Top 3 Help desk analyst Jobs in Augusta, Me

IT Service Desk Analyst Tier I
Hammond Lumber Company —Belgrade, ME
- $15.10 - $28.00 an hour
- Full-time
- Office
- Windows
- High school diploma or GED
- Paid parental leave
- Health savings account
1d
Client Support Desk Analyst
defi AUTO LLC —Augusta, ME
- $60,000 - $75,000 a year
- Full-time
- Mid-level
- SQL
- Accounting
Quick Apply

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Client Support Desk Analyst
defi AUTO LLC —Augusta, ME
In this challenging, hands-on role, you will help defi deliver the next generation lending experience for our clients through collaboration, resolving issues,…
$60,000 - $75,000 a year
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Client Support Analyst
Athenahealth —Belfast, ME
Respond to customer inquiries received through inbound phone calls, support cases, and follow-up communications. Strong verbal and written communication skills.
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9d

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Tier 1 Technical Support Specialist
Kloud9 IT, Inc. —Columbus, OH
This role is responsible for providing exceptional customer service, resolving common technical issues, documenting work accurately, and escalating issues…
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Client Support Desk Analyst
defi AUTO LLC —Columbus, OH
In this challenging, hands-on role, you will help defi deliver the next generation lending experience for our clients through collaboration, resolving issues,…
$60,000 - $75,000 a year
Quick Apply

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IT Service Desk Analyst Tier I

Hammond Lumber Company -
Belgrade, ME

Apply Now

Job Details

Full-time
$15.10 - $28.00 an hour
1 day ago

Benefits

Paid parental leave
Health savings account
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Parental leave
Employee assistance program
Volunteer time off

Qualifications

Windows
High school diploma or GED
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Productivity software
Peripheral hardware support

Full Job Description

Description:

Hammond Lumber Company, voted 2025's Best Places to work in Maine, is seeking an in office IT Service Desk Analyst Tier I for our Belgrade, Maine location.

Position Summary

The Service Desk Analyst I provides first-level technical support to end users by diagnosing and resolving common IT issues related to hardware, software, and access. This role is responsible for delivering excellent customer service, accurately documenting requests, and escalating more complex issues to higher-level support teams.

This is an entry-level position ideal for candidates looking to grow their IT support career in a fast-paced, team-oriented environment.

Key Responsibilities

Serve as the initial point of contact for end-user IT support requests via phone, email, or ticketing system
Troubleshoot and resolve common issues related to Windows, Office 365, network connectivity, printers, and account access
Log, track, and manage incidents and service requests in the ticketing system
Follow established procedures for incident management and request fulfillment
Escalate unresolved or complex issues to Tier 2 or appropriate support teams
Maintain accurate and detailed documentation of issues and resolutions
Provide clear communication and updates to end users
Support onboarding and offboarding activities
Assist in maintaining knowledge base documentation
Follow IT security policies and report potential concerns

Full Time Benefits

Medical Insurance & Prescription Drug Plan
Dental Insurance
Flexible Spending Account
Health Savings Account
Employee Purchase Discount
401(k) Plan
Discretionary Bonuses
Paid Holidays
Paid Time Off
Volunteer Time Off
Group Life and Accidental Death & Dismemberment Insurance
Short Term Disability Insurance
EAP and Work Life Plan
Paid Parental Leave
Employee Outings
Employee Charge Accounts

Requirements:

Education

High school diploma required. Associate degree or relevant IT certifications preferred.

Experience

At least 6 months of experience in Enterprise IT support, help desk, or IT customer service role. Equivalent education or training will be considered.

Technical Skills

Basic understanding of Windows operating systems
Familiarity with Microsoft Office / Microsoft 365
Basic knowledge of Active Directory preferred
Familiarity with ticketing systems is a plus
Basic knowledge of computer hardware and peripherals

Soft Skills

Strong customer service orientation
Excellent communication skills
Ability to troubleshoot logically
Strong attention to detail
Ability to prioritize and manage time effectively
Team-oriented with willingness to learn

Additional Requirements

Ability to participate in an on-call rotation and occasional travel within the local region.

Apply Now

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