Top 42 Bilingual call center representative Jobs in Aurora, Il

Customer Service Representative Bilingual
ampliFI Loyalty Solutions —Naperville, IL
- $19 an hour
- Full-time
- Hybrid work
- Spanish
- Computer literacy
- English
- Health savings account
- Paid holidays
Quick Apply
2d
Spanish Bilingual Remote Customer Service Representative
VIMO INC —Naperville, IL
- $19.00 - $20.50 an hour
- Seasonal
- Remote
- Background check
- 18 years or older
- Spanish
- Paid training
- Health insurance
Quick Apply
Call Center Remote Customer Service Representative
VIMO INC —Clarendon Hills, IL
- $17 - $19 an hour
- Full-time
- Remote
- Background check
- 18 years or older
- Spanish
- Paid training
- Health insurance
Quick Apply
Customer Support Center Representative I, II
Old Second National Bank —Lombard, IL
- $19.50 - $27.00 an hour
- Hybrid work
- Bilingual
- Writing skills
- Research
Quick Apply
Customer Contact Representative Senior
International Motors, LLC —Lisle, IL
- $59,200 - $88,800 a year
- Online Application
- Hybrid work
- Spanish
- Oracle
- No experience needed
Technical Support Specialist – Case Management
The GEO Group —Aurora, IL
- From $17.75 an hour
- Full-time
- Spanish
- Microsoft Excel
- Computer literacy
- Paid training
- Health savings account
BDC Customer Care Specialist
Thomas Nissan of Joliet —Joliet, IL
- $55,000 - $125,000 a year
- Full-time
- Spanish
- Computer literacy
- English
- Paid training
- Dental insurance
Quick Apply
Customer Service Representative
Roto-Rooter Services Company —Lombard, IL
- $17 - $19 an hour
- Urgently hiring
- Bilingual
- Military encouraged
- Communication skills
- Profit sharing
- Paid training
Bilingual Call Center Representative
GREATER FAMILY HEALTH —Hoffman Estates, IL
- $17.36 - $20.10 an hour
- Part-time
- Spanish
- Computer literacy
- English
- Paid training
- Disability insurance
Quick Apply
Customer Service Representative
Keurig Dr Pepper —Northlake, IL
- $21.63 an hour
- Overtime
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Mileage reimbursement
- Disability insurance
6d
Call Center Representative - Bilingual in Spanish (hybrid)
Earthmover Credit Union —Oswego, IL
- $18 - $20 an hour
- Full-time
- Hybrid work
- Spanish
- Basic math
- Mid-level
- Paid holidays
- Disability insurance
Customer Service Representative
Processing Technologies International —Aurora, IL
- Bilingual
- Customer service
- Bachelor of Science
- Profit sharing
- Disability insurance
Part-Time Seasonal Customer Relations Specialist
PMall —Bolingbrook, IL
- $17 an hour
- Overtime
- Spanish
- Microsoft Outlook
- High school diploma or GED
12d
Customer Solutions Specialist
Mahoney Environmental Solutions, LLC —Woodridge, IL
- $20.00 - $20.50 an hour
- Full-time
- Spanish
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Claims Customer Service Associate I
Falcon Insurance Group LLC —Oak Brook, IL
- $18.51 - $21.06 an hour
- Full-time
- Spanish
- English
- High school diploma or GED
- Paid training
- Wellness program
Quick Apply
9d
Customer Collections Specialist
PLS —Oak Brook, IL
- $18 - $20 an hour
- Weekends as needed
- Spanish
- English
- Research
- Health insurance
- Dental insurance
Quick Apply
Full-Time Seasonal Customer Relations Specialist
PMall —Bolingbrook, IL
- $17 an hour
- Overtime
- Spanish
- Microsoft Outlook
- English
12d
NSL -Customer Service Representative I, II, III - Oakbrook
Old Second National Bank —Oakbrook Terrace, IL
- $16.85 - $23.85 an hour
- Overtime
- Spanish
- English
- Office
Quick Apply
Customer Service Associate
ABH MANUFACTURING —Itasca, IL
- $18 - $22 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Paid training
- Health insurance
Quick Apply
5d
Customer Care Representative Bilingual Preferred
PLS —Bellwood, IL
- $18.50 an hour
- Weekends as needed
- Spanish
- Computer literacy
- Office
- Health insurance
- Dental insurance
Quick Apply

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Customer Service Representative Bilingual

ampliFI Loyalty Solutions -
Naperville, IL

Quick Apply

Job Details

Full-time
$19 an hour
2 days ago

Benefits

Health savings account
Paid holidays
Health insurance
On-site gym
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Flexible schedule
Life insurance
Referral program
Retirement plan

Qualifications

Record keeping
Computer operation
Teamwork
Interpersonal skills
High school diploma or GED
Attention to detail
Problem-solving
Conflict management
Desktop applications
Productivity software
Escalation handling
Quality data entry
Customer data entry

Full Job Description

Overview

As a Call Center Agent - Bilingual In Spanish, the role is a key part of the ampliFI team, representing clients and delivering on the promise of exceptional cardholder engagement. The position involves creating positive first impressions and building strong, lasting relationships by providing prompt, friendly, professional, and personalized service whether over the phone, via email, or through chat. Responsibilities include assisting members participating in clients’ Reward Programs, answering questions, guiding them through the process, and ensuring they feel heard, supported, and valued at every step. This role requires being on-site weekly from Tuesday through Thursday following completion of training.

Work Schedules Available :

Shift 1: Tuesday – Friday: 1:30 PM – 10:00 PM; Saturday: 10:30 AM – 7:00 PM (Monday and Sunday Off)
Shift 2: Tuesday – Friday: 1:30 PM – 10:00 PM; Saturday: 8:00 AM – 4:30 PM (Monday and Sunday Off)
Shift 3: Monday – Friday: 1:30 PM – 10:00 PM (Saturday and Sunday Off)
Shift 4: Tuesday – Friday: 11:00 AM – 7:30 PM; Saturday: 9:00 AM – 5:30 PM (Monday and Sunday Off)
Shift 5: Monday-Friday 11 am to 7:30 pm

Responsibilities

Ability to comfortably communicate with the members in both Spanish and English
Serves as the first point of contact, driving exceptional member experiences.
Guide customers through inquiries by gathering information and leading them toward a resolution.
Communicate clearly and professionally explaining procedures, answering questions, and offering helpful information.
Handle inbound calls for Reward order entry, general program support, and website-related assistance.
Provide accurate details about Reward Loyalty program terms and conditions.
Make outbound calls to follow up on customer requests or help resolve outstanding issues.
Participate in outbound call campaigns when needed.
Deliver every interaction with patience, empathy, and excellent service.
Juggle multiple systems, client programs, and tasks with ease.
Uphold company standards by maintaining accuracy, quality, and compliance.
Stay sharp by reviewing updated Reward descriptions, job aids, and ongoing ampliFI training.

Essential Skills and Experience

High school degree or higher.
Excellent verbal and written communication skills, with the ability to explain procedures clearly.
Proficiency in basic computer applications.
Strong problem-solving and troubleshooting abilities.
Ability to manage multiple tasks, systems, and priorities simultaneously.
Accurate data entry and recordkeeping.
Conflict resolution and issue escalation skills.

Preferred Skills and Experience

Familiarity with outbound call campaigns and customer follow-up procedures.

Key Competencies and Attributes

Empathy, patience, and professionalism in all customer interactions.
Adaptability and comfort working in a fast-paced, dynamic environment.
Positive attitude, resilience, and solution-oriented mindset.
Team collaboration and willingness to support peers.
Attention to detail and commitment to quality.
Proactive approach to anticipating customer needs and resolving issues.

Work Arrangement

Based at ampliFI’s Naperville, IL Corporate office, this role requires onsite work 3 days a week.

Physical Requirements

This role involves sitting or standing for extended periods, using computers, phones, and other office equipment. Visual acuity and manual dexterity are needed for reading documents and handling materials. Occasional lifting of items up to 20 lbs. and frequent phone communication is required.

Other Duties Duties, responsibilities, and activities are not all encompassing and may change at any time with or without notice. To perform this job successfully, an individual must be able to satisfactorily carry out each essential duty. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions The compensation range listed below represents the potential salary for this role at the time of posting. However, the final salary may be higher or lower than the stated range, and this range may be adjusted in the future. An employee’s placement within the salary range will depend on various factors, including but not limited to relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any applicable collective bargaining agreements, and the needs of the business or organization. The salary range for this role is $19/ hour.

About ampliFI At ampliFI Integrity guides every decision, Curiosity drives innovation, and Advocacy ensures we always put our clients and teammates first. We foster a supportive, fun workplace where your contributions are valued, and your growth is encouraged. ampliFI provides fully outsourced, customized credit and debit card loyalty programs exclusively focused on banks and credit unions nationwide. For nearly two decades, we have delivered compelling rewards programs, unique earn and burn opportunities and card-linked programs to leverage merchant funded offers. Here at ampliFI, we are always looking for more great people to be a part of the relentless pursuit of excellence in everything we do.

Benefits and Perks

Competitive pay plus 401(k) with employer match
Medical, dental, vision, and life insurance
Voluntary café plans, including voluntary life, accident, hospital, critical care, and parking/transit options
Tuition Reimbursement
Paid time off, company holidays, and parental leave
Employee Assistance Program
Hybrid work environment with flexible hours
Onsite perks including gym access and snacks
Employee recognition programs celebrating milestones and achievements
Growth opportunities within a supportive, team-oriented environment

ampliFI Loyalty Solutions embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills because we believe that the more inclusive we are, the greater impact we can make together.

Pay: $19.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Referral program
Retirement plan
Tuition reimbursement
Vision insurance

Application Question(s):

Please review the following schedules. Can you work one of the schedules listed?

Language:

Spanish (Preferred)

Ability to Commute:

Naperville, IL 60563 (Required)

Work Location: Hybrid remote in Naperville, IL 60563

Quick Apply

Refine Your Search

bilingual call center representative jobs in aurora, il

Customer Service Representative Bilingual

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Call Center Remote Customer Service Representative

Customer Support Center Representative I, II

Customer Contact Representative Senior

Technical Support Specialist – Case Management

BDC Customer Care Specialist

Customer Service Representative

Bilingual Call Center Representative

Customer Service Representative

Call Center Representative - Bilingual in Spanish (hybrid)

Customer Service Representative

Part-Time Seasonal Customer Relations Specialist

Customer Solutions Specialist

Claims Customer Service Associate I

Customer Collections Specialist

Full-Time Seasonal Customer Relations Specialist

NSL -Customer Service Representative I, II, III - Oakbrook

Customer Service Associate

Customer Care Representative Bilingual Preferred

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