Top 31 Help desk Jobs in Augusta Ga

FSA - Desktop Support I
Advanced Technology Leaders Inc —Augusta, GA
- Full-time
- Hybrid work
- Background check
- Computer science
- Computer Science
- Paid holidays
- Health insurance
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11d
Technology Support Specialist (Desktop Support)
Technology Support Specialist (Desktop Support) —Augusta, GA
- $49,435.00 - $60,788.89 a year
- Full-time
- Classroom
- Windows
- High school diploma or GED
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9d
Help Desk Specialist
Strativia —Aiken, SC
- Clean driving record
- Windows
- Analysis skills
- Health insurance
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1d
Service Desk Technician
Syntelligent Analytic Solutions —Augusta, GA
- $20.00 - $21.83 an hour
- Online Application
- Microsoft Outlook
- Writing skills
- Mid-level
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IT Support Engineer I, Ops Tech Solutions (OTS)
Amazon.com Services LLC —Appling, GA
- $25 - $41 an hour
- Full-time
- Mid-level
- Windows
- High school diploma or GED
- Paid parental leave
- AD&D insurance
Help Desk Lead
Savannah River National Laboratory —Aiken, SC
- Full-time
- Management
- Mid-level
- Mentoring
8d
Technical Support Engineer
Columbia County, GA —Evans, GA
- $21.49 an hour
- Full-time
- Computer science
- Computer Science
- Research
12d
IT Site Support Specialist
Morgan Advanced Materials —Augusta, GA
- Full-time
- Computer science
- Computer Science
- Mid-level
Emergency Technical/Customer Service Representative
Helpware —Augusta, GA
- $16 an hour
- Extended hours
- Remote
- Computer literacy
- High school diploma or GED
- 1 year
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IS Services & Support Engineer
Turner Construction Company —Augusta, GA
- Computer Science
- Mid-level
- Office
Field Service Analyst
SHINE Systems —Augusta, GA
- $100,000 a year
- Mid-level
- Java
- Communication skills
Quick Apply
5d
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Augusta, GA
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Flexible schedule
Application SME/Trainer-Of-Trainer
Semper Valens Solutions —Augusta, GA
- Full-time
- Analysis skills
- Bachelor's degree
- 1 year
Quick Apply
Epic ClinDoc Principal Trainer
ClinDCast LLC —United States
- Full-time
- Remote
- Mid-level
- 2 years
- Communication skills
Quick Apply

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Technology Support Specialist (Desktop Support)
Technology Support Specialist (Desktop Support) —Augusta, GA
High School Diploma or GED required; Bachelor's degree in Information Technology or a related field preferred. Strong troubleshooting and analytical abilities.
$49,435.00 - $60,788.89 a year
Quick Apply
9d
Help Desk Specialist
Strativia —Aiken, SC
Valid driver's license with reliable transportation, current insurance, and a clean driving record. Ability to explain technical concepts to non-technical users…
Quick Apply
1d

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IT Support Analyst
Telesis Technologies, Inc., A Hitachi Group Company —Circleville, OH
A successful candidate should be able to analyze user requirements, procedures, and problems to troubleshoot and diagnose desktop support issues and other…
$45,000 - $60,000 a year
Quick Apply
Store Technology Support - POS
Proteam Solutions Inc. —Columbus, OH
Associate or Bachelor's degree in Information Technology, Computer Science, or related field preferred; equivalent experience considered.
$20 - $21 an hour
Quick Apply

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help desk jobs near augusta ga

FSA - Desktop Support I

Advanced Technology Leaders Inc -
Augusta, GA

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Job Details

Full-time
11 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Flexible spending account

Qualifications

Desktop computer repair
Computer science
Email customer support
Computer Science
IT user and group management
MCP
GPO
Associate's degree in computer science
IT asset management
Standard Operating Procedures (SOPs) implementation
Software deployment
Laptop (troubleshooting support)
In-person customer service
Peripheral setup
Hardware maintenance
Equipment troubleshooting
Operating system updates
Incident Escalation
Software installation
User training (technical support)
Analysis skills
Patch management
Internal employee customer service
Computer hardware
Desktop (troubleshooting support)
Software asset management
Office equipment installation
Computer management
Computer networking
Software documentation

Full Job Description

**THIS IS A FULL TIME, IN-PERSON POSITION LOCATED IN AUGUSTA, GA. NO REMOTE WORK WILL BE AUTHORIZED**

Job Title: Desktop Support I

The Desktop Support I position is responsible for providing first level technical support with the installation, maintenance, upgrade, troubleshooting, removal and repair of personal computer equipment, peripheral equipment, computer operating systems, computer software, and telephones.

This non-exempt job classification is covered under The McNamara-O'Hara Service Contract Act (SCA) and the contract’s collective bargaining agreement (CBA). Service employees are compensated per the prevailing wage rates and fringe benefits that are set by the U.S. Department of Labor (DOL) Wage and Hour Division's WDs 29 CFR Part 541 and 29 CFR 4.163(f), unless otherwise modified by a CBA between labor and management.

Responsibilities & Duties:

Provide first line response for users with desktop, laptop, password, connectivity and application issues.
Respond to requests for issues that may require technical assistance to be provided by phone, email and or/using a help desk management system or personal deskside visits.
Escalates more complex and impactful issues to higher level support teams.
Updates system inventory and tracking for desktops, laptops, printers, corporate cell phones and software licensing.
Provides support related to testing and deployment of operating system and application security patches on workstations, laptops.
Setup new hires with needed hardware, software, tokens, etc. Terminate employees per company policies & procedures.
Works assigned tickets, vulnerabilities and patching as assigned.
Troubleshoot and provide solutions to hardware and software problems. Install, upgrade, repair, and remove hardware and software as necessary
Develop and present application and user documentation and training for supporting departments across the organization.
Acts as a liaison between customer and technical escalation points within the IT team.
Install application software necessary to complete job functions.
Update and maintain standard operating procedures on software and hardware deployments, account administration, and helpdesk tasks.
Recommend equipment upgrades to environment as business needs dictate.
Assist in projects as assigned by IT management.
Comply with policies and procedures as required.
Other duties as assigned

Minimum Qualifications:

Ability to obtain a 6C Security Clearance (Public Trust – High)
0 to 6 months experience or equivalent education in a helpdesk or service desk environment: IT administration with Windows 10 & Windows11. PC imaging and hardware deployment, group policy, workstation setup, remote assistance, Microsoft Active Directory and DNS preferred but will train right person.
Associate’s degree in computer science or related field preferred.

Preferred Qualifications:

Bachelor’s degree
Microsoft MCP
Microsoft 365 Certified: Fundamentals
A+ highly desired

Knowledge, Skills & Abilities:

Intensive analytical skills necessary to comprehend real time production desktop performance along with maintaining best practices of desktop functionality
Comprehension of networking/distributed computing environment concepts. Good technical skills with a thorough understanding of data communications and data center technology. Ability to implement and maintain a proactive support environment with Windows configurations on server support.
Ability and willingness to cover on-call responsibilities on a rotating basis. Attention to detail a must.

Supervisory Responsibility: Possess or obtains a Public Trust Security Clearance and maintain the required security clearance throughout the life of the contract.

Work Environment: This is a HYBRID position.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Position Type and Expected Hours of Work:

This is a full-time position. Days and hours of work are Monday through Friday, working hours determined based on location and shift. Workdays do not include working or conducting business on Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed closings.

Additional Eligibility Qualifications: N/A

May be asked to provide proof of US citizenship.
Background Check at company cost as needed.

AAP/EEO Statement:

ATL provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training. The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws. Veterans with expertise in these areas are highly encouraged to apply.

Other Duties:

The above job description is not intended to be an all-inclusive list of duties and standards of the position.

Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. Duties, responsibilities and activities may change at any time with or without notice.

Benefits:

Health benefits to include medical and dental
Paid Personal and Vacation
Paid Holidays
401(k) Retirement Plan

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help desk jobs in augusta ga

FSA - Desktop Support I

Technology Support Specialist (Desktop Support)

Help Desk Specialist

Service Desk Technician

IT Support Engineer I, Ops Tech Solutions (OTS)

Help Desk Lead

Technical Support Engineer

IT Site Support Specialist

Emergency Technical/Customer Service Representative

IS Services & Support Engineer

Field Service Analyst

Seasonal, Operations Technical Specialist (Part Time)

Application SME/Trainer-Of-Trainer

Epic ClinDoc Principal Trainer

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