Top 36 Customer service coordinator Jobs in Aurora Oh

Adoption & Client Services Coordinator
Geauga Humane Society's Rescue Village —Novelty, OH
- Weekends as needed
- Background check
- Pass drug screening
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
1d
Customer Service Coordinator
Marshalls —Aurora, OH
- $14.50 - $15.00 an hour
- Weekends as needed
- Merchandising
- Employment & labor law
- Mid-level
- Paid parental leave
- Health savings account
Quick Apply
9d
Service Appointment Coordinator (Customer Service Representative)
Ken Ganley Automotive Organization —Bedford, OH
- $16 - $20 an hour
- Full-time
- Dealership
- Computer literacy
- Administrative experience
- Paid training
- Health insurance
Senior Sales Coordinator | Fully Remote
Steris —Mentor, OH
- $52,000 - $64,000 a year
- Full-time
- Remote
- Oracle
- Mid-level
- Bachelor's degree
- Paid holidays
- Disability insurance
1d
Account Coordinator | Team Foxtrot
Team Velocity —Cleveland, OH
- From $48,000 a year
- Online Application
- Remote
- Mid-level
- Communication skills
- Under 1 year
- Health insurance
- Dental insurance
Quick Apply
14d
Customer Team Coordinator
ProLift Toyota Material Handling —Cleveland, OH
- $21 - $30 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Administrative experience
- Paid parental leave
- Disability insurance
Quick Apply
Account Coordinator | FordDirect
Team Velocity —Cleveland, OH
- From $48,000 a year
- Online Application
- Remote
- Communication skills
- Entry level
- Under 1 year
- Health insurance
- Dental insurance
Quick Apply
14d
Front Desk Coordinator
Flexjet —Cleveland, OH
- Full-time
- Trade school
- 1 year
- Entry level
Quick Apply
Full time Customer Service Coordinator
Ladies & Gentlemen Salon and Spa —Cleveland, OH
- Full-time
- Computer literacy
- Computer skills
- Entry level
Quick Apply
Customer Experience Coordinator
Marshalls —Aurora, OH
- $14.50 - $15.00 an hour
- Part-time
- Merchandising
- Employment & labor law
- Mid-level
- Paid parental leave
- Health savings account
Customer Account Coordinator
Smurfit Westrock —Maple Heights, OH
- $42,000 - $62,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Research
- Health insurance
- Dental insurance
Front Desk Coordinator
Lone Peak Dental Group —Lyndhurst, OH
- 8 hour shift
- Children
- Pediatrics
- Entry level
- Paid holidays
- Health insurance
Quick Apply
13d
Customer Service Representative (CSR) / Administrative Coordinator
Unity Property & Pest —Akron, OH
- $18 - $23 an hour
- Full-time
- Office
- In-person
- Communication skills
- Paid training
- Health insurance
Quick Apply
Client Services Coordinator
Pease Bell —Cleveland, OH
- $45,000 - $60,000 a year
- Microsoft Excel
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Customer Service and Inside Sales Coordinator
WEISS North America, Inc. —Akron, OH
- $24 - $32 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Research
- Health insurance
- Dental insurance
Quick Apply
Patient Service/Front Desk Coordinator
MyEyeDr. —Beachwood, OH
- Part-time
- Administrative experience
- Computer skills
- Communication skills
Front Desk Coordinator
Community Medical Services —Cleveland, OH
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Medication administration
- Health savings account
- Paid holidays
Quick Apply
Front Desk Coordinator
Smile Doctors Affiliate —Kent, OH
- $15.00 - $18.45 an hour
- Full-time
- Writing skills
- Administrative experience
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
3d
Front Office & Student Finance Coordinator
Med-Cert —Maple Heights, OH
- $19 - $21 an hour
- Part-time
- Background check
- Google Workspace
- Computer literacy
- Dental insurance
- Paid time off
Quick Apply
1d
Retail Customer Service Coordinator
TJ Maxx —Stow, OH
- $14.50 - $15.00 an hour
- Weekends as needed
- Merchandising
- Employment & labor law
- Mid-level
- Paid parental leave
- Health savings account
3d

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Adoption & Client Services Coordinator

Geauga Humane Society's Rescue Village -
Novelty, OH

Quick Apply

Job Details

Full-time
1 day ago

Benefits

Health insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Companion animal handling
High school diploma or GED
Driver's License

Full Job Description

Position Summary

The Adoptions & Client Services Coordinator oversees daily adoption and client‑service functions within Rescue Village’s Shelter Services Department, including the welcome desk, adoption workflow, animal introductions, client communication, dog licensing, records, service recovery, and front‑of‑house volunteers.

Rescue Village follows a barrier‑free, counseling‑based adoption model. Adopters are treated as individuals and receive complete known medical, behavioral, and care information to make informed decisions. The Coordinator ensures this model is applied consistently and without unauthorized screening practices or unnecessary barriers.

The Coordinator provides functional direction to employees assigned to public‑facing duties and daily direction to front‑of‑house volunteers. The Shelter Care Supervisor retains direct supervision of Shelter Specialists.

Essential Duties and Responsibilities

Adoption and Client Service

Coordinate welcome‑desk operations, client flow, appointments, staff coverage, and unresolved needs.
Manage adoptions from initial contact through counseling, introductions, disclosure, documentation, payment, licensing, and completion.
Reinforce individualized counseling focused on the adopter’s household, expectations, resources, and the animal’s needs.
Ensure adopters receive complete and understandable medical, behavioral, and care information, including known risks, restrictions, medications, and follow‑up needs.
Prevent personal standards, stereotypes, or unauthorized screening practices from becoming adoption barriers.
Require staff to pause, verify, and escalate incomplete or inconsistent animal information.
Track incomplete adoptions, holds, pending documents, returns, and follow‑up matters through completion.
Resolve routine client concerns and support staff during difficult or emotionally charged interactions.

Communication and Referrals

Ensure Shelter Services phone, voicemail, email, and visitor inquiries receive timely responses or are routed appropriately.
Train employees and volunteers to provide clear handoffs without interpreting another department’s procedures, predicting decisions, assigning urgency, or making commitments on its behalf.
Ensure humane‑law and owner‑surrender inquiries are handled seriously and calmly without speculation, unauthorized promises, or premature advocacy.
Recognize and escalate immediate safety concerns through the proper channel.
Correct inaccurate information, poor handoffs, repeated transfers, or unrealistic expectations.

Staff and Volunteer Coordination

Provide functional direction to Shelter Specialists assigned to public‑facing duties and coordinate coverage through the Shelter Care Supervisor.
Coach employees on adoption counseling, disclosure, documentation, referrals, communication, and service standards.
Address immediate service deficiencies and report recurring concerns to the Shelter Care Supervisor and Shelter Services Director.
Serve as the primary day‑to‑day contact for greeters, front‑desk volunteers, and other public‑facing Shelter Services volunteers.
Keep the welcome desk and greeting functions staff‑led.
Ensure volunteers perform only approved roles and do not direct employees, control workflow, establish procedures, or drift into other departments.
Receive volunteer ideas respectfully while remaining aligned with current Shelter Services and Rescue Village direction.
Work with External Affairs on volunteer recruitment, selection, onboarding, and significant performance or conduct concerns.

Records and Coordination

Ensure adoption, client, animal‑status, payment, licensing, disclosure, and follow‑up records are complete, accurate, and timely.
Oversee routine dog‑license and payment transactions; coordinate discrepancies with Finance.
Maintain approved forms, scripts, handouts, signage, supplies, and client‑service resources.
Protect confidential information and follow approved payment‑security and data‑handling procedures.
Coordinate with the Shelter Services Director, Shelter Care Supervisor, Intake Coordinator, Shelter Animal Hospital, External Affairs, and other departments as responsibilities overlap.
Perform other related duties as assigned.

Decision‑Making Authority

The Coordinator may direct routine adoption and client‑service workflow, coach assigned employees and volunteers, enforce approved procedures, resolve routine client concerns, and pause an activity when information is incomplete or requires review.

The Coordinator may not independently create adoption eligibility standards, change policies or fees, override medical or behavioral determinations, make intake or humane‑investigation decisions, formally discipline employees, override the Shelter Care Supervisor’s authority, or permanently remove volunteers.

Qualifications

High school diploma or equivalent required; additional education in business, communications, nonprofit management, animal welfare, hospitality, social services, or a related field preferred.
Minimum of three years of relevant public‑facing, adoption, hospitality, animal‑welfare, or client‑service experience.
At least one year of coordination, lead, training, workflow‑direction, or supervisory experience required.
Animal shelter, veterinary, rescue, or other animal‑care experience preferred.
Knowledge of adoption counseling, barrier‑free adoption, informed disclosure, animal behavior, safe handling, and shelter operations preferred.
Strong communication, organization, judgment, recordkeeping, and problem‑solving skills.
Ability to manage expectations, de‑escalate difficult situations, and maintain respectful volunteer boundaries.
Experience with ShelterLuv or another shelter‑management database preferred.
Valid Ohio Driver’s License, reliable transportation, and an insurable driving record required.
Ability to pass a background check and drug screening required.

Physical and Work Environment

Work is performed in an active animal shelter operating seven days per week, with frequent public interaction and exposure to animals, noise, odors, cleaning agents, zoonotic disease risk, and emotionally difficult situations.

The position requires frequent standing, walking, sitting, bending, computer use, telephone communication, and movement throughout the shelter. Must be able to safely handle animals and lift or move animals, supplies, or objects weighing up to 40 pounds with assistance.

Schedule and Benefits

This is a full‑time, salaried, exempt position. The schedule includes regular weekend coverage and may include evenings, holidays, emergency coverage, and adjusted hours based on operational needs.

Rescue Village is an equal opportunity employer.

Benefits:

401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

customer service coordinator jobs in aurora oh

Adoption & Client Services Coordinator

Customer Service Coordinator

Service Appointment Coordinator (Customer Service Representative)

Senior Sales Coordinator | Fully Remote

Account Coordinator | Team Foxtrot

Customer Team Coordinator

Account Coordinator | FordDirect

Front Desk Coordinator

Full time Customer Service Coordinator

Customer Experience Coordinator

Customer Account Coordinator

Front Desk Coordinator

Customer Service Representative (CSR) / Administrative Coordinator

Client Services Coordinator

Customer Service and Inside Sales Coordinator

Patient Service/Front Desk Coordinator

Front Desk Coordinator

Front Desk Coordinator

Front Office & Student Finance Coordinator

Retail Customer Service Coordinator

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