Top 2 Lead microbiology Jobs in Aurora, Il

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bioMérieux —Lombard, IL
- $81,400 - $116,300 a year
- Microsoft Outlook
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- Data analysis skills
- Commuter assistance
- Disability insurance
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- ERP systems
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Global Customer Service Complaints Investigator Lead

bioMérieux -
Lombard, IL

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Job Details

$81,400 - $116,300 a year

Benefits

Commuter assistance
Disability insurance
Dental insurance
Adoption assistance
Employee assistance program
Vision insurance
Employee discount
Retirement plan

Qualifications

Customer communication
Investigations regulatory compliance
Microbiological culture handling
Environmental monitoring in sterile processing
Computer literacy
Data analysis skills
Flow cytometers
Trend analysis
Investigation evidence collection
Quality control
Customer relationship management
Environmental monitoring
Product quality assurance
Cytometry

Full Job Description

The Global Industry Customer Service (GiCS) Application Unit is seeking a Complaints Investigator to lead investigations related to Culture Media and Accellix product lines used majorly by pharmaceutical customers. This role is critical to ensuring customer satisfaction, supporting bioMérieux’s commercial success, and driving continuous improvement. The position operates in a highly technical, regulated, and results-driven environment, requiring strong collaboration across internal teams and external stakeholders.
This role is instrumental in driving the investigation leadership and effective complaint management.

Operating in a highly technical and regulated environment, the GiCS Investigator ensures end-to-end ownership of complex investigations, drives cross-functional alignment, and resolves customer issues into actionable improvements across the organization.

Primary Duties

Review, evaluate & solve customer complaints in compliance with internal policies and regulatory requirements
Lead cross-functional complaint investigations, ensuring timely resolution & global governance for the product/ranges. Collaborate with internal stakeholders (manufacturing sites, quality, support center and field teams) to gather data and evidence for complaint resolution
Prepare clear and concise investigation reports and presentations
Support complaint resolution by providing accurate and timely communication
Conduct complaint trending analysis to identify recurring issues and improvement opportunities
Ensure KPI’s and key metrics of the function & targets are met in timely manner
Participate in field training activities and internal projects to enhance customer service performance
Engage regularly with customers and field representatives
Communicate when needed with key account , customers for support, range improvement as key expert for the range
Perform all work in compliance with company quality procedures and standards.
Perform other duties as assigned.

Qualifications

Required Education, Training and Experience

Bachelor degree required in Microbiology / Molecular Biology or a related scientific field and 5 years of customer service, quality, production, R&D or a related function
- OR HS Diploma/GED and 9 years of experience in customer service, quality, production, R&D or a related function.
Strong expertise in complaint investigation and resolution processes including handling processes of:
- Regulatory requirements
- Quality assurance standards
- Customer communication best practices
Experience working with complaint trending tools and analysis on CRM or similar tools
Hands-on experience with:
- Culture media for environmental monitoring in pharmaceutical environments
- Flow cytometry technologies
- Complaint handling/field experience are add on

Preferred Education, Training and Experience

Experience in a pharmaceutical or quality control environment

Knowledge, Skills, and Abilities

Consistently upholds and reflects the core ethical principles and values that bioMérieux promotes.
Ability to work cross-functionally allowing for better collaboration and communication when working across teams to achieve shared objectives
Functional skills including critical thinking, adaptability, time management, communication, problem-solving and digital literacy.
Problem solving to find solutions to complex business challenges.
Effective and efficient problem analysis that leads to high-quality decisions.
Written Communications - including the ability to communicate technical data in written form
Skilled in MS Office tools to include but not limited to Outlook, Teams, Word, and Excel
Fluency in English; French is a plus
Strong understanding of Investigation methodologies
Ability to synthesize complex information and produce high-quality documentation

Travel requirements 5% international travel.

The estimated salary range for this role based in Illinois is between $81,400 – 116,300. This role is eligible to receive a variable annual bonus based on company, team, and individual performance per bioMerieux’s bonus program. This range may differ from ranges offered for similar positions elsewhere in the country given differences in cost of living. Actual compensation within this range is determined based on the successful candidate’s experience and will be presented in writing at the time of the offer.

In addition, bioMérieux offers a competitive Total Rewards package that may include:

A choice of medical (including prescription), dental, and vision plans providing nationwide coverage and telemedicine options
Company-Provided Life and Accidental Death Insurance
Short and Long-Term Disability Insurance
Retirement Plan including a generous non-discretionary employer contribution and employer match.
Adoption Assistance
Wellness Programs
Employee Assistance Program
Commuter Benefits
Various voluntary benefit offerings
Discount programs
Parental leaves

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lead microbiology jobs in aurora, il

Global Customer Service Complaints Investigator Lead

Quality Assurance Lead - Glendale Heights

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Preferred Education, Training and Experience

Knowledge, Skills, and Abilities

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