Top 12 Help desk support Jobs in Augusta Me

IT Service Desk Analyst Tier I
Hammond Lumber Company —Belgrade, ME
- $15.10 - $28.00 an hour
- Full-time
- Office
- Windows
- High school diploma or GED
- Paid parental leave
- Health savings account
2d
Senior Technical Support Specialist- Augusta, ME
S. J. Rollins Technologies —Augusta, ME
- $57,200 - $83,200 a year
- Hybrid work
- Microsoft Outlook
- Mid-level
- Mentoring
- Profit sharing
- Health insurance
Client Support Desk Analyst
defi AUTO LLC —Augusta, ME
- $60,000 - $75,000 a year
- Full-time
- Mid-level
- SQL
- Accounting
Quick Apply
System Administrator- Augusta, ME
S. J. Rollins Technologies —Augusta, ME
- $72,800 - $104,000 a year
- Nights as needed
- Hybrid work
- Writing skills
- Mid-level
- 3 years
- Profit sharing
- Health insurance
Field Engineer I
Ardent Eagle Solutions —United States
- $30 - $50 an hour
- Full-time
- Military
- Data analysis skills
- System design
- Health insurance
- Dental insurance

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CyberSOLUTIONS —Auburn, ME
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6d
Housekeeper
JNR Incorporated —Freeport, ME
Work cooperatively with Housekeeping, Front Desk, Maintenance, and hotel management to ensure rooms are ready for arriving guests.
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Tier 1 Service Technician
Data Path Inc —Dublin, OH
Communicating clearly with both technical and non-technical users. This is the first point of contact for our clients, you'll resolve everyday technical issues,…
$22 - $27 an hour
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4d
IT Help Desk Support Technician
Manifest Solutions Corp —Upper Arlington, OH
Strong problem-solving and logical thinking skills, able to absorb and relate to new technical concepts quickly and build on knowledge learned.
$22 - $26 an hour
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2d

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help desk support jobs near augusta me

IT Service Desk Analyst Tier I

Hammond Lumber Company -
Belgrade, ME

Apply Now

Job Details

Full-time
$15.10 - $28.00 an hour
2 days ago

Benefits

Paid parental leave
Health savings account
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Parental leave
Employee assistance program
Volunteer time off

Qualifications

Windows
High school diploma or GED
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Productivity software
Peripheral hardware support

Full Job Description

Description:

Hammond Lumber Company, voted 2025's Best Places to work in Maine, is seeking an in office IT Service Desk Analyst Tier I for our Belgrade, Maine location.

Position Summary

The Service Desk Analyst I provides first-level technical support to end users by diagnosing and resolving common IT issues related to hardware, software, and access. This role is responsible for delivering excellent customer service, accurately documenting requests, and escalating more complex issues to higher-level support teams.

This is an entry-level position ideal for candidates looking to grow their IT support career in a fast-paced, team-oriented environment.

Key Responsibilities

Serve as the initial point of contact for end-user IT support requests via phone, email, or ticketing system
Troubleshoot and resolve common issues related to Windows, Office 365, network connectivity, printers, and account access
Log, track, and manage incidents and service requests in the ticketing system
Follow established procedures for incident management and request fulfillment
Escalate unresolved or complex issues to Tier 2 or appropriate support teams
Maintain accurate and detailed documentation of issues and resolutions
Provide clear communication and updates to end users
Support onboarding and offboarding activities
Assist in maintaining knowledge base documentation
Follow IT security policies and report potential concerns

Full Time Benefits

Medical Insurance & Prescription Drug Plan
Dental Insurance
Flexible Spending Account
Health Savings Account
Employee Purchase Discount
401(k) Plan
Discretionary Bonuses
Paid Holidays
Paid Time Off
Volunteer Time Off
Group Life and Accidental Death & Dismemberment Insurance
Short Term Disability Insurance
EAP and Work Life Plan
Paid Parental Leave
Employee Outings
Employee Charge Accounts

Requirements:

Education

High school diploma required. Associate degree or relevant IT certifications preferred.

Experience

At least 6 months of experience in Enterprise IT support, help desk, or IT customer service role. Equivalent education or training will be considered.

Technical Skills

Basic understanding of Windows operating systems
Familiarity with Microsoft Office / Microsoft 365
Basic knowledge of Active Directory preferred
Familiarity with ticketing systems is a plus
Basic knowledge of computer hardware and peripherals

Soft Skills

Strong customer service orientation
Excellent communication skills
Ability to troubleshoot logically
Strong attention to detail
Ability to prioritize and manage time effectively
Team-oriented with willingness to learn

Additional Requirements

Ability to participate in an on-call rotation and occasional travel within the local region.

Apply Now

Refine Your Search

help desk support jobs in augusta me

IT Service Desk Analyst Tier I

Senior Technical Support Specialist- Augusta, ME

Client Support Desk Analyst

System Administrator- Augusta, ME

Field Engineer I

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