MA

Quick Apply

Job Details

Full-time
$22 - $25 an hour
10 days ago

Benefits

Paid holidays
401(k)
Paid time off

Qualifications

Spanish
Customer communication
Email customer support
Interpersonal skills
Filing
English
Administrative experience
High school diploma or GED
Desktop applications
Computer skills
Productivity software
Office phone management
Customer data entry

Full Job Description

Bilingual Insurance Customer Service Representative

Pay: $22–$25 per hour
Job type: Full-time
Location: Worcester, Massachusetts — in person

Company Overview

We are a fast-paced, family-oriented independent insurance agency committed to delivering exceptional service and personalized insurance solutions. As our customer base continues to grow, we are seeking an enthusiastic Bilingual Customer Service Representative who can assist customers in both English and Spanish while supporting our service team with administrative and policy-service work.

Role Overview

This is a strictly customer-service position with no selling, sales quotas, or commission requirements.

You will assist customers in English and Spanish, answer incoming calls and emails, help with billing and policy-service questions, process routine policy changes, and make sure customer requests are handled accurately and completely.

No insurance experience is required. We are willing to train the right candidate on insurance terminology, agency procedures, carrier systems, and SpecialAgent, our agency management system.

Key Responsibilities

Customer Service and Front Desk Support

Welcome customers to the office with professionalism and warmth.
Handle incoming telephone calls, emails, and in-person requests in both English and Spanish.
Assist customers with billing questions, policy information, payment options, and documentation requests.
Provide clear and accurate information while referring questions requiring licensed insurance advice to the appropriate team member.
Identify what each customer needs and route requests appropriately.
Build strong customer relationships through patient, empathetic, and proactive communication.
Resolve routine customer concerns and follow through to ensure requests are fully addressed.
Document customer conversations and service activity accurately in SpecialAgent.

Policy Service and Administrative Support

Process routine policy changes, including vehicle, driver, address, mortgage company, and lienholder updates.
Issue identification cards and other policy documents.
Submit service requests to insurance companies and follow up until they are completed.
Manage follow-ups and routine communications with customers and insurance carriers.
Complete and process insurance paperwork and required forms.
Review incoming documents and route them to the appropriate team member.
Maintain accurate electronic customer and policy records.
Ensure documentation is complete, accurate, and properly filed.
Assist with gathering and organizing information needed by other team members.
Protect confidential customer and agency information.
Provide other administrative and customer-service support as needed.

Additional responsibilities may be introduced later as the employee gains experience and training.

Requirements and Qualifications

Fluent in spoken English and Spanish.
Strong verbal and written communication skills.
Friendly, patient, professional, and customer-focused.
Strong active-listening and problem-solving skills.
Able to multitask and stay organized in a busy office environment.
Comfortable managing a steady volume of telephone calls, emails, and service requests.
Accurate and attentive when entering customer and policy information.
Comfortable using computers, email, and standard office software.
Dependable and able to work consistently in our Worcester office.
High school diploma or equivalent required.
Previous office, call-center, banking, insurance, or customer-service experience is helpful but not required.
Insurance experience or a Massachusetts Property and Casualty license is a plus but not required.
Experience with SpecialAgent or another insurance agency management system is a plus but not required.

Work Schedule

Full-time, in-office position.
Monday through Friday.
9:00 a.m. to 5:30 p.m.
30-minute lunch break.
No evenings or weekends.

Compensation and Benefits

$22–$25 per hour, based on relevant experience, Spanish-language proficiency, insurance knowledge, and computer skills.
Paid holidays.
Paid vacation time.
401(k) program available after one year of employment.
Ongoing training and professional development.
Consistent Monday-through-Friday schedule.
Supportive, family-oriented work environment.

If you are dependable, enjoy helping people, and are interested in building a career in the insurance industry without a sales requirement, we encourage you to apply.

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Benefits:

401(k)
Paid time off

Language:

Spanish (Required)

Ability to Commute:

Worcester, MA (Required)

Work Location: In person

Quick Apply

Refine Your Search

customer service representative jobs in auburn ma

Insurance Customer Service Representative (Spanish Speaking)

Call Center Associate

Confirmation Specialist

Call Center Supervisor

Customer Engagement Specialist

Customer Service Rep (Back office) (E-ZPass Auburn MA) NOT Remote

Customer Service Rep. In/Out Call Center

Customer Care Coordinator

Full-Time Customer Service/Order Processing

CUSTOMER SERVICE REPRESENTATIVE

Patient Service Representative – Immediate Hiring / Multiple Openings

Per Diem Patient Care Coordinator

Associate CSR

Customer Service Support Specialist; Manufacturing/Production, 1st Shift, Worcester, MA

Member Concierge

Client Services Coordinator

Client Service Specialist

Contact Center Associate I

Patient Service Representative

Patient Service Representative Call Center

I want to receive the latest job alert for customer service representative in auburn ma

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