Top 15 Call center representative Jobs in Augusta Me

HR Contact Center Representative - REMOTE
Ryder System —Augusta, ME
- $18 - $20 an hour
- Full-time
- Remote
- Spanish
- Salesforce
- High school diploma or GED
- Disability insurance
- Health insurance
3d
Customer Service Representative - ME Only, WFH
ModivCare Solutions, LLC —Augusta, ME
- $16 an hour
- Weekends as needed
- High school diploma or GED
- Typing
- Entry level
- Paid parental leave
- AD&D insurance
Quick Apply
13d
Customer Services Representative
Maine Public Employees Retirement System —Augusta, ME
- $20.99 an hour
- Full-time
- Office
- High school diploma or GED
- Organizational skills
- Paid holidays
- Health insurance
Quick Apply
14d
Customer Service Account Associate - Oakland ME Call Center
T-Mobile USA, Inc. —Oakland, ME
- $20 an hour
- Full-time
- Hybrid work
- 18 years or older
- Google Workspace
- Microsoft Excel
- Paid parental leave
- AD&D insurance
Medical Support Assistant (Advanced)
US Veterans Health Administration —Augusta, ME
- $53,279 - $77,805 a year
- Weekends as needed
- Background check
- Writing skills
- Medical office experience

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Call Center Pharmacy Technician -$1,500 sign on bonus
Martin's Point Health Care —Portland, ME
Active Pharmacy license for state applying prior to start date. Demonstrated telephone etiquette and positive interpersonal skills.
eRelationship Specialist (Call Center)
Midcoast Federal Credit Union —Thomaston, ME
This position functions to expand and deepen member relationships through education of beneficial credit union products and services.
$18 - $20 an hour
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Bilingual Customer Service Representative (Job #33224)
InnoSource —Columbus, OH
This report will include a criminal records check and may also include verification of your Social Security number, driving record, education and/or employment…
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HR Contact Center Representative - REMOTE

Ryder System -
Augusta, ME

Apply Now

Job Details

Full-time
$18 - $20 an hour
3 days ago

Benefits

Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Vision insurance
Life insurance

Qualifications

Customer communication
High school diploma or GED

Full Job Description

Job Seekers can review the Job Applicant Privacy Policy by clicking here (http://ryder.com/job-applicant-privacy-policy) .

Job Description :

** Bi-lingual Spanish Preferred

10:30- 7pm CST Work Hours for the Role

Summary

Primary point of contact to help triage and resolve employee inquiries and concerns. This position requires daily contact through inbound calls, and chats to determine the exact nature of an employee's concerns. Contact Center Representative may escalate questions and / or concerns to Functional Specialists if unable to resolve. Other daily tasks include generation of solutions for online knowledge base. In addition to technical experience, the Contact Center Representative must have good communication, interpersonal, and organizational skills, and be self-motivated, detail-oriented and well organized.

Essential Functions

Resolve employee inquiries and issues by utilizing contact center procedures, policy manuals, knowledge management system and other reference materials.
Document all employee inquiries and issues in the contact center case management application (i.e. ServiceNow)
Forward employee inquiries to Functional Specialists when specific, in-depth functional knowledge is required
Notify the appropriate team member when updates to the knowledgebase are needed
Identify unusual calling events or frequent employee issues and work with the Contact Center Supervisor or Operations Manager to suggest process, procedure and/or training improvements
Suggest methods to update, simplify, or enhance processes, procedures, and technologies
Participate in special projects as needed

Additional Responsibilities

Performs other duties as assigned.

Skills and Abilities

Strong verbal and written communication skills Presents ideas and information to customers in a clear, concise manner, exhibiting exceptional communication skills (written and verbal), Required
Adapts communication style to different customer groups, Required
Demonstrates attention to and actively strives for understanding of customers’ concerns and opinions, Required
Illustrates ability to listen effectively to customer concerns and issues in order to provide applicable solutions, Required
Creates an environment that encourages sharing of information within the team, by fostering open dialogue with team members, Required

Qualifications

H.S. Diploma/GED, Required
Associate's Degree in Associate's degree or equivalent level of Bachelor's education in HR or related field, Preferred
1 year or more in Case management system(s) (e.g., ServiceNow; Salesforce, etc.), Preferred
1 year or more in HR, Call Center, or related field, Preferred

Travel

Job Category: HR Compliance

Our Culture & Commitment :

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.

Your Voice. Your Success. The Future We Build Together.

Compensation Information :

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type :

Hourly

Minimum Pay Range:

$18.00

Maximum Pay Range:

$20.00

Benefits Information :

For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

For more information about benefits, click here (https://ryder.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=4022345&hashed=256118533) to download the comprehensive benefits summary.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note :

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers .

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [email protected] .

Current Employees :

If you are a current employee at Ryder, please click here (https://wd5.myworkday.com/ryder/d/task/2998$46522.htmld) to log in to Workday to apply using the internal application process.

Job Seekers can review the Job Applicant Privacy Policy by clicking here (http://ryder.com/job-applicant-privacy-policy) .

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call center representative jobs in augusta me

HR Contact Center Representative - REMOTE

Customer Service Representative - ME Only, WFH

Customer Services Representative

Customer Service Account Associate - Oakland ME Call Center

Medical Support Assistant (Advanced)

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