Description:
Key things that you want to know about this role:
Job Level: 2+ years experience will set you up for success in this role
Job Location: This important role supports our **Gardens at Harvest Point (256 units multifamily) in Augusta, GA**
Position Type: Full-time
Pay Range: Starting at $26+/ HOUR - we believe in a culture of transparency
The Lead Service Technician is responsible for overseeing day-to-day maintenance operations, ensuring the physical integrity of the property, and leading the service team including technicians, groundskeepers, and janitorial staff. This role requires leadership, hands-on, technical expertise, a commitment to providing a safe, clean, and well-maintained environment for residents, visitors, and staff.
ESSENTIAL POSITION DUTIES:
Please note that the essential job functions listed are not all-inclusive, rather they indicate the types of activities normally performed by this position and, therefore, may be modified and revised. Other duties may be required and assigned from time to time.
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General
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Complete and oversee timely work order resolution (24–48 hour expectation).
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Ensure work orders are processed through the Maintenance Mobile App.
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Maintain all building interiors, exteriors, amenities, and common areas.
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Respond to emergency maintenance requests.
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Maintain and manage inventory of tools, materials, and supplies.
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Support with court-ordered evictions and trash-outs as needed.
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Perform snow removal and apply ice-melt in winter months.
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Electrical
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Read and apply electrical schematics.
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Repair/replace residential branch circuits, switches, outlets, light fixtures, and appliance wiring.
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Service exterior lighting, intercoms, and electric lock systems.
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Troubleshoot and repair electrical issues to minimize contractor reliance.
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HVAC
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Conduct preventive maintenance on HVAC systems.
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Repair or replace components such as thermostats, capacitors, blower motors, and filters.
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Understand and communicate technical issues with freon-based systems to HVAC contractors.
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Complete quarterly unit inspections with the Community Manager.
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Carpentry & Unit Turnovers
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Perform and coordinate unit turnovers (3–5 day completion standard).
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Supervise vendors for painting, flooring, and cleaning.
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Conduct initial and final unit inspections.
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Self-perform minor repairs including blinds, caulking, and drywall patching.
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Organize turnover workflow to optimize scheduling and efficiency.
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Plumbing
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Repair and replace toilets, faucets, dishwashers, disposals, and drain lines.
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Solder copper piping and repair/replace PVC systems.
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Diagnose and resolve issues with water heaters.
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Drywall & Painting
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Repair drywall to a “like-new” finish.
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Perform touch-up and full repainting with attention to finish and surface texture.
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Compliance
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Conduct all activities in accordance with OSHA, ADA, Fair Housing, and other applicable regulations.
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Maintain budget discipline when ordering supplies or contracting vendors.
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Attend all required compliance and safety trainings, including annual Fair Housing.
Requirements:
QUALIFICATIONS: (Knowledge, Skills, Abilities, Education, Training and Experience.)
A minimum of two years of experience in maintenance, facilities management, or related skilled trades, required. Demonstrated leadership skills and prior experience supervising staff or contractors are required. Applicants must possess a valid driver’s license, have reliable transportation, and maintain the necessary tools for the role. The ability to remain on-call for after-hours emergencies is required. Strong communication, time management, and problem-solving skills are also critical for success in this position. Additionally, candidates should be proficient in using mobile work order systems and basic technology.
Full-Time Benefits:
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Eligibility for semi-annual merit increases: January and July
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Paid every Friday
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Quarterly Bonus Opportunities – Site team members are eligible for performance-based bonuses each quarter when key KPIs and property metrics are achieved, rewarding strong results and teamwork.
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Medical Coverage: Choice of two medical plans (PPO and HDHP) to fit your needs
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HSA Contributions: Company-funded contributions to your Health Savings Account (HSA) each year
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Dental, Vision & More: FSA, dental, vision, life, accident insurance, plus short- and long-term disability coverage
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Retirement Savings: 401(k) plan with company match to support your future
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Time Off: Company-paid holidays and weekly accrual of Paid Time Off equivalent to up to 16 days in the first year
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Emotional Wellbeing: Employee Assistance Program (EAP) for you, your dependents at home, and even children away at college
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Professional Growth: Professional development assistance to support your career goals
Pivotal is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind.At Pivotal we understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable - and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking - which is why we're dedicated to adding new perspectives to the team.
