Top 110 Customer service representative Jobs in Augusta, Me

Call Center Representative I
New Dimensions Federal Credit Union —Waterville, ME
- $19.71 - $29.56 an hour
- Full-time
- Microsoft Excel
- High school
- Customer service
- Health insurance
- Dental insurance
Quick Apply
14d
Contact Center Customer Service Rep – Position Through End of November
Manpower Group North America —Augusta, ME
- $20 an hour
- Temporary
- Background check
- Computer literacy
- Research
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6d
Seasonal Customer Success Expert
Sail Energy —Turner, ME
- $20 - $25 an hour
- Temporary
- Customer service
- Mid-level
- Microsoft Office
- Paid training
- Paid time off
Quick Apply
#4707124 Liberty; Circle K: Team Members Needed - CSR; Deli; Bakery
Circle K —Liberty, ME
- $15.50 - $17.00 an hour
- Part-time
- Sales
- Customer service
- No experience needed
- Health insurance
- Dental insurance
Quick Apply
2d
3rd Shift Customer Service Rep
Circle K —Wiscasset, ME
- From $18.15 an hour
- Part-time
- Ability to walk for extended periods
- High school diploma or GED
- Cash register
- Paid training
- Health savings account
Quick Apply
Customer Service Representative
RedCap Staffing —Lewiston, ME
- From $17 an hour
- Part-time
- Computer literacy
- Driver's License
- In-person
- Health insurance
- Dental insurance
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Customer Service & Sales (Staffing & Recruiting)
Confidential —Lewiston, ME
- $17 - $18 an hour
- Weekends as needed
- Basic math
- Employment & labor law
- Office
- Paid training
- Health insurance
Quick Apply
11d
Customer Service Representative
Colby & Gale —Damariscotta, ME
- From $18 an hour
- 8 hour shift
- Bilingual
- Customer service
- English
- Profit sharing
- Health savings account
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#4707094 Fairfield: Circle K: Team Members Needed - CSR; Deli; Bakery
Circle K —Fairfield, ME
- $15.50 - $17.00 an hour
- Part-time
- English
- Supervising experience
- Team management
- Health insurance
- Dental insurance
Quick Apply
5d
Customer Service Account Associate - Oakland ME
T-Mobile USA, Inc. —Oakland, ME
- $20 an hour
- Full-time
- 18 years or older
- High school diploma or GED
- US work authorization
- Paid parental leave
- AD&D insurance
Customer Service Representative
Pine State Beverage —Gardiner, ME
- $19 - $22 an hour
- Full-time
- Mid-level
- Office
- 3 years
- Paid holidays
- Health insurance
Quick Apply
11d
Customer Experience Lead
State of Maine —Augusta, ME
- $20.15 - $28.05 an hour
- Online Application
- Remote
- 6 years
- Mid-level
- Criminal background check
- Paid parental leave
- Paid holidays
10d
Risk Services Associate
United Insurance —Augusta, ME
- $40,000 - $65,000 a year
- Office
- High school diploma or GED
- Continuous improvement
- Profit sharing
- Health insurance
Customer Service Representative
Maurice & Son Auto Body, Powered by VIVE Collision —Waterville, ME
- $18 - $22 an hour
- Full-time
- 18 years or older
- Addiction Medicine
- Office
- Paid holidays
- Health insurance
Quick Apply
7d
Customer Service Representative (CSR)
Performance Foodservice —Augusta, ME
- $17.50 - $19.00 an hour
- Full-time
- Microsoft Outlook
- Office
- Administrative experience
- Employee stock purchase plan
- Health insurance
10d
Customer Service Representative
Dead River Company —Richmond, ME
- $18 - $26 an hour
- Overtime
- Office
- High school diploma or GED
- Children
- Paid training
- Paid holidays
Quick Apply
Customer Service Associate I
Dollar Tree —Augusta, ME
- $15.16 - $15.50 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Urgent Care - Full Time Experienced Veterinary Customer Service Representative
Atlas Veterinary Urgent Care —Augusta, ME
- $24 - $26 an hour
- Weekends as needed
- Mid-level
- Cleaning
- Computer skills
- Health insurance
- 401(k)
Quick Apply
Customer Service Representative - State Farm Agent Team Member
Matthew Maloney - State Farm Agent —Augusta, ME
- Part-time
- Office
- Communication skills
- Entry level
- Paid time off
- Parental leave
Quick Apply
eBranch Service Agent
Dirigo Federal Credit Union —Lewiston, ME
- $20.00 - $24.75 an hour
- Full-time
- Computer literacy
- Office
- Computer skills
- Health savings account
- Paid holidays

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Call Center Representative I

New Dimensions Federal Credit Union -
Waterville, ME

Quick Apply

Job Details

Full-time
$19.71 - $29.56 an hour
14 days ago

Benefits

Health insurance
Dental insurance
Paid time off
401(k) 6% Match
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Computer operation
Microsoft Excel
Interpersonal skills
Customer service
High school diploma or GED
Attention to detail
Negotiation

Full Job Description

New Dimensions Federal Credit Union

**THIS POSITION IS LOCATED WITHIN A CALL CENTER**

Role: To assist members and potential members who inquire electronically or by telephone. Promote a positive sales and service culture, provide exceptional service, and recognize every interaction is a connection and opportunity. Assist members with financial transactions and issues in general. Representatives are empowered to apply their knowledge and utilize their resources to find solutions or alternatives to reach a positive outcome.

Essential Functions & Responsibilities:

E - 30%

Assists members and potential members with their inquiry or request, while consistently achieving or exceeding quality and performance standards. Answer questions about product, services, guide set up of services such as home banking, mobile access, and resolve problems within established authority levels. Escalate and/or redirect callers to appropriate departments and recommend resolutions.

E - 20%

Receive and accurately process member financial transactions requests (which are not all inclusive), including address changes, deposits, transfers, withdrawals, payments, and account adjustments while continuing to uncover additional needs. Close deposit accounts via phone/DocuSign/Opening Act. Perform basic IRA transactions.

E - 15%

Process rate discounts, and assist members with skip-a-pay applications. Educate the member on various loan types to assist with member lending needs.

E - 10%

Educate members while providing accurate, friendly, professional, supportive solutions that benefit the member. Empathize and provide a level of understanding for members in distress. Be an advocate for helping members meet financial goals. Cross-sell products and services.

E - 10%

Responds to messages through Facebook, Home Banking, Info group, voicemail, and digital communication channels. Educates members on electronic delivery services.

E - 5%

Interfaces with other departments as needed to assure that member needs are met, and disputes are resolved in a prompt and timely manner.

E - 5%

Uses pleasant, professional tone of voice at all times to provide friendly, efficient, and effective member service.

N - 5%

Performs other job-related duties required or assigned.

Performance Measurements:

1. To adhere to the shared values of the organization.

2. To uphold the member service standards of the credit union by providing prompt, courteous, professional service to internal and external members while maintaining a professional, courteous, and friendly atmosphere.

3. To develop, comply with, and maintain a working knowledge of the credit union's standards, policies, procedures, and government regulations.

4. To answer the telephone in an accurate, courteous, friendly manner to all callers within 2 rings and take appropriate action to complete or resolve the request. Redirect calls, as appropriate, to the proper department or person with minimum transfers.

5. To respond to electronic communications and messages within 2 hours of receipt.

6. To take ownership, troubleshoot problems by exercising problem-solving skills and good judgment to choose the best alternative that fits within pre-defined standards.

7. To function positively and effectively as a member of a team or on individual tasks and assignments.

8. To comply with requirements of the Bank Secrecy Act, NCUA Rules and Regulations, and any other regulations pertaining to the job as described and credit union operations.

Knowledge and Skills:

Experience: One month to twelve months of similar or related experience.

Education: A high school education or GED.

Interpersonal Skills: Work involves contact with persons beyond immediate associates regarding routine matters for the purpose of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors), requiring ordinary courtesy in providing assistance and information.

Other Skills:

Effective and strong interpersonal, verbal and written communication skills. Listening skills. Ability to work accurately with numbers and perform basic mathematical calculations. Effective organization, time management, problem analysis and problem-solving skills. Ability to work independently, pay attention to details, exercise judgement, logic, integrity and initiative. Ability to work in situations such as those that occur in high volume incoming calls and/or communication. Able to operate a 10-key calculator, and computer keyboard (40 wpm minimum). Familiarity with Microsoft Office (Word and Excel), internet, and email. Ability to write a professional business letter.

Mental: Continuous alertness, precision, and concentration to ensure accuracy and thoroughness of documentation and transactions. Continuous performance of basic numeric calculations, as well as writing, reading, comparing, and analyzing. Frequent use of judgment, reasoning, patience, and negotiation in solving members' problems. Frequent use of initiative and problem-solving ability in identifying members' needs and in actively cross-selling Credit Union services and products. Continuous memory demands in recalling people, Credit Union policies, services, and state and federal regulations.

Physical Requirements: While performing the duties of this job, the employee is frequently required to sit, occasionally stand and walk (including going up and down stairs). Occasional lifting up to 10 pounds. Occasional reaching above shoulder level for supplies overhead. Continuous use of hands in repetitive tasks such as simple grasping, twisting/turning of wrists; finger dexterity to perform various clerical duties such as typing or writing. Continuous speaking and hearing for interaction with members and coworkers. Continuous clarity of vision at 20 inches or less for normal processing of members' transactions and the ability to adjust focus.

Work Environment: The noise level in the work environment is usually moderate to high.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.

Job Type: Full-time

Pay: $19.71 - $29.56 per hour

Benefits:

401(k) 6% Match
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance

Experience:

Customer service: 1 year (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

customer service representative jobs in augusta, me

Call Center Representative I

Contact Center Customer Service Rep – Position Through End of November

Seasonal Customer Success Expert

#4707124 Liberty; Circle K: Team Members Needed - CSR; Deli; Bakery

3rd Shift Customer Service Rep

Customer Service Representative

Customer Service & Sales (Staffing & Recruiting)

Customer Service Representative

#4707094 Fairfield: Circle K: Team Members Needed - CSR; Deli; Bakery

Customer Service Account Associate - Oakland ME

Customer Service Representative

Customer Experience Lead

Risk Services Associate

Customer Service Representative

Customer Service Representative (CSR)

Customer Service Representative

Customer Service Associate I

Urgent Care - Full Time Experienced Veterinary Customer Service Representative

Customer Service Representative - State Farm Agent Team Member

eBranch Service Agent

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