Top 41 Information technology Jobs in Augusta, Me

IT Service Desk Analyst Tier I
Hammond Lumber Company —Belgrade, ME
- Full-time
- Office
- Windows
- High school diploma or GED
- Paid parental leave
- Health savings account
HELP DESK ANALYST I
Maine Community College System —Augusta, ME
- $21 an hour
- Online Application
- Windows
- In-person
- Associate's degree
- Paid holidays
- Health insurance
Quick Apply
Director of Information Technology
Maine State Housing Authority —Augusta, ME
- $110,456 a year
- Multiple hires
- Computer science
- Computer Science
- Writing skills
- Disability insurance
- Dental insurance
Senior Technical Support Specialist- Augusta, ME
S. J. Rollins Technologies —Augusta, ME
- $27.50 - $40.00 an hour
- Microsoft Outlook
- Mid-level
- Mentoring
- Profit sharing
Client Technologies Specialist 1
Intone Networks —Augusta, ME
- Contract
- Writing skills
- Mid-level
- Communication skills
IT APPLICATIONS ANALYST
Maine Community College System —Augusta, ME
- Online Application
- Computer Science
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
Field PC Technician III
Shaw's —Augusta, ME
- $26.57 - $34.53 an hour
- Weekends as needed
- Clean driving record
- Bachelor of Science
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Technical Support Specialist (GIS)
Blue Marble Geographics —Hallowell, ME
- Email
- Hybrid work
- Computer Science
- Writing skills
- Mid-level
- Health insurance
- Dental insurance
Operations Training Manager (Remote)
SOLV Energy, LLC —Augusta, ME
- $106,669 - $128,003 a year
- Full-time
- Remote
- Construction site
- ERP systems
- Project management
- Paid holidays
- Disability insurance
Quick Apply
3d
IT Specialist
New Beginnings Inc —Lewiston, ME
- $53,000 - $56,000 a year
- Full-time
- Microsoft Access
- Basic math
- Mid-level
IT Manager
Assistance Plus —Benton, ME
- $70,000 - $85,000 a year
- Full-time
- Microsoft Word
- 18 years or older
- Microsoft Excel
- Mileage reimbursement
- Paid holidays
Technical Service Representatives
Robotic TurnKey Solutions —Turner, ME
- Part-time
- Mid-level
- Electrical experience
- Mechanical knowledge
Management Analyst II
State of Maine —Augusta, ME
- $54,442.97 - $76,329.70 a year
- Online Application
- Research
- Mid-level
- 8 years
- Paid parental leave
- Paid holidays
9d
Cybersecurity Architect
Camden National Bank —Gardiner, ME
- Full-time
- Hybrid work
- 7 years
- Computer Science
- System design
- Wellness program
- Health savings account
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Lewiston, ME
- $16.06 - $24.09 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Health insurance
- Employee assistance program
Military Service - U.S. Navy, Information Technology Professional
U.S. Navy —United States
- $67,000 - $85,000 a year
- Full-time
- Background check
- High school diploma or GED
- Bachelor's degree
- Loan repayment program
- Health insurance
Manager of IT Application - IFS ERP
Monarch Landscape Companies —United States
- $125,000 - $150,000 a year
- Full-time
- 7 years
- Computer Science
- Up to 50% travel
- Health savings account
- Paid holidays
Quick Apply
Senior IAM Engineer: Identity Governance
Jack Henry & Associates —United States
- Full-time
- Remote
- Computer science
- Azure
- Computer Science

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Cybersecurity Analyst - AI Trainer
DataAnnotation —Maine
Flexible schedule: choose which projects you take on and when you work, on your own computer, from the comfort of your own home.
$50 - $100 an hour
Quick Apply
14d
Cybersecurity Technical Writer - AI Trainer
DataAnnotation —Maine
Flexible schedule: choose which projects you take on and when you work, on your own computer, from the comfort of your own home.
$50 - $100 an hour
Quick Apply
14d

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IT Application Manager
Nifco America, Corp. —Canal Winchester, OH
Bachelor’s degree in Information Technology, Computer Science, or related field preferred. My role requires that I build strong customer relationships and…
Quick Apply
Information Technology Implementation Specialist
NATIONAL YOUTH ADVOCATE PROGRAM —Columbus, OH
Schedule and facilitate project meetings, vendor calls, readiness reviews, and implementation checkpoints. Bachelor’s degree in information technology, computer…
$60,000 - $70,000 a year
Quick Apply

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IT Service Desk Analyst Tier I

Hammond Lumber Company -
Belgrade, ME

Apply Now

Job Details

Full-time

Benefits

Paid parental leave
Health savings account
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Parental leave
Employee assistance program
Volunteer time off

Qualifications

Windows
High school diploma or GED
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Productivity software
Peripheral hardware support

Full Job Description

Description:

Hammond Lumber Company, voted 2025's Best Places to work in Maine, is seeking an in office IT Service Desk Analyst Tier I for our Belgrade, Maine location.

Position Summary

The Service Desk Analyst I provides first-level technical support to end users by diagnosing and resolving common IT issues related to hardware, software, and access. This role is responsible for delivering excellent customer service, accurately documenting requests, and escalating more complex issues to higher-level support teams.

This is an entry-level position ideal for candidates looking to grow their IT support career in a fast-paced, team-oriented environment.

Key Responsibilities

Serve as the initial point of contact for end-user IT support requests via phone, email, or ticketing system
Troubleshoot and resolve common issues related to Windows, Office 365, network connectivity, printers, and account access
Log, track, and manage incidents and service requests in the ticketing system
Follow established procedures for incident management and request fulfillment
Escalate unresolved or complex issues to Tier 2 or appropriate support teams
Maintain accurate and detailed documentation of issues and resolutions
Provide clear communication and updates to end users
Support onboarding and offboarding activities
Assist in maintaining knowledge base documentation
Follow IT security policies and report potential concerns

Full Time Benefits

Medical Insurance & Prescription Drug Plan
Dental Insurance
Flexible Spending Account
Health Savings Account
Employee Purchase Discount
401(k) Plan
Discretionary Bonuses
Paid Holidays
Paid Time Off
Volunteer Time Off
Group Life and Accidental Death & Dismemberment Insurance
Short Term Disability Insurance
EAP and Work Life Plan
Paid Parental Leave
Employee Outings
Employee Charge Accounts

Requirements:

Education

High school diploma required. Associate degree or relevant IT certifications preferred.

Experience

At least 6 months of experience in Enterprise IT support, help desk, or IT customer service role. Equivalent education or training will be considered.

Technical Skills

Basic understanding of Windows operating systems
Familiarity with Microsoft Office / Microsoft 365
Basic knowledge of Active Directory preferred
Familiarity with ticketing systems is a plus
Basic knowledge of computer hardware and peripherals

Soft Skills

Strong customer service orientation
Excellent communication skills
Ability to troubleshoot logically
Strong attention to detail
Ability to prioritize and manage time effectively
Team-oriented with willingness to learn

Additional Requirements

Ability to participate in an on-call rotation and occasional travel within the local region.

Apply Now

Refine Your Search

information technology jobs in augusta, me

IT Service Desk Analyst Tier I

HELP DESK ANALYST I

Director of Information Technology

Senior Technical Support Specialist- Augusta, ME

Client Technologies Specialist 1

IT APPLICATIONS ANALYST

Field PC Technician III

Technical Support Specialist (GIS)

Operations Training Manager (Remote)

IT Specialist

IT Manager

Technical Service Representatives

Management Analyst II

Cybersecurity Architect

Seasonal, Operations Technical Specialist (Part Time)

Military Service - U.S. Navy, Information Technology Professional

Manager of IT Application - IFS ERP

Senior IAM Engineer: Identity Governance

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