Top 13 Call center supervisor Jobs in Aurora Co

Call Center Supervisor
South Denver Heart Center —Littleton, CO
- $25 - $34 an hour
- Full-time
- HIPAA
- Mid-level
- High school diploma or GED
- Disability insurance
- Health insurance
Call Center Manager (3684)
Three Saints Bay, LLC —Denver, CO
- $75,000 - $85,000 a year
- Full-time
- Background check
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Dispatch Manager
Done Plumbing, Heating, Cooling & Electrical —Denver, CO
- $60,000 - $90,000 a year
- Full-time
- Management
- Mid-level
- Organizational skills
- Paid parental leave
- Paid holidays
Quick Apply
Customer Service Manager
ACE Scholarships —Greenwood Village, CO
- $88,000 - $115,000 a year
- Full-time
- 5 years
- Mid-level
- Microsoft Office
- Health savings account
- AD&D insurance
Quick Apply
Customer Care Supervisor
Cornerstone Servicing —Englewood, CO
- $55,000 - $65,000 a year
- Bilingual
- Mid-level
- Office
- Paid parental leave
- Health savings account
Contact Center Transformation - Senior Manager
PRICE WATERHOUSE COOPERS —Denver, CO
- $124,000 - $280,000 a year
- 7 years
- Bachelor's degree
- Mentoring
- Paid holidays
- Health insurance
10d
Contact Center Transformation - Manager
PRICE WATERHOUSE COOPERS —Denver, CO
- $99,000 - $232,000 a year
- Management
- 5 years
- Bachelor's degree
- Paid holidays
- Health insurance
10d
Contact Center Operations and Transformation Manager
Deloitte —Denver, CO
- $144,000 - $241,000 a year
- Full-time
- Computer Science
- Up to 50% travel
- AWS
5d
Member Experience Contact Center Technology and Analytics Manager
Credit Union of Colorado —Denver, CO
- $101,200 - $126,500 a year
- Hybrid work
- Computer science
- Computer Science
- System design
Quick Apply
Customer Experience Manager
Justrite Safety Group —Broomfield, CO
- $70,000 - $85,000 a year
- Mid-level
- 3 years
- Bachelor's degree
- Wellness program
- Disability insurance
Quick Apply
CSX - Manager, Contact Center Transformation Strategy&
PRICE WATERHOUSE COOPERS —Denver, CO
- $99,000 - $232,000 a year
- Bachelor's degree
- Mentoring
- Fair chance
- Paid holidays
- Health insurance
Customer Experience & Service Transformation Advisory Manager
Accenture —Denver, CO
- $87,400 - $293,800 a year
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Office
- Paid holidays
- Disability insurance
Supervisor, Pharmacy - Denver Health Medical Plan (Must Live in Colorado. Weekly On-Site Requirement)
Denver Health —Denver, CO
- $130,700 - $215,700 a year
- Full-time
- Hybrid work
- Pass drug screening
- Mentoring
- Organizational skills
- Paid parental leave
- Paid holidays

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Call Center Sales Agent
Camping World —Englewood, CO
The ideal candidate will handle inbound calls relating to Good Sam membership service and sales. Process and receive customer calls and solicit additional sales…
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call center supervisor jobs near aurora co

Call Center Supervisor

South Denver Heart Center
Littleton, CO

Apply Now

Job Details

Full-time
$25 - $34 an hour

Benefits

Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Vision insurance
Life insurance

Qualifications

Phone communication
Team leadership
High school diploma or GED
Cross-functional communication
Office phone management

Full Job Description

Duties/Responsibilities:

Lead team of contact center associates in support of scheduling office visit and outpatient diagnostic testing (approximately 10,000 calls per month)
Supervises the performance of contact center associates; assists with hiring, coaching/developing, mentoring, and performance improvement of assigned team members
Plans, organizes, schedules, and oversees the work of associates
Use and track metrics to implement performance improvement
Manage training for contact center associates
Develop and maintain training documentation
Maintain and revise call and contact handling protocol as needed
Partner with scheduling supervisor to managing patient service requests
Work with clinical resources to accomplish South Denver goals as appropriate
Assist Physicians and staff in placing and transferring calls
Collaborates with department head on policies/procedures and operational needs of the department; prepares monthly and periodic reports for the department head or SDCA leadership
Work with SDCA Leadership to manage patient and provider feedback
Manage incoming hospital requests according to set protocol
Key player and participant in alerting entire building of emergencies
Take messages when required and maintain said records of all communications
Maintain patient confidentiality according to HIPAA regulations
Assist and cover call center scheduling duties as needed
Assist in any additional clerical duties requested by the Department head or manager
Represent our Practice and Facility to referring Physicians, patients and all other callers, in a positive and pleasant manner.

Required Skills/Abilities:

Ability to multi-task, problem solve, and prioritize tasks based on urgency
Friendly and professional telephone manner
Ability to work cooperatively and communicate effectively with others
Flexibility, promptness and desire to be team player
Excellent organizational, oral and written communication skills.
Patient facing role, able to cover leadership duties for other supervisors with in-clinic responsibilities

Education and Experience:

Must have high school diploma or equivalent (GED)
Experience leading contact center teams in a clinical environment
Experience using metrics to accomplish performance improvement
Familiarity with contact center technology and training methodologies
Experience using contact center technology in remote environments
Excellent usage of Multi phone line system and heavy computer use
Medical office experience preferred.

Physical Requirements:

Ability to assist with adult patient in emergencies as needed
Lifting requirements do not exceed 25 pounds

Hours a Week: 40

Compensation: $25.00 -$34.00 per hour depending on experience and education

This job description is not intended to be an exhaustive list of all duties. Employees may perform other related duties as assigned.

Apply Here: [email protected]

Team Member Benefits

South Denver Cardiology team members enjoy a wide variety of company benefits:

Health Insurance: Medical, Dental, Vision, Life, Long-Term Disability, AFLAC
Flexible Spending Accounts (FSA)
401(k)
PLT (Personal Leave Time)
Use of Gym/Yoga Studio/and any class offered at South Denver Heart Center
Tuition Reimbursement after 1 year of service.

Apply Now

Refine Your Search

call center supervisor jobs in aurora co

Call Center Supervisor

Call Center Manager (3684)

Dispatch Manager

Customer Service Manager

Customer Care Supervisor

Contact Center Transformation - Senior Manager

Contact Center Transformation - Manager

Contact Center Operations and Transformation Manager

Member Experience Contact Center Technology and Analytics Manager

Customer Experience Manager

CSX - Manager, Contact Center Transformation Strategy&

Customer Experience & Service Transformation Advisory Manager

Supervisor, Pharmacy - Denver Health Medical Plan (Must Live in Colorado. Weekly On-Site Requirement)

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