Top 4 Helpdesk specialist Jobs in Aurora, Il

IT Support Specialist I
NORTHERN ILLINOIS FOOD BANK —Geneva, IL
- $20.33 - $21.60 an hour
- Online Application
- Office
- Windows
- Microsoft Office
IT Support Specialist
B-O-F Corporation —Aurora, IL
- $68,000 - $82,000 a year
- Full-time
- Hybrid work
- Spanish
- Mid-level
- Office
- Paid holidays
- Disability insurance
IT Support Specialist
Polymer Concepts Technologies, Inc —Elgin, IL
- $32.69 - $36.06 an hour
- Full-time
- Computer science
- Computer Science
- ERP systems
Quick Apply
Tier II Engineer
Proven Business Systems LLC —Naperville, IL
- $45,000 - $65,000 a year
- Full-time
- Microsoft Outlook
- Up to 50% travel
- Ability to walk for extended periods
- Paid parental leave
- AD&D insurance

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IT Technician
BTI Communications Group, LTD. —Downers Grove, IL
Continual training, certification, and licensing opportunities. In this role, you will be responsible for providing technical support to our clients,…
$25 - $35 an hour
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Support Technician I (5:00 AM- 5:00 PM)
Remprex, LLC —Lisle, IL
2+ years of experience in a help desk environment or current (CompTIA) A+ and Net+ certification. Research truck processing for clients as well as manage…
$45,000 a year
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Tier 1 Technical Support Specialist
Kloud9 IT, Inc. —Columbus, OH
Ability to explain technical concepts to non-technical users clearly and effectively. As the front line of support, the Tier 1 Specialist is responsible for…
$40,000 - $50,000 a year
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Help Desk Support Specialist
Franklin International —Columbus, OH
Maintains computer, fax, and phone system functionality by responding to user calls, emails or chat requests for support in compliance with company policy.
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IT Support Specialist I

NORTHERN ILLINOIS FOOD BANK -
Geneva, IL

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Job Details

Full-time
$20.33 - $21.60 an hour

Benefits

Leadership training provided

Qualifications

Desktop computer repair
Knowledge management
Email customer support
Technical support via phone
IT user and group management
Data permissions
Phone communication
Peripheral setup
Hardware maintenance
Windows
Incident Escalation
Microsoft Office
Desktop (troubleshooting support)
Hardware configuration
CompTIA Network+
Remote access software
Organizational skills
Customer service knowledge base
1 year
Online help documentation
Technical support via email
Desktop administration
Associate's degree
Escalation handling
Communication skills
Peripheral hardware support
CompTIA A+
Entry level
Ticketing system technical support

Full Job Description

Who We Are:
Are you ready to join a team where your talent creates lasting change? At Northern Illinois Food Bank, every day is an opportunity to make a meaningful difference in the lives of our Neighbors, so that everyone in Northern Illinois has the food they need to thrive! Together we are a dedicated and innovative team committed to ending hunger in Northern Illinois. We embrace diverse perspectives, collaboration, and continuous learning, we celebrate successes, learn from challenges, and foster a culture of growth, optimism, and teamwork.

Our Commitment to Diversity, Equity, and Inclusion:
Northern Illinois Food Bank will embrace opportunities to stand in solidarity with our community, and center the voices of those most impacted by systematic injustices. We affirm our commitment to anti-racism, to gender equity, to allyship, and to fairness as we work towards a hunger-free future and to create a better and more just world.

The Opportunity:
The Northern Illinois Food Bank is seeking a motivated individual to join our team as an IT Support Specialist I. This in-person role serves as the first point of contact for technical support, resolving routine hardware, software, and connectivity issues while ensuring timely helpdesk ticket resolution. The IT Support Specialist I supports the setup and maintenance of desktops, laptops, and user accounts, helping ensure smooth and reliable daily technology use across the organization in support of our mission.

This Full-Time position is based out of our West Suburban Center (Geneva) location.

Duties and Responsibilities:

Serve as the first point of contact for helpdesk requests via phone, email, or ticketing system
Troubleshoot and resolve basic hardware, software, and connectivity issues
Provide support for Microsoft 365 applications and user accounts
Escalate complex issues to Tier 2 or IT Manager as needed
Track, update, and close support tickets within SLA timelines
Document resolutions and contribute to knowledge base articles
Set up and configure desktops, laptops, and peripherals
Perform other related duties and/or responsibilities as assigned or required.

Why Join Us:

Make a Difference: Every role at Northern Illinois Food Bank directly impacts the lives of those we serve.
Flexible Work Environment: We value work-life balance and support flexible work models.
Comprehensive Benefits: The starting pay range for this position is $20.33/hr - $21.60/hr, based on skills and experience.
Growth Opportunities: Invest in your career with professional development, career mapping, and leadership training.
Inclusive Culture: Join a diverse, collaborative team that values equity and belonging.

How to Apply:

Are you ready to make a difference? Apply online at https://solvehungertoday.org/about/join-our-team/. Please submit your resume and a brief cover letter that highlights your passion for our mission and your relevant skills.

Northern Illinois Food Bank is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our goal is to attract, develop, retain, and promote a talented diverse workforce where all employees feel a sense of belonging and contribute to a culture that values differences, ideas, and experiences. We intentionally seek out diverse perspectives and skills on our teams, knowing that it makes us stronger as an organization and better equipped to serve our neighbors in need. We encourage individuals from historically under-represented communities and individuals with lived experience of hunger to apply.

Who You Are:
You’re driven, compassionate, and excited to bring your unique skills to a purpose-driven organization. You have a strong commitment to our mission and:

Associate degree or IT certifications (A+, Network+)
1–2 years experience in desktop/helpdesk support
Knowledge of Windows OS, Office 365, ticketing systems
Strong customer service and communication skills
Familiarity with remote support tools (e.g., Remote Help, Remote Desktop)
Experience with basic Active Directory tasks (password resets, permissions)

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helpdesk specialist jobs in aurora, il

IT Support Specialist I

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Tier II Engineer

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