Department Code
Enter Dept Code
Department
Dome Operations
Job Title
Temporary Gameday Ticket Representative
Commitment to On-Campus Experience
Syracuse University is committed to delivering an exceptional student experience through vibrant, engaged campus communities. This position is based at the above campus location and requires regular in-person presence to support our students, collaborate with colleagues, and contribute to our thriving academic environment. Syracuse University values the collaboration, mentorship, and spontaneous connections that happen when our community works together on campus. Remote work arrangements are limited in accordance with University policy.
Pay Range
$16.50 Per Hour
Pay Determination
Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.
Hours
This is a seasonal part-time temporary position.
Work schedules are based on event activity and could vary from 0 – 20 hours per week.
Hours may vary based on operational needs.
Must work at least four (4) shifts per month
Unionized Position Code
Not Applicable
Job Description
The Dome Ticket Office is seeking applicants for Gameday ticket representatives sellers who have interest and/or knowledge of our events with the ability to represent the Dome in a positive manner. Applicants must be reliable and available to work shifts prior to a major holiday as well as (on some occasions) on major holidays, evenings, weekends, enjoy working with the public and have reliable availability.
Education and Experience
- Previous retail/customer service experience
- Previous cash handling experience preferred
- Strong interpersonal and communication skills
Skills and Knowledge
- Must maintain a neat, clean, and well-groomed appearance wearing the required issued uniform
- Must show commitment and willingness to provide excellent customer service
- Must have an understanding of mobile ticketing, the Cuse Athletics mobile App, and the Ticketmaster mobile app.
- Able to multitask and work in a fast pace environment
- Able to work with others as well as independently
Responsibilities
- Gameday Ticket Representatives will use a computerized ticketing system for walk-up ticket sales on event day and credit card charges, provide a high level of customer service and tactfully resolve ticketing difficulties with season ticket holders, students, faculty/staff and the general public. Gameday Ticket Representatives will also be responsible for assisting guests with accessing, transferring, and accepting tickets via mobile ticketing prior to entering the Dome.
- Work irregular shifts hours, weekends, student holiday break periods (November & December), occasional holidays, and evenings will be required
Work Environment
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- The essential functions of this position are performed inside and outside the various locations of the Dome and the outdoor Lampe Athletic Complex at Manley Field House. The noise level in the work environments can range from minimal to loud during events, depending on the incumbents location.
- *Shuttle service available for employees
Physical Requirements
- While performing the essential functions of the job, the employee must be able to sit and/or stand for long periods of time.
- Physical activities include, but are not limited to bending, stooping, lifting, walking and/or reaching on a frequent basis.
Tools/Equipment
- PPE will be provided and required to wear.
- The specifics will be based on job duties.
Application Instructions
In addition to completing an online application, please attach a resume and cover letter.
About Syracuse University
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.
The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.
About the Syracuse area
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.
EEO Statement
Syracuse University is an equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.
Commitment to Supporting and Hiring Veterans
Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.
Commitment to a Respectful and Welcoming Community
Syracuse University fosters a welcoming learning environment where students, faculty, administrators, staff, curriculum, social activities, governance, and all aspects of campus life reflect a broad range of perspectives and experiences. The University community values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to engage with and appreciate the richness of backgrounds, beliefs, and experiences that shape our society. To achieve this, we strive to cultivate a community that respects and encourages open dialogue, understanding, and mutual respect.
