Top 7 Support specialist (desktop support) Jobs in Augusta, Ga

Technology Support Specialist (Desktop Support)
Technology Support Specialist (Desktop Support) —Augusta, GA
- $49,435.00 - $60,788.89 a year
- Full-time
- Classroom
- Windows
- High school diploma or GED
Quick Apply
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Technology Support Specialist (Desktop Support)

Technology Support Specialist (Desktop Support)
Augusta, GA

Quick Apply

Job Details

Full-time
$49,435.00 - $60,788.89 a year
10 days ago

Qualifications

Desktop computer repair
IT user and group management
Technical documentation
Incident report management
Laptop (troubleshooting support)
In-person customer service
Hardware maintenance
Windows
Printer (troubleshooting support)
Software installation
High school diploma or GED
Driver's License
Computer hardware
Desktop (troubleshooting support)
Office equipment installation
Computer management
Customer support ticket management
WAN
Networking equipment (troubleshooting support)
Technical customer support for office equipment
Hardware management
Desktop administration
Technical writing experience within technology
Peripheral hardware support
Ticketing system technical support
Time management

Full Job Description

Job Title: Technology Support Specialist (Desktop Support)

Location: Gwinnett County, GA (On-site)

Job Type: Full-Time

Job Summary

We are seeking an experienced Technology Support Specialist to provide on-site technical support for desktops, laptops, peripherals, networking, and classroom technology in a K-12 school environment. The ideal candidate will have strong troubleshooting skills, excellent customer service, and hands-on experience supporting Microsoft Windows environments, Active Directory, LAN/WAN networks, and audio/visual equipment.

Required Qualifications

High School Diploma or GED required; Bachelor's degree in Information Technology or a related field preferred.
Valid Georgia Driver's License.
Minimum 5 years of experience supporting desktop/laptop hardware, Microsoft Windows, Active Directory, and LAN/WAN environments.
In lieu of 5 years of experience:
Bachelor's degree with at least 1 year of related experience, or
2 years of experience with CompTIA A+ and CompTIA Network+ certifications.

Required Technical Skills

Microsoft Windows 10/11
Active Directory (User Administration)
Desktop & Laptop Hardware Support
LAN/WAN Troubleshooting
Software Installation & Configuration
Hardware Break/Fix
Printer & Peripheral Support
Ticketing Systems
Network Connectivity
Customer/End User Support
Technical Documentation

Preferred Skills

Wireless Networking
Fast Ethernet
Antivirus Management
Data Backup & Recovery
Network Printing
Audio/Visual Equipment Support
Presentation & Broadcast Equipment
Technology Asset Inventory
Chromebook Support

Key Responsibilities

Provide Level 1 on-site technical support for desktops, laptops, printers, peripherals, and classroom technology.
Troubleshoot and resolve hardware, software, operating system, and network connectivity issues.
Support Microsoft Windows environments and Active Directory user administration.
Install, configure, maintain, and repair computers and related equipment.
Respond to and resolve incidents using the district's ticketing system.
Escalate complex issues to Level 2 support or vendors when necessary.
Maintain accurate documentation of incidents, repairs, and resolutions.
Support technology deployments, upgrades, and inventory management.
Configure and maintain classroom audio/visual equipment.
Prepare and support computers, laptops, Chromebooks, printers, and scanners for online testing.
Set up temporary testing labs and restore equipment after testing.
Provide technical assistance and basic technology training to teachers and staff.
Collaborate with school administrators and technology teams on technology initiatives and projects.
Participate in district technology projects, training sessions, and continuous improvement initiatives.

Preferred Certifications

CompTIA A+
CompTIA Network+
Microsoft Desktop or Windows Certifications
Active Directory or Microsoft Endpoint Administration certifications

Soft Skills

Excellent communication and interpersonal skills
Strong troubleshooting and analytical abilities
Outstanding customer service orientation
Effective time management and organizational skills
Ability to work independently and collaboratively
Strong documentation and problem-solving skills

If you are passionate about providing exceptional IT support and enjoy working in an educational environment, we encourage you to apply.

Pay: $49,435.00 - $60,788.89 per year

Work Location: In person

Quick Apply

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support specialist (desktop support) jobs in augusta, ga

Technology Support Specialist (Desktop Support)

IT Site Support Specialist

Help Desk Specialist

Seasonal, Operations Technical Specialist (Part Time)

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I want to receive the latest job alert for support specialist (desktop support) in augusta, ga

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