JOB
Under regular supervision, performs a variety of specialized clerical duties in support of efficient and effective Library operations. Provides professional and courteous customer service at all times. Performs related work as required. Reports to the Administrative Assistant.
EXAMPLE OF DUTIES
Assists administrative and professional Library staff in the performance of daily Library operations and patron services as assigned.Performs circulation duties, including greeting patrons, checking materials in and out, registering patrons for new library cards and issuing cards, updating patron records, collecting fines and fees, placing books on reserve as requested, processing inter-library loan requests, sorting materials to be sent to other libraries, emptying the book drop, etc.Locates materials on the computer printout reserve list.Shelves library materials, including books, periodicals, audio and video tapes, newspapers, etc.; reads and shifts books on shelves; replaces book covers as needed.Provides basic reference services to patrons; assists patrons in using various resources and equipment of the library; refers patrons to other sources and libraries; interprets Library policies and procedures to the public.Monitors Internet use by patrons.Retrieves magazines, newspapers and genealogy documents for customers.Provides professional and courteous service to customers at all times; receives and responds to public inquiries and complaints regarding Library programs and services; refers complaints to supervisor as necessary.Performs computer data entry to record and retrieve circulation information, and to prepare and process a variety of daily reports, notices and correspondence.Counts and records daily receipts.Assists in maintaining book displays, setting up for programs and events, and presenting various special activities and programs for patrons.Maintains attractive and orderly lobby, browsing and periodical areas.Attends staff meetings as required.Keeps supervisor informed of all issues and concerns requiring his/her attention.Attends meetings, conferences, seminars and workshops as required to enhance job knowledge and skills.Performs other routine clerical work as required, including but not limited to copying and filing documents, answering the telephone, processing daily mail, etc.Receives and reviews various documents, including but not limited to policies and procedures, reserve requests, patron registration forms, reference requests, and various reports, records and correspondence.Prepares routine records, forms, and reports.Refers to policies and procedures, computer manuals, reference texts, dictionaries, directories, library literature, etc.Operates a variety of equipment such as a computer, printer, typewriter, scanner, bar code scanners, fax machine, microfilm reader and printer, magnifying machine, postage scale, copier, calculator, telephone, etc.Uses a book cart, hand truck, dollies, computer and clerical supplies, cleaning products, etc.Interacts and communicates with various groups and individuals such as the immediate supervisor, co-workers, volunteers, other County employees, Library patrons, and the general public.As a Clerk I, may also perform one of the following duties: May collect, sort and draft deposits of monies from the copiers and bill changers and perform regularly scheduled maintenance on some library equipment.May prepare and deliver a monthly children’s program.May maintain the hold list and processes most of the holds placed by library patrons.
