Top 104 Guest service agent Jobs in Aurora Il 60598

Front Desk Agent
Homewood Suites by Hilton Aurora —Aurora, IL
- $17 - $18 an hour
- Part-time
- Hotel
- High school diploma or GED
- Cleaning
- Health insurance
- Dental insurance
Quick Apply
3d
Front Desk Agent (Part-Time) - Hotel Indigo Naperville Riverwalk
Hotel Indigo —Naperville, IL
- $18 an hour
- Part-time
- Sales
- Computer literacy
- Basic math
- Free parking
Hotel Front Desk Agent (PT or FT) (AM/PM Shifts)
Best Western Naperville Inn —Naperville, IL
- $15 - $16 an hour
- Part-time
- Bilingual
- Background check
- High school diploma or GED
- Employee discount
Quick Apply
Guest Service Representative (Front Desk Agent) - Woodspring Suites
J&P Hospitality Management, LLC —Carol Stream, IL
- $15 - $16 an hour
- Part-time
- 18 years or older
- Ability to walk for extended periods
- Ability to climb stairs
Quick Apply
Hotel Front Desk Agent
Hyatt House and Place Warrenville —Warrenville, IL
- From $16 an hour
- Part-time
- Hotel
- In-person
- Phone etiquette
- Free parking
- Paid time off
Quick Apply
Full-Time Hotel Arista Front Desk Agent
CityGate Hospitality —Naperville, IL
- $18 - $20 an hour
- Weekends as needed
- 18 years or older
- Microsoft Outlook
- Ability to walk for extended periods
- Paid jury duty
- Paid parental leave
Quick Apply
1d
Front Desk Agent - PT
Courtyard by Marriott Chicago St. Charles —Saint Charles, IL
- $16 - $19 an hour
- Part-time
- English
- Hotel
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
2d
Front Desk Sales Associate
Massage Envy —Naperville, IL
- Full-time
- Ability to stand for extended periods
- Communication skills
- Entry level
Guest Service Agent (Part Time) - Hilton Chicago O'Hare Airport
Hilton —O'hare International Airport, IL
- $24 an hour
- Part-time
- Hotel
- Entry level
- Paid parental leave
- Employee stock purchase plan
5h
Weekend Night Auditor
Homewood Suites by Hilton Aurora —Aurora, IL
- $18 - $19 an hour
- 8 hour shift
- Writing skills
- Hotel
- High school diploma or GED
- On-the-job training
- Employee discount
Quick Apply
3d
Guest Service Agent
SpringHill Suites Chicago Elmhurst/Oakbrook Area —Elmhurst, IL
- From $18 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
Front Desk Agent
Marriott International, Inc —Lombard, IL
- $16.00 - $16.50 an hour
- Full-time
- Residential
- Hotel
- High school diploma or GED
14d
Front Desk Agent
The Herrington Inn & Spa —Geneva, IL
- $17 - $18 an hour
- Weekends as needed
- Ability to walk for extended periods
- Computer literacy
- Basic math
- Health insurance
- 401(k)
Quick Apply
14d
Front Desk Team Members
Doubletree by Hilton Lisle/Naperville —Lisle, IL
- Weekends as needed
- Hotel
- Cleaning
- Computer skills
- Employee discount
- Opportunities for advancement
Quick Apply
Guest Service Agent
SpringHill Suites Chicago Southwest at Burr Ridge/Hinsdale —Burr Ridge, IL
- $17 - $18 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
Guest Service Agent
Hersha Hospitality Management, LP —Burr Ridge, IL
- $17 - $18 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
Guest Services Agent - Part Time
Q Center —Saint Charles, IL
- $18 an hour
- Part-time
- Microsoft Excel
- High school diploma or GED
- Ability to stand for extended periods
- Paid time off
- 401(k) matching
Quick Apply
Guest Services Representative (Front Desk Agent) - WoodSpring Suites
J&P Hospitality Management, LLC —Addison, IL
- $15 - $16 an hour
- Part-time
- 18 years or older
- Ability to walk for extended periods
- Ability to climb stairs
Quick Apply
Front Desk Agent
TownePlace Suites by Marriott Romeovillle —Romeoville, IL
- Part-time
- Basic math
- Hotel
- High school diploma or GED
- 401(k)
- Paid time off
Quick Apply
Hotel Front Desk Receptionist
Comfort Inn & Suites —Geneva, IL
- $15 - $18 an hour
- 8 hour shift
- Hotel
- US work authorization
- Organizational skills
- Paid holidays
- Paid time off
Quick Apply
7d

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guest service agent jobs near aurora il 60598

Front Desk Agent

Homewood Suites by Hilton Aurora
Aurora, IL

Quick Apply

Job Details

Part-time | Full-time
$17 - $18 an hour
3 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
On-the-job training
Vision insurance
Employee discount
Flexible schedule
Life insurance
Referral program
Retirement plan

Qualifications

Customer communication
Computer skills

Full Job Description

BASIC PURPOSE:

Check-in and check-out guests and respond to inquiries and problems in an efficient, courteous

and professional manner to achieve maximum customer satisfaction while complying with all SOPs and LSOPs.

FUNCTIONS/REPSONSIBILITIES:

Handle guest registration and room assignments, accommodating special requests whenever possible.
Make guest reservations in a prompt and courteous manner, following the standard reservation systems, software and expectations of the company and of the brand
Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.
Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in a efficient and friendly manner.
Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.
Cancel room reservations according to procedures.
Walk customers in a professional and courteous manner according to procedures.
Inventory guest room keys according to policy and request re-keying as necessary.
Assist with responsibilities and duties in the absence or heavy volume in the areas of Bell Person, PBX Operator, and Reservationist.
Verify registration cards against computer to ensure accuracy of name, type of payment, rate, market segment.
Deliver guest invoices if working overnight shifts
Perform Night Audit functions as needed, and/or as requested by supervisor
Assist in other departments when the need arises, as directed by supervisor. This may include assisting with breakfast set up or clean-up, assisting with basic property cleanliness such as trash removal, assisting with basic clerical tasks to assist the sales, revenue and marketing efforts, and assisting with housekeeping and/or laundry needs
When needed, assist other departments and employees with any tasks requested by a supervisor or manager

KNOWLEDGE AND SKILLS:

Education: High School education or equivalent experience.

Experience: Previous experience in the hotel industry as Front Desk Agent preferred but not necessarily required. Much experience is gained from on-the-job training

Skills and Abilities:

Excellent grooming and appearance standards are required
Excellent verbal and written skills are required
Problem-solving skills are critical
Ability to take direction and work independently is required
Promptness and exceptional attendance is required
Requires a working knowledge of the Front Desk aspect of Sun's services, policies or operations and a general knowledge of the hotel.
Requires knowledge of and ability to operate computer equipment and the reservations system.

Hours Required:

Scheduled days and times may vary based on need and/or direction of supervisor
Flexibility in scheduling required, including weekends, night and holidays when needed
Must adhere to the time and attendance policies set forth by the company

ENVIRONMENT

Physical Job Requirements

Lifting/Pushing/Pulling/Carrying

Positions may require lifting of front office supplies, assisting with guest luggage, carrying of linens and laundry, kitchen supplies, and other essential property supplies

Bending/Kneeling /Reaching

Position requires frequent bending and kneeling to access supplies, drawers and cabinets, office supplies, and other essential property supplies

Mobility

Position requires ability to assist guests, walk guests and clients to rooms and meeting locations, deliver supplies or requests to housekeeping and other property departments, distribute invoices to guest rooms, and be able to assist with other essential property needs

Continuous Standing

This position requires continuous standing for entire shift

Climbing Stairs

This position may require climbing of property stairs

Hearing/Vision/Speech

This position requires that the employee be able to clearly communicate with, understand, and respond to supervisors, coworkers and guests

EOE STATEMENT: Sun Development and its properties are equal opportunity employers (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, disability, sexual orientation, or any other characteristic protected by state or federal law.

Benefits:

Employee discount

Work Location: In person

Pay: $17.00 - $18.00 per hour

Benefits:

401(k)
Dental insurance
Employee discount
Flexible schedule
Health insurance
Life insurance
Paid time off
Referral program
Retirement plan
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

guest service agent jobs in aurora il 60598

Front Desk Agent

Front Desk Agent (Part-Time) - Hotel Indigo Naperville Riverwalk

Hotel Front Desk Agent (PT or FT) (AM/PM Shifts)

Guest Service Representative (Front Desk Agent) - Woodspring Suites

Hotel Front Desk Agent

Full-Time Hotel Arista Front Desk Agent

Front Desk Agent - PT

Front Desk Sales Associate

Guest Service Agent (Part Time) - Hilton Chicago O'Hare Airport

Weekend Night Auditor

Guest Service Agent

Front Desk Agent

Front Desk Agent

Front Desk Team Members

Guest Service Agent

Guest Service Agent

Guest Services Agent - Part Time

Guest Services Representative (Front Desk Agent) - WoodSpring Suites

Front Desk Agent

Hotel Front Desk Receptionist

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