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Department: Secretary of State / Bureau of Motor Vehicles
Division: Title Services
Location: Augusta
Schedule: Monday - Friday
Grade: 21
Salary: $21.21 - $30.49
Closing Date: August 6, 2026
At the Department of the Secretary of State, we are a team dedicated to providing efficient and exceptional service to our community. We prioritize work-life balance and offer excellent benefits to support our team in achieving professional success while maintaining personal well-being. Join a team that fosters a culture of teamwork, integrity, and continuous improvement, offering opportunities for growth and making a meaningful impact on the lives of our citizens.
We are looking for dedicated and collaborative individuals who thrive in a fast-paced, customer-focused environment. If you are passionate about delivering outstanding public service, contributing to a high-performing team, and supporting the people of Maine every day, we want you on our team.
The Office Specialist Supervisor II performs advanced supervisory office and administrative support work for the Bureau of Motor Vehicles (BMV) Title Services Division. This position oversees the daily operations of a functional unit responsible for processing motor vehicle title transactions, ensuring compliance with Maine motor vehicle laws, Bureau policies, and established procedures.
This position works collaboratively with BMV leadership, branch offices, municipal agents, dealerships, financial institutions, law enforcement, and other stakeholders to support the administration of Maine's title program. Duties include analyzing operational data and trends, preparing reports, implementing procedural improvements, coordinating staff training, and ensuring compliance with performance expectations. Successful performance requires strong supervisory, organizational, analytical, and communication skills, along with extensive knowledge of office administration, motor vehicle title processing, and the ability to exercise sound judgment while managing multiple priorities in a fast-paced, customer-focused environment.
Customer Service Excellence: Demonstrated ability to provide courteous, accurate, and efficient service in a fast-paced setting with a diverse public.
High Volume Readiness: Comfortable handling large numbers of customer interactions per day while maintaining composure and professionalism.
Team Collaboration: Work effectively within a team, supporting shared goals and contributing to a respectful, productive workplace.
Adaptability: Adjust quickly to new procedures, policies, and technologies as agency needs evolve.
Attention to Detail: A focus on accuracy and thoroughness in completing tasks and managing responsibilities. Confidently make informed decisions and stay solution-focused while managing multiple priorities without sacrificing accuracy or customer satisfaction.
Clear Communication: Strong verbal and written communication skills to explain complex rules and processes in a way that is easy for the public to understand.
Problem-Solving: Identify and resolve issues efficiently while maintaining a calm and helpful demeanor.
Professionalism: Consistently represent the Department with respect, integrity, and accountability.
Emotional Intelligence: Empathetic, self-aware, and able to manage high-stress interactions with tact.
Conflict Resolution: Handle difficult or emotional customer situations with patience and effectiveness.
Time Management: Prioritize tasks and complete assignments accurately and on time.
Commitment to Excellence: Dedication to high-quality work, accuracy, and upholding public trust.
Continuous Improvement: A mindset focused on improving processes, learning new skills, and supporting team development.
- Supervise, coach, and develop staff responsible for processing motor vehicle title transactions.
- Coordinate daily workflow and assign work to ensure timely and accurate processing of title applications.
- Monitor production, quality, and performance standards while ensuring compliance with established policies and procedures.
- Resolve complex title issues by interpreting Maine motor vehicle statutes, administrative rules, and Bureau policies.
- Provide technical guidance and serve as a subject matter expert on title processing and program requirements.
- Ensure the accuracy, integrity, and confidentiality of motor vehicle title records.
- Identify operational challenges, recommend process improvements, and implement solutions to enhance efficiency and customer service.
- Analyze workload, performance metrics, and operational trends to support informed decision-making.
- Collaborate with BMV leadership, branch offices, municipal agents, dealerships, financial institutions, and other stakeholders to ensure consistent statewide title operations.
Comfort learning and adopting new technologies, experience streamlining or digitizing paper-based work, clear written communication, curiosity about emerging workplace tools, and the judgment to evaluate and verify their output before relying on it.
Knowledge of Maine motor vehicle title laws, regulations, and title processing procedures, with experience interpreting and applying state and federal laws, rules, and policies related to vehicle titles.
Experience coordinating workflow, ensuring quality standards, analyzing operational data, and implementing process improvements to enhance efficiency and service delivery.
Experience collaborating with BMV leadership, branch offices, municipal agents, dealerships, financial institutions, and other stakeholders to support consistent statewide title operations.
Proficiency using title processing systems, electronic records management systems, and Microsoft Office Suite.
Experience leading and developing staff, coordinating assignments and priorities, providing clear direction and feedback, supporting sound decision-making, and promoting accountability, consistency, and high-quality service.
Entry level knowledges, skills, and/or abilities may be acquired through, BUT ARE NOT LIMITED TO the following coursework/training and/or experience.)
Training, education, or experience in administrative support work that demonstrates 1) competency in applying a proficient knowledge of modern office practices to perform advanced administrative support tasks at the statewide level that are broad in scope or functionally diverse, and 2) the ability to use independent judgment, initiative, and decision making on complex administrative matters. All positions in this classification assume the qualifications of: Office Assistant I , Office Assistant II , Office Associate I, Office Associate II and Office Specialist I.
Applicants must be authorized to work in the United States. Please note that this position is not eligible for visa sponsorship or STEM OPT extensions, and successful candidates will be required to complete an I-9 form upon hire.
The successful candidate must pass a National Criminal Background check, which may include fingerprinting.
We believe in supporting our workforce's health and well-being with a valuable total compensation package, including:
- Work-Life Fit: Take time for yourself with 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leaves accrual increases with years of service, and overtime-exempt employees receive personal leave.
- Health Insurance Coverage: The State of Maine pays 85%-95% of employee-only premiums ($11,196.96 - $12,514.32 annual value), depending on salary. Use this chart to find premium costs for you and your family, including the percentage of dependent coverage paid by the State.
- Dental Insurance: The State of Maine pays 100% of employee-only dental premiums ($387.62 annual value).
- Retirement Plan: The State contributes the equivalent of 14.11% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS).
Questions about this position should be directed to Terri Kanaris Talent Acquisitions Specialist, via email [email protected]
To apply, click “Apply for this opening” and upload your cover letter, resume, and any relevant transcripts or certifications. Your resume must include month/year for each position and list related duties and responsibilities. Please note if any experience was part-time.
Need a paper application? Download one [ HERE ] or call 207-441-9993.
Submit paper applications, cover letter, and resume before the closing date to:
Office of Human Resources
Secretary of State, Office of Human Resources
101 Hospital Street
Augusta, ME 04330
Fax: 207-624-9313
We are an Equal Opportunity Employer committed to building an inclusive workplace that respects and values diversity across all backgrounds.
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If you are unable to complete the online application, please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting.
