Top 4 It helpdesk technician tier Jobs in Auburn Wa

Help Desk Manager
Confidential —Auburn, WA
- $90,000 - $120,000 a year
- Full-time
- Background check
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
10d
IT Helpdesk Technician - Tier 2
Allied Restoration, Inc. —Kent, WA
- $50,000 - $65,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid time off
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Help Desk Technician
KELLEY CREATE —Kent, WA
- $22 - $28 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Profit sharing
- Paid training
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Assistant Director of Law IT
University of Washington —Seattle, WA
- $94,800 - $105,000 a year
- Weekends as needed
- Classroom
- Computer science
- Computer Science

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Help Desk Manager
Confidential —Auburn, WA
Candidates must be authorized to work in the U.S. All prospective employees will be subject to our pre-employment background screening process following…
$90,000 - $120,000 a year
Quick Apply
10d
IT Helpdesk Technician - Tier 2
Allied Restoration, Inc. —Kent, WA
Ability to communicate technical information clearly to non-technical users. Provide Tier 2 technical support for desktops, laptops, mobile devices, software,…
$50,000 - $65,000 a year
Quick Apply

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Bachelors, Associates Degree, or Advanced Training in a technical field preferred but not required. Involves user support on software and hardware from base…
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IT Helpdesk Technician
The Lisinski Law Firm —Dublin, OH
Uses available tools, technical knowledge, documentation, and problem-solving skills to diagnose hardware, software, authentication, and connectivity issues,…
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2d

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Help Desk Manager

Confidential
Auburn, WA

Quick Apply

Job Details

Full-time
$90,000 - $120,000 a year
10 days ago

Benefits

Health insurance
Dental insurance
401(k)
Vision insurance
401(k) matching
Life insurance

Qualifications

Quality control corrective actions
Asset management
Endpoint Security
Knowledge management
Communication with suppliers
Managing technical support teams
Customer communication
Mobile device support
Performance improvement leadership
ITIL Certification
IT user and group management
Managing teams in a customer support role
Procedural guides
IT asset management
Team leadership
Standard Operating Procedures (SOPs) implementation
Operations coordination
Coaching
Performance Reporting
Metrics Reporting
Mid-level
Windows
Incident Escalation
Printer (troubleshooting support)
Improving operational efficiency
Talent development
Performance management
3 years
Team development
Quality performance measurement

Full Job Description

Job description:

Who We Are

For decades, we have built a strong reputation for providing exceptional customer service, reliable equipment solutions, and expert support to customers in the construction, agriculture, landscaping, and industrial sectors.

Our organization offers a comprehensive range of equipment, parts, service, and rental solutions and is backed by a dedicated team committed to operational excellence and customer success. We pride ourselves on fostering a collaborative, team-oriented culture that values safety, accountability, continuous improvement, and employee development.

Job Duties:

Serve as the first point of escalation for Tier 1 and Tier 2 technicians, providing hands-on support during escalations, high-volume periods, and critical incidents
Mentor, coach, and hold helpdesk staff accountable to service standards, documentation quality, and professional customer support expectations
Oversee daily ticketing operations, including ticket backlog, prioritization, aging tickets, first response time, resolution time, SLA compliance, escalation trends, and internal customer satisfaction
Provide hands-on support for escalated issues involving Microsoft 365, Azure AD, networking, hardware, software, printers, mobile devices, and line-of-business applications
Own and improve helpdesk processes, including ticket categorization, prioritization, escalation procedures, SOP adherence, knowledge base accuracy, and recurring issue reduction
Support onboarding and offboarding processes, including account setup, equipment readiness, asset assignment and return tracking, access coordination, and access removal validation
Reinforce cybersecurity and compliance expectations, including MFA usage, least-privilege access handling, phishing escalation, secure onboarding and offboarding, and policy adherence
Support users across multiple locations and operating companies, coordinating remote and onsite support coverage while balancing priorities across business units
Coordinate with third-party vendors, carriers, MSPs, software providers, and hardware partners; track vendor escalations through resolution and communicate status to users and IT leadership
Prepare regular helpdesk performance summaries for IT leadership, identify recurring issues, and recommend corrective actions or continuous improvement opportunities
Collaborate with IT leadership on projects, upgrades, asset lifecycle management, reporting, and compliance initiatives

Experience

3–5+ years of IT support experience, with at least 1 year in a lead, senior, supervisory, or mentoring role
Strong working knowledge of Windows 10/11, macOS, Microsoft 365, Azure AD, endpoint support, networking basics, printers, mobile devices, and common business applications
Experience managing or improving ticketing system workflows, preferably with Freshservice, ServiceNow, or a similar ITSM platform
Ability to use helpdesk metrics and reporting to manage workload, improve service quality, reduce recurring issues, and communicate performance to IT leadership
Proven ability to coach, train, and support IT staff while building accountability, consistency, and strong documentation habits
Understanding of cybersecurity best practices, including MFA, phishing response, least-privilege access, secure account handling, and escalation of potential incidents
Strong communication, customer service, problem-solving, documentation, and follow-through skills
Experience supporting multi-site or distributed business environments preferred
Certifications such as CompTIA Network+, Security+, ITIL, Microsoft, or similar are preferred

Candidates must be authorized to work in the U.S. All prospective employees will be subject to our pre-employment background screening process following acceptance of a job offer, including criminal background check, driving records, as well as education and work experience verification, depending on the position.

We are a drug free workplace; drug and alcohol testing will be conducted as part of the post-employment offer process.

This company is an equal employment opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity and/or expression, Veteran status or other status protected by law.

Pay: $90,000.00 - $120,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Vision insurance

Work Location: In person

Quick Apply

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it helpdesk technician tier jobs in auburn wa

Help Desk Manager

IT Helpdesk Technician - Tier 2

Help Desk Technician

Assistant Director of Law IT

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