Top 84 Guest service agent Jobs in Aurora, Il

Hotel Guest Service Agent / Front Desk
Hampton Inn & Suites by Hilton —Saint Charles, IL
- $14 - $15 an hour
- 12 hour shift
- Bilingual
- Hotel
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent - Mon., Tues., Thur., & Fri. ( 1:30p-10pm)
Cambridge Lakes Community Center —Pingree Grove, IL
- From $15 an hour
- 8 hour shift
- Hospitality
- 18 years or older
- Customer service
Quick Apply
Budtender
Ivy Hall —Montgomery, IL
- $18 - $19 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Merchandising
Quick Apply
Hotel Front Desk Agent (PT or FT) (AM/PM Shifts)
Best Western Naperville Inn —Naperville, IL
- $15 - $16 an hour
- Part-time
- Bilingual
- Background check
- High school diploma or GED
- Employee discount
Quick Apply
14d
Front Desk Agent
Fairfield Inn & Suites Naperville Chicago. 1820 Abriter Ct, Naperville, IL 60563. —Naperville, IL
- $17 - $18 an hour
- 8 hour shift
- Hotel
- High school diploma or GED
- Typing
- Paid training
- Paid holidays
Quick Apply
Front Desk Agent
The Herrington Inn & Spa —Geneva, IL
- $17 - $18 an hour
- Weekends as needed
- Ability to walk for extended periods
- Computer literacy
- Basic math
- Health insurance
- 401(k)
Quick Apply
8d
Hotel Front Desk Agent
Hyatt House and Place Warrenville —Warrenville, IL
- From $16 an hour
- Part-time
- Hotel
- In-person
- Phone etiquette
- Free parking
- Paid time off
Quick Apply
Hotel Front Desk Receptionist
Comfort Inn & Suites —Geneva, IL
- $15 - $18 an hour
- 8 hour shift
- Hotel
- US work authorization
- Organizational skills
- Paid holidays
- Paid time off
Quick Apply
1d
Guest Services Agent - Part Time
Q Center —Saint Charles, IL
- $18 an hour
- Part-time
- Microsoft Excel
- High school diploma or GED
- Ability to stand for extended periods
- Paid time off
- 401(k) matching
Quick Apply
Guest Service Agent
SpringHill Suites Chicago Elmhurst/Oakbrook Area —Elmhurst, IL
- From $18 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
Guest Service Agent
SpringHill Suites Chicago Southwest at Burr Ridge/Hinsdale —Burr Ridge, IL
- $17 - $18 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
Front Desk Agent
TownePlace Suites by Marriott Romeovillle —Romeoville, IL
- Part-time
- Basic math
- Hotel
- High school diploma or GED
- 401(k)
- Paid time off
Quick Apply
Front Desk Agent
Holiday Inn Chicago Northwest - Elgin —Elgin, IL
- $18 - $20 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- US work authorization
- Paid holidays
- Health insurance
Quick Apply
1d
Front Desk Agent
Marriott Oak Brook —Oak Brook, IL
- From $18 an hour
- Full-time
- Writing skills
- Hotel
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
4d
Hotel Guest Service Rep
Hampton Inn & Suites —Minooka, IL
- $15.75 - $18.75 an hour
- Part-time
- Hotel
- Ability to lift 50 pounds
- Computer skills
- Paid training
- Dental insurance
Quick Apply
Front Desk Agent
Atira Hotels —Schaumburg, IL
- $18 - $20 an hour
- 8 hour shift
- Hotel
- High school diploma or GED
- Typing
- Paid training
- Paid holidays
Quick Apply
Front Office Supervisor
Chicago Marriott Naperville —Naperville, IL
- $20 an hour
- Extended hours
- Basic math
- Mid-level
- Hotel
- 401(k)
- Paid time off
Quick Apply
2d
Front Desk Agent
Hyatt Regency Lisle near Naperville —Lisle, IL
- $17 an hour
- Part-time
- Hotel
- Computer skills
- Ability to stand for extended periods
- Free parking
Quick Apply
Front Desk Team Members
Doubletree by Hilton Lisle/Naperville —Lisle, IL
- Weekends as needed
- Hotel
- Cleaning
- Computer skills
- Employee discount
- Opportunities for advancement
Quick Apply
Guest Service Agent
Hersha Hospitality Management, LP —Burr Ridge, IL
- $17 - $18 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance

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guest service agent jobs near aurora, il

Hotel Guest Service Agent / Front Desk

Hampton Inn & Suites by Hilton -
Saint Charles, IL

Quick Apply

Job Details

Part-time
$14 - $15 an hour

Benefits

Health insurance
Dental insurance
Paid time off
Employee discount
Flexible schedule
Food provided

Qualifications

Phone communication
High school diploma or GED
Front desk
Cross-functional collaboration
Hotel experience
Client interaction via phone calls

Full Job Description

As a Guest Service Agent, you will be responsible for greeting and registering guests and checking guests out of the hotel as well as providing the guest with a memorable experience in the hotels continuing effort to deliver outstanding guest service and financial profitability.

Greet guests and complete the confirmation, check-in and check-out processes efficiently, including verifying guest information, rate, room, code keys or electronic keys, promote marketing programs, provide direction to room and inform guests of hotel amenities and services
Using a computer, verify all guest information and charges, use the point-of-sale, and be proficient in multiple programs such as the internet, email, and Windows based programs
Handle cash, credit and debit cards, gift certificates or cards and checks with high accuracy and post charges, make corrections, investigate abnormalities
Respond to guest inquiries or issues and requests timely, friendly an in an efficient manner; field guest complaints, conduct research, resolve and negotiate solutions for guest satisfaction
Ensure the stay was positive and exceeds the guests expectation utilize every opportunity the brand provides to be sure the guest is fully satisfied with their stay
Provide local information and directions for restaurants, attractions and events
Observe and report repairs needed on any area of the guest room, employee areas, or public areas to supervisor or maintenance
Report lost and found articles promptly and accurately
Inform management of any issues or situations that may require the need for the management team to meet if foul play is suspected or if something potentially suspicious is happening in a room
Maintain strict key control at all times
Provide outstanding service to both our internal and external customers
Maintain open communication with other hotel departments as well as other shifts and follow up
Be a team player and always act in the best interest of the hotel
Understand and perform basic safety, security and emergency procedures of the hotel
Light housekeeping duty

Physical Requirements (include, but are not limited to):

Key to denote Percentage of time requirements necessary to perform essential functions of this job
0% = Zero 1-35% = Little 36-70% = Moderate 71-100% = Great

Bending, stooping, reaching, climbing, walking (Moderate)
Pushing, pulling, kneeling (Little)
Twisting, squatting (Moderate)
Standing (Great)
Sitting (Little)
Operate computers, fax, copy machines (Great)
Operate motor vehicle (Hotel Shuttle)
Fine hand and finger movements
Lifting requirements 1-40 lbs

Required Skills and/or Experience (include, but are not limited to):

A positive demeanor, approachable by guests and co-workers, and solution-oriented
High school diploma preferred
Bilingual is a plus
2+ years of customer service experience preferred
Able to work in a fast-paced environment
Excellent written and oral communication
Friendly phone mannerisms and skills
Attention to fine details
Able to work with all departments to ensure full guest satisfaction
Support employee culture of family, reciprocity, and an open willingness to work together to help co-workers to operate successfully.
Ability to work day, afternoon, evening, and over night shifts (including holidays and weekends)
Familiarity with the hospitality industry.

Job Type: Part-time

Experience:

front desk: 2 year
hospitality: 2 year

Benefits offered:

Paid time off (Full Time)
Health insurance (Full Time)
Dental insurance (Full time)
Employee discounts (Full & Part Time)
Workplace perks such as food/coffee and flexible work schedules
Flexible schedules

Job Type: Part-time

Work Remotely

Job Type: Part-time

Pay: $14.00 - $15.00 per hour

Benefits:

Employee discount
Flexible schedule

Schedule:

10 hour shift
12 hour shift
8 hour shift
Day shift
Holidays
Monday to Friday
Night shift
On call
Overtime
Weekend availability

Education:

High school or equivalent (Preferred)

Experience:

Hotel Experience: 1 year (Preferred)
Front Desk: 1 year (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

guest service agent jobs in aurora, il

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