The Admissions Representative provides exceptional customer service to all Helms College constituencies including potential students, their support system, and other members of the Helms College team. This position represents Helms College compliantly and accurately in all activities.
Purpose of Position:
Responsible for recruiting an increasingly larger number of qualified applicants for admission to Helms College in accordance with state and federal accreditation and institutional policies and regulations, consistent with the highest ethical standards. The Admissions Representative is responsible for managing time and inquiry resources to generate interest in our programs. This position will conduct a high quantity of prospective phone contacts to secure appointments and interview activity, and conduct follow-up activity with unresolved interviewees and future class applicants. Incumbent must assure that the Goodwill philosophy is embraced in carrying out the duties and responsibilities of this position: quality service to clients; development, growth, and involvement; sound economic principles; and maintenance of an environment that is conducive to innovation, positive thinking, and expansion.
Principle Duties & Responsibilities:
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Demonstrate core values of Goodwill Industries by modeling service, ownership, accountability, and respect.
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Attend college fairs at high schools, regional and community events generating qualified leads
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Secure new inquiries (Personally Developed Referrals) by directly asking phone and in-person contacts about referrals of others to contact who may be interested in programs offered.
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Develop and cultivate strong relationships with persons of influence at high schools and other venues that yield lead generation
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Schedule and manage visits from qualified leads to Helms College for campus tours and presentations
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Schedule and attend financial aid and admissions workshops at high schools and other community centers which generate leads and foster relationships with those organizations
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Manage prospective student contact ensuring that new leads are engaged within 24 hours and that contact is made weekly up to the point of matriculation
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Provide tours of the campus, conduct personal interviews, and provide accurate information about the programs and services of the College
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Ensure that all prospective student personal and biodemographic data is fully and accurately entered into the database
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Ensure that each prospective student file is complete with all required information including entrance exams, background checks, proof of graduation, transcripts, etc.
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Manages and maintains a continuous pipeline of activity flow to ensure that the needed number of appointments and interviews are building the run rate of enrollments for each start date.
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Ensure that enrollment and start goals are met for each quarter
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Attend daily meetings and weekly training with active participation to gain and apply knowledge, processes, and improved protocol
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Monitor new student starts during the first week of class to ensure attendance in the program and any last-minute issues are addressed.
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Assist with the planning, organization, and implementation of special recruitment events on and off campus
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Shares ideas for activity and process improvements for better efficiency in the department
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Refer individuals who would benefit, to the Job Connection or Helms Continuing Education
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Adheres to and applies any Helms College policies and procedures.
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Maintain a working knowledge of federal and state financial regulations and reimbursement, as well as accrediting requirements.
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Travel as necessary to represent Helms College at events that facilitate the recruitment and enrollment of students.
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Other duties as assigned.
Qualifications:
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Minimum of an Associate’s degree (Bachelor’s degree is preferred) from an accredited college or university.
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Two years of recruitment experience (preferred)
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Sincere interest in helping others achieve life goals
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Excellent written and verbal communication skills
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Strong interpersonal skills with both faculty and student populations
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Superior organizational and problem-resolution skills
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Goal-oriented and highly ethical
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Strong expertise with MS Office as well as field-related hardware and software packages
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Ability to interact effectively as a member of a team and work collaboratively with other departments
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Ability to listen to customers (e.g. staff, etc.) and to understand and respond positively to their requests
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Ability to adapt to changing assignments and multiple priorities
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Ability to manage multiple tasks and successfully meet deadlines
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Valid driver’s license and ability to travel with one’s own car
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Availability to work evenings and weekends as necessary
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Affinity for the mission of Goodwill and Helms College
Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position. While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, through email video conference, and other electronic means, move about the office or school, handle various types of media and equipment, and visually or otherwise identify, observe and assess. The employee is occasionally required to lift up to 10 pounds unless otherwise specified in the job description.
To explore us more, please visit our websites at www.goodwillworks.org and www.helms.edu
The above statements are intended to describe the general nature and level of work being performed by the personnel assigned to this job. It is not an all-inclusive list of duties and working conditions, etc., associated with this job. Deviation from regular duties may be necessary to accomplish a particular task or work project in other areas. Goodwill Industries of Middle Georgia and the CSRA reserve the right to waive position requirements at the discretion of the Company.
