Top 76 Supervisor de área Jobs in Aurora, Il

Regional Customer Experience Supervisor
DCC Propane, LLC —Lisle, IL
- From $70,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
Quick Apply
Lathe Mill Machinist Lead
Vanspeag —Plainfield, IL
- $23 - $28 an hour
- Full-time
- Mid-level
- Forklift
- High school diploma or GED
- Health insurance
- 401(k)
Quick Apply
2d
Behavior Therapist (Paid Training)
Cortica - Neurodevelopmental —Naperville, IL
- $20.21 - $27.11 an hour
- Part-time
- Background check
- Master's degree
- High school diploma or GED
- Paid training
- Mileage reimbursement
Quick Apply
Warehouse Supervisor
Giesecke+Devrient —Bolingbrook, IL
- $72,989 - $80,455 a year
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Commuter assistance
- Health savings account
3d
Front Desk Agent
Marriott International, Inc —Naperville, IL
- $16.00 - $16.50 an hour
- Full-time
18h
Supervisor, Distribution (Weekend)
HD Supply —Northlake, IL
- $64,400 - $94,300 a year
- Full-time
- Bachelor of Science
- Bachelor's degree
- Team management
- Commuter assistance
- AD&D insurance
3d
Warehouse Janitorial Cleaner
ABM Industries —West Chicago, IL
- $17 an hour
- Full-time
- 18 years or older
- Customer service
- Sanitation
Shift Lead - 0669
Five Guys —Oswego, IL
- From $17 an hour
- Part-time
- ServSafe
- Basic math
- Restaurant management
Client Service Representative I
Giesecke+Devrient —Bolingbrook, IL
- $45,000 - $50,000 a year
- Full-time
- Microsoft Outlook
- Word processing
- Writing skills
- Commuter assistance
- Health savings account
3d
Recovery Support Specialist
RCA - Recovery Centers of America Management Company —Saint Charles, IL
- Clean driving record
- Patient monitoring
- Residential
Quick Apply
19h
Material Handler
VPET USA, LLC —Romeoville, IL
- Overtime
- Ability to walk for extended periods
- English
- High school diploma or GED
Quick Apply
General Labor | Trabajo general
The Jel Sert Company —West Chicago, IL
- From $16.75 an hour
- Overtime
- No experience needed
- Ability to lift 50 pounds
Quick Apply
9d
QIDP - Employment Trainer
Little Friends Inc —Warrenville, IL
- $48,750 a year
- Weekends as needed
- Writing skills
- Adults
- English
- Health insurance
- Dental insurance
Quick Apply
15h
Recreation Site Supervisor
DEKALB PARK DISTRICT —DeKalb, IL
- $15 - $18 an hour
- Part-time
- Background check
- 18 years or older
- CPR Certification
Quick Apply
10/c Pressman-2nd Shift
Giesecke+Devrient —Bolingbrook, IL
- $30 - $35 an hour
- Overtime
- Pass drug screening
- English
- High school diploma or GED
- Commuter assistance
- Health savings account
Asset Protection Specialist - Chicago
HD Supply —Northlake, IL
- $64,400 - $94,300 a year
- Full-time
- Bachelor of Science
- Mid-level
- Ability to lift 50 pounds
- Commuter assistance
- AD&D insurance
9d
Phlebotomy Team Lead Blood Operations (Naperville)
Versiti, Inc. —Naperville, IL
- $24.45 an hour
- Weekends as needed
- Microsoft Excel
- Oracle
- Microsoft Outlook
- Paid holidays
- Disability insurance
Electronics Lab Technician
Molex —Lisle, IL
- $27 - $43 an hour
- Microsoft Excel
- Microsoft Outlook
- Pass drug screening
- Paid parental leave
- Health savings account
Shipping and Receiving Lead
Giesecke+Devrient —Bolingbrook, IL
- $22 - $28 an hour
- Overtime
- Background check
- Pass drug screening
- Mid-level
- Commuter assistance
- Paid holidays
1d
Shift Lead - 0513
Five Guys —Naperville, IL
- From $17 an hour
- Part-time
- ServSafe
- Restaurant management
- Mid-level

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supervisor de área jobs near aurora, il

Regional Customer Experience Supervisor

DCC Propane, LLC -
Lisle, IL

Quick Apply

Job Details

Full-time
From $70,000 a year

Qualifications

Optimizing workflow processes
Computer operation
Team member evaluation
Microsoft Excel
Microsoft Outlook
Phone communication
Writing skills
Performance feedback (performance evaluation method)
Documentation tools

Full Job Description

Position Summary

The Regional Customer Experience Supervisor is responsible for driving customer service execution, technical competency, customer engagement quality, and operational consistency across all customer care functions within the assigned Region. This role provides direct supervision of the Regional Sales Associate (RSA) and dotted line oversight, coaching, and competency management for all Customer Care Representatives (CCRs) and Customer Care Supervisors (CCSs) within the Region.

Reporting directly to the Regional Director, this role partners closely with Area Managers to ensure customer care employees are properly trained, following approved operating procedures, effectively utilizing Company systems and tools, and delivering a consistent and professional customer experience.

This role is responsible for evaluating live and recorded customer interactions, identifying coaching opportunities, developing training plans, improving customer handling skills, and ensuring adherence to operational expectations including RCC utilization, DASH pricing execution, Red Yellow Green (RYG) outbound calling expectations, account setup accuracy, and customer retention initiatives.

Core Duties / Key Responsibilities

Customer Experience Leadership - Drive consistent execution of customer service standards across the Region while ensuring professional, timely, and effective customer interactions across all offices.
Dotted Line Oversight of CCRs and CCSs - Provide functional oversight, coaching, accountability, and performance guidance to all CCRs and CCSs within the Region in partnership with Area Managers.
Direct Oversight of RSA - Directly supervise the Regional Sales Associate including daily execution, training, outbound activity expectations, reporting, and development.
RCC System Competency - Ensure CCRs and CCSs effectively utilize RCC for order entry, routing coordination, scheduling visibility, account maintenance, service setup, customer notes, and customer communication accuracy.
DASH Utilization - Train and coach customer care teams on proper use of DASH including pricing execution, customer setup, retention efforts, pricing consistency, margin discipline, and documentation standards.
RYG Outbound Calling Execution - Monitor and drive Red Yellow Green outbound calling activity to ensure customer contact expectations are met and outbound efforts support customer retention, capacity planning, and gallon growth objectives.
Call Monitoring and Coaching - Conduct regular live call listening and recorded call evaluations to assess communication effectiveness, professionalism, accuracy, customer handling ability, and adherence to approved procedures.
Soft Skills Development - Coach employees on customer interaction skills including active listening, professionalism, de-escalation, empathy, confidence, customer education, and conflict resolution.
Technical Skills Development - Develop and reinforce employee competency in operational processes, customer account management, pricing procedures, system navigation, order handling, service coordination, and outbound call execution.
Training and Development - Coordinate onboarding, refresher training, process reinforcement, and skills development for customer care employees throughout the Region.
Performance Assessments - Conduct competency reviews and performance assessments related to customer service quality, process compliance, productivity, and operational accuracy.
Quality Assurance - Audit customer interactions, account setup accuracy, pricing consistency, customer notes, documentation quality, and transactional execution to identify gaps and corrective actions.
RingCentral Contact Center Expertise - Develop and maintain advanced knowledge of the RingCentral phone and contact center platform, serving as a subject matter expert on call routing, queue configuration, IVR design, call flow optimization, system functionality, reporting, data extraction, analytics, and process automation to support operational efficiency, customer experience, and business objectives.

Position Qualifications

Experience/Education

Required Work Experience:

Minimum 5 years of customer service, customer care, dispatch, or inside sales experience

Minimum 3 years of leadership, coaching, training, or supervisory experience preferred

Required Knowledge/Skills/Abilities

Microsoft Applications: Moderate to advanced functionality (in particular, Word, Excel and Outlook)

Additional Technology: Exceptional phone skills and computer literacy

Travel: Daily onsite presence required with regular regional travel

Communication: Exceptional verbal and written communication skills required

Additional Requirements:

Strong leadership and coaching abilities
Strong customer service and conflict resolution skills
Ability to effectively evaluate employee performance and competency
Strong organizational skills and attention to detail
Ability to work collaboratively with Area Managers and Regional leadership
Strong listening and communication evaluation skills
Ability to identify operational gaps and implement corrective actions
Ability to train employees on operational systems and procedures
Complete all required Company and PERC training in a timely manner
Daily onsite presence required with regular regional travel.

Physical/Working Requirements

The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be available to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is:

This position requires you to work from an office environment;
Prolonged sitting at a desk and working on a computer;
Stoop, kneel, crouch, or crawl or otherwise reach into confined spaces;
Communicate with and exchange information verbally and in writing;
Move about in an office environment;
The noise level in the work environment is usually moderate

Scope

Direct Reports: Regional Sales Associate(s)
Dotted Line Oversight: All CCRs and CCSs within assigned Region
Total Organization Employees: ~850
Total Organization States: 20
Total Organization Regions/Markets: 4

This job description is not intended to describe in detail the multitude of tasks that may be assigned, but rather to provide the employee with a general sense of the responsibilities and expectations of his/her position. It is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. As the nature of business demands change so, too, may the essential functions of this position.

DCC Propane is an equal opportunity employer. We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, age, national origin, gender, gender identity, sexual orientation, marital status, veteran status, military status or disability status.

Quick Apply

Refine Your Search

supervisor de área jobs in aurora, il

Regional Customer Experience Supervisor

Lathe Mill Machinist Lead

Behavior Therapist (Paid Training)

Warehouse Supervisor

Front Desk Agent

Supervisor, Distribution (Weekend)

Warehouse Janitorial Cleaner

Shift Lead - 0669

Client Service Representative I

Recovery Support Specialist

Material Handler

General Labor | Trabajo general

QIDP - Employment Trainer

Recreation Site Supervisor

10/c Pressman-2nd Shift

Asset Protection Specialist - Chicago

Phlebotomy Team Lead Blood Operations (Naperville)

Electronics Lab Technician

Shipping and Receiving Lead

Shift Lead - 0513

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