Top 164 It support Jobs in Aurora Il

NOC Technician II – VoIP & Network Support
Pilot Global Technologies/Crosswind Cloud Solutions —Naperville, IL
- $45,000 - $50,000 a year
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Health savings account
- Health insurance
Quick Apply
IT Technician
BTI Communications Group, LTD. —Downers Grove, IL
- $25 - $35 an hour
- Full-time
- Background check
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Monitoring Technical Support Specialist Bilingual Spanish
The GEO Group —Aurora, IL
- From $19.75 an hour
- Full-time
- Background check
- Spanish
- Microsoft Excel
- Paid training
- Health savings account
IT Systems & Network Support Specialist
PRIVATE —Schaumburg, IL
- $65,000 - $85,000 a year
- Full-time
- Computer science
- Computer Science
- ERP systems
- Paid holidays
- Disability insurance
Quick Apply
1d
IS Specialist
ITASCA BANK & TRUST Company —Itasca, IL
- $52,700 - $79,100 a year
- Weekends as needed
- Computer Science
- Mid-level
- Office
IT Support Specialist II
Shorr Packaging Corp. —Aurora, IL
- $30 - $33 an hour
- Full-time
- Hybrid work
- Mid-level
- Windows
- 3 years
- Health insurance
- Dental insurance
IT Support Specialist
Ecentria —Aurora, IL
- $45,000 - $50,000 a year
- Full-time
- Hybrid work
- Research
- Mid-level
- Office
- Paid parental leave
- Paid holidays
Quick Apply
IT Support Desk Technician
BALL HORTICULTURAL COMPANY —West Chicago, IL
- $48,000 - $57,000 a year
- Full-time
- Microsoft Outlook
- Computer literacy
- Office
- Profit sharing
- Paid holidays
Quick Apply
7d
IT Support Engineer
AFTERMATH —Aurora, IL
- $65,000 - $75,000 a year
- Urgently hiring
- Background check
- Computer Science
- Mid-level
- Health savings account
- Health insurance
Quick Apply
7d
Help Desk Support
PureBit —Aurora, IL
- Research
- Mid-level
(MTR) Support Technician
Robert Half —Downers Grove, IL
- $45 - $60 an hour
- Temporary
- Mid-level
- US work authorization
- Disability insurance
- Dental insurance
Quick Apply
1d
Support Technician I (5:00 AM- 5:00 PM)
Remprex, LLC —Lisle, IL
- $45,000 a year
- 12 hour shift
- Hybrid work
- Background check
- Pass drug screening
- English
- AD&D insurance
- Paid holidays
Quick Apply
IT Support Specialist I
NORTHERN ILLINOIS FOOD BANK —Geneva, IL
- $20.33 - $21.60 an hour
- Online Application
- Office
- Windows
- Microsoft Office
Software Support and Documentation Engineer - Aurora, IL
Mitutoyo America Corporation —Aurora, IL
- $65,000 - $75,000 a year
- Full-time
- Hybrid work
- Research
- Mid-level
- Office
- Paid holidays
- Disability insurance
Quick Apply
7d
IT Support Specialist
Polymer Concepts Technologies, Inc —Elgin, IL
- $33.65 - $42.31 an hour
- Full-time
- Computer science
- Computer Science
- ERP systems
Quick Apply
2d
Service Delivery Technician III
CyrusOne —Aurora, IL
- $35 - $43 an hour
- Extended hours
- Word processing
- Sanitation
- Mid-level
Analyst, IT Support
Ocean Network Express —Lombard, IL
- $50,000 - $65,000 a year
- On call
- Hybrid work
- Google Workspace
- Mid-level
- Office
- Disability insurance
- Health insurance
Quick Apply
Tier 1 Technician
WEBIT Services —Naperville, IL
- $40,000 - $55,000 a year
- Full-time
- Hybrid work
- Mid-level
- High school diploma or GED
- Driver's License
- AD&D insurance
- Disability insurance
Quick Apply
Support Analyst
Sentinel —Downers Grove, IL
- $70,000 - $100,000 a year
- Full-time
- Remote
- Background check
- Research
- Mid-level
- Disability insurance
- Health insurance
Tech Hub Support Specialist
Aurora University —Aurora, IL
- $55,000 - $60,000 a year
- Weekends as needed
- Classroom
- Mid-level
- Ability to lift 50 pounds
- 403(b) matching
- Disability insurance
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it support jobs near aurora il

NOC Technician II – VoIP & Network Support

Pilot Global Technologies/Crosswind Cloud Solutions -
Naperville, IL

Quick Apply

Job Details

Full-time
$45,000 - $50,000 a year

Benefits

Health savings account
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Telecommunications network troubleshooting
Teamwork
Network infrastructure
High school diploma or GED
Attention to detail
Organizational skills
Voice over internet protocol (VoIP) configuration
Telecommunications data network configuration

Full Job Description

NOC Technician II – VoIP & Network Support (Onsite – Naperville, IL)

Pilot Global Technologies/Crosswind Cloud Solutions is a leading UCaaS (Unified Communications as a Service) and IaaS (Infrastructure as a Service) company that focuses on being the glue that keeps our clients’ networks running. We are looking for motivated individuals that will help us to build a strong, successful team.

Why Us?

· Quality and Execution. Great people focused on helping employees reach their full potential.

· Teamwork. Smaller, tight-knit working groups.

· Customer Focused. We live up to our customers’ expectations.

We are seeking a NOC Technician-Level 2 to become an integral part of our team at our Naperville, IL office. This is a full-time, onsite position and is not remote or hybrid. Candidates should reside within a reasonable commuting distance of Naperville, IL. The Level 2 Technician resolves advanced telecom and network related issues and is a key resource for the Client Services team in providing next-level customer service experiences to both internal and external clients.

This role will provide telecom and some network level implementation and support utilizing varied manufacturers and technologies. As a member of the Client Services team, the NOC Technician will also assist in root-cause investigation and troubleshooting of data and VoIP packets.

The position will also support our provisioning and deployment team who stages, tests, and ships equipment to customers for installation.

This position reports to the Help Desk Manager.

Essential Duties & Responsibilities:

· The NOC Technician-Level 2 is a key resource to the Client Services team in providing next-level customer service experiences to both internal and external clients

· This role will provide telecom and some network level implementation and support utilizing varied manufacturers and technologies

· As a member of the Client Services team, the Telecom Technician will also assist in root-cause investigation and troubleshooting of data and VoIP packets

· Perform surveys for new and existing Clients

· Prepare VoIP implementation (evaluation, programming, installation, and ongoing maintenance)

· Take ownership of service tickets until resolution or escalation

· Provide high quality customer service support with an emphasis on issue resolution and quality

· Comply with documentation and backup policies utilizing an already established documentation framework

· Provide on-site and remote incident resolution via phone, remote tools and email

· Performs other duties as assigned

· Configure, Install, and troubleshoot network and telecommunication equipment and service (e.g., PBX, hybrid PBX, UCaaS, Voip, POTS, Firewalls, Switches, Access Points.)

· Work closely with project managers, clients, manufacturers, and business partners to provide smooth implementation and quick problem resolution to our customers

Qualifications

· Excellent interpersonal and customer service skills

· Excellent organizational skills and attention to detail

· Ability to interface with customers effectively during stressful outage related situations

· Strong analytical and problem-solving skills

o Perform advanced root cause analysis of UCaaS, VoIP and network incidents

o Analyze SIP signaling, RTP streams, packet captures, and call traces to oidentify service-impacting issues

o Diagnose and resolve problems involving QoS, VLANs, routing, switching, NAT, firewalls, and carrier connectivity

o Develop corrective action plans to prevent recurring incidents

o Coordinate with carriers, vendors, and engineering teams during major outages

o Document findings and contribute to knowledge base articles and troubleshooting procedures

· Proficient with Microsoft Office Suite or related software

· Ability to manage multiple projects in a fast-paced environment

· Ability to work independently and as part of a team

· 1-2 years’ working knowledge and troubleshooting experience of SIP, RTP, UDP, TCP, and NAT technologies

· Knowledge of VoIP deployment with SIP endpoints such as Yealink, Polycom and Cisco

· Knowledge of Inside Plant Wiring practices and troubleshooting

· Hands-on experience with monitoring, network diagnostic and network analytics tools

Technologies Utilized

· Proprietary Crosswind UCaaS platform

· SIP

· RTP

· TCP/IP

· UDP

· NAT

· Fortinet

· Meraki

· EnGenius

· Network monitoring tools

Required Qualifications:

High School Diploma or equivalent
1 – 2 years’ experience with installing and troubleshooting PBX/Hybrid-PBX phone systems including but not limited to Mitel, Cisco, RingCentral

Preferred Qualifications:

Associate or bachelor’s Degree preferred.

· Knowledge of FortiNet firewalls and switches is a plus

· Knowledge of Meraki and EnGenius firewalls, switches, and Access Points is a plus

Benefits:

- Health Insurance

- Dental Insurance

- Vision Insurance

- Paid time off

- 401(k) matching

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Experience:

Telecom Tier 2: 1 year (Required)

Work Location: In person

Quick Apply

Refine Your Search

it support jobs in aurora il

NOC Technician II – VoIP & Network Support

IT Technician

Monitoring Technical Support Specialist Bilingual Spanish

IT Systems & Network Support Specialist

IS Specialist

IT Support Specialist II

IT Support Specialist

IT Support Desk Technician

IT Support Engineer

Help Desk Support

(MTR) Support Technician

Support Technician I (5:00 AM- 5:00 PM)

IT Support Specialist I

Software Support and Documentation Engineer - Aurora, IL

IT Support Specialist

Service Delivery Technician III

Analyst, IT Support

Tier 1 Technician

Support Analyst

Tech Hub Support Specialist

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