Top 18 Helpdesk support Jobs in Augusta, Ga

On-Site Support Technician
Premier Networx, Inc. —Augusta, GA
- $55,000 - $65,000 a year
- Full-time
- Background check
- Clean driving record
- Mid-level
- Mileage reimbursement
Quick Apply
3d
Client Support Coordinator – Enterprise Learning
ADP —Augusta, GA
- $15.58 - $26.11 an hour
- Full-time
- Spanish
- Writing skills
- English
- Wellness program
- Disability insurance
5d
CAC/PKI Registration Authority - Fort Eisenhower
General Dynamics Information Technology —Fort Gordon, GA
- $73,965 - $100,050 a year
- 5 years
- Bachelor of Science
- Mid-level
- Paid time off
- 401(k) matching
14d
System Administrator
RealmOne —Fort Gordon, GA
- Full-time
- 5 years
- Bachelor's degree
- Senior level
- Paid training
- Paid parental leave
Cyber Systems Administrator/Principal Cyber Systems Administrator
Northrop Grumman —Augusta, GA
- $72,100 - $134,200 a year
- Overtime
- Mid-level
- Master's degree
- Bachelor's degree
- Paid holidays
- Disability insurance
4d
Machine Learning Engineer
KSB SE & Co. KGaA —Grovetown, GA
- Azure
- Computer Science
- Mid-level
OT Security Engineer
Aurubis AG —Augusta, GA
- Full-time
- Computer Science
- Bachelor of Science
- Mid-level
- Paid holidays
- Disability insurance
Epic Healthy Planet Analyst II
Vytwo —United States
- Full-time
- Remote
- 5 years
- Mentoring
- Senior level
Quick Apply

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Client Support Coordinator – Enterprise Learning
ADP —Augusta, GA
Experience in a client-facing role where you were responsible for answering questions, assessing customer needs, troubleshooting issues, and guiding clients to…
$15.58 - $26.11 an hour
5d

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On-Site Support Technician

Premier Networx, Inc.
Augusta, GA

Quick Apply

Job Details

Full-time
$55,000 - $65,000 a year
3 days ago

Benefits

Mileage reimbursement

Qualifications

Customer communication
Company vehicle operation
Driver's License

Full Job Description

ON-SITE SUPPORT TECHNICIAN II ROLE:

As an On-Site Support Technician II, you'll serve as Premier Networx's technical presence at client locations, providing hands-on support, project implementation, hardware deployments, and onsite troubleshooting for issues that cannot be resolved remotely.

This role bridges the gap between the Service Desk and Project Teams by delivering exceptional onsite support while ensuring a seamless client experience. You'll work directly with end users and business leaders, performing installations, resolving escalated technical issues, supporting technology rollouts, and assisting with infrastructure-related projects.

The ideal candidate is comfortable working independently in client environments, possesses strong troubleshooting skills, and enjoys building relationships while delivering outstanding customer service. When not onsite, you'll collaborate with the Service Desk and Project Teams to document work, coordinate activities, and prepare for upcoming client engagements.

You Will Be Most Successful If You've Had Hands-On Experience With:

At least 2 years of related experience troubleshooting workstations, printers/scanners, mobile devices, line-of-business applications, basic networks, and servers.
Previous MSP experience highly desired.
Experience with hardware installation, deployment, and support.
Experience with backup software and common data protection applications.
Antivirus deployment, configuration, troubleshooting, and remediation.
Microsoft Windows Operating Systems (Desktop and Server).
Microsoft 365 and Office applications.
Active Directory and user account administration.
Endpoint deployment and workstation provisioning.
Basic networking concepts, including switching, Wi-Fi, and connectivity troubleshooting.

Skills and Competencies Needed for Success:

Strong communication skills, including professional communication with clients, documentation, and end-user training.
Strong troubleshooting skills, including analyzing, anticipating, and resolving complex technical issues in onsite environments.
Strong organizational and time management skills with the ability to manage multiple client visits and priorities.
Self-driven with the ability to work independently while representing Premier Networx professionally at client locations.
Exceptional customer service and relationship-building skills.

Primary Responsibilities:

Provide onsite technical support for escalated end-user issues that require hands-on troubleshooting or remediation.
Install, configure, deploy, and replace desktops, laptops, monitors, printers, scanners, and related peripherals.
Perform new user workstation deployments, office moves, and technology refresh projects.
Support client technology projects including hardware upgrades, software rollouts, network equipment replacements, and office relocations.
Troubleshoot and resolve workstation, printer, mobile device, and line-of-business application issues in person.
Conduct onsite assessments and identify potential technology concerns, risks, or improvement opportunities.
Assist with network and infrastructure troubleshooting, including connectivity, wireless, and basic server-related issues.
Coordinate with vendors during onsite installations, repairs, and technology projects.
Work closely with Help Desk and Project Teams to ensure smooth communication and issue resolution.
Provide end-user training and guidance during deployments and support visits.
Document all work thoroughly within ticketing and documentation systems.
Escalate advanced infrastructure and complex technical issues to senior engineers when necessary.
Represent Premier Networx professionally while maintaining strong client relationships and delivering an exceptional client experience.
Assist with project planning, project execution, and onsite implementation activities.
Additional duties and responsibilities as assigned by management.

Highly Desired Certifications:

CompTIA A+
Network+
Microsoft Modern Desktop Administrator
Microsoft 365 Certifications
Azure Fundamentals (AZ-900)
Other relevant endpoint, networking, or systems certifications

Other Requirements:

Regular and reliable attendance at our Augusta office and client locations.
This position requires frequent travel to client sites throughout the service area.
Company vehicle provided for most local client site work. Use of a personal vehicle may occasionally be required, with mileage reimbursement provided.
Ability to transport and install computers, monitors, printers, and other IT equipment.
Valid driver's license and acceptable driving record required.
Successful completion of a background check required.

Quick Apply

Refine Your Search

helpdesk support jobs in augusta, ga

On-Site Support Technician

Client Support Coordinator – Enterprise Learning

CAC/PKI Registration Authority - Fort Eisenhower

System Administrator

Cyber Systems Administrator/Principal Cyber Systems Administrator

Machine Learning Engineer

OT Security Engineer

Epic Healthy Planet Analyst II