Top 81 Customer service manager Jobs in Aurora Oh

Revenue Cycle Manager, Customer Service & Self-Pay
Revcare, Inc. —Fairlawn, OH
- 8 hour shift
- Microsoft Excel
- HIPAA
- 3 years
- Health insurance
- Dental insurance
Quick Apply
3d
Global Change Management Leader, Customer Experience CoE
Lubrizol —Wickliffe, OH
- Hybrid work
- Office
- Bachelor's degree
- Continuous improvement
Customer Operations Lead
Keene Inc —Cleveland, OH
- $55,000 - $60,000 a year
- Full-time
- Background check
- Spanish
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Customer Service Supervisor
LeafHome —Hudson, OH
- Overtime
- Mid-level
- Office
- 3 years
- Paid parental leave
- Dental insurance
Quick Apply
Client Services Manager, Retirement Plan Services
Charles Schwab —Richfield, OH
- $74,300 - $95,000 a year
- Hybrid work
- 5 years
- Office
- Bachelor's degree
- Paid parental leave
- Employee stock purchase plan
Customer Experience Manager
City of Cleveland —Cleveland, OH
- $85,000 a year
- Full-time
- Office
- Analysis skills
- Driver's License
- Health insurance
- Dental insurance
3d
Customer Success Team Manager
BrightEdge —Cleveland, OH
- $90,000 - $140,000 a year
- Full-time
- 5 years
- Bachelor's degree
- Mentoring
- Commuter assistance
- Paid parental leave
Unit Supervisor - Customer Service Examination
City of Cleveland —Cleveland, OH
- $31.17 - $33.24 an hour
- Urgently hiring
- Computer literacy
- Research
- Mid-level
- Health insurance
- Dental insurance
10d
Client Service Leader
Gallagher Benefit Services —Cleveland, OH
- $74,500 - $145,500 a year
- Full-time
- Mid-level
- High school diploma or GED
- Supervising experience
- Paid parental leave
- Health savings account
Call Center Manager / Automotive Service
Serra Auto Park —Akron, OH
- $75,000 - $105,000 a year
- Full-time
- Microsoft Excel
- Mid-level
- Supervising experience
Quick Apply
6d
Client Services Account Manager
Steris —Cleveland, OH
- $93,000 - $100,000 a year
- Full-time
- Hospital
- 5 years
- Mid-level
- Paid holidays
- Disability insurance
Director, Customer Service
Mactac North America —Stow, OH
- Full-time
- ERP systems
- Office
- High school diploma or GED
- Health savings account
- Health insurance
Quick Apply
10h
Customer Service Manager
Famous Supply —Solon, OH
- 8 hour shift
- ERP systems
- Mid-level
- Forklift
- Paid parental leave
- Paid holidays
Quick Apply
13d
Customer Service Manager - CLE Airport
PrimeFlight Aviation Services Inc —Cleveland, OH
- Weekends as needed
- Background check
- 18 years or older
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Customer Service Manager
CLEVELAND RANGE LLC —Mayfield, OH
- $80,000 - $100,000 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Wellness program
- Paid holidays
Director of Client Services
Z5 Inventory —Hudson, OH
- $90,000 - $100,000 a year
- Weekends as needed
- Up to 50% travel
- Bachelor's degree
- Travel
- Opportunities for advancement
Retail Customer Service Lead
PetSmart —Aurora, OH
- $13.65 - $22.70 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- Mid-level
- Health insurance
- Tuition reimbursement
Senior Operations Manager – Print & Mail Services
Ricoh —Parma, OH
- $90,000 - $110,000 a year
- Full-time
- 5 years
- Bachelor's degree
- Experience equivalent to degree accepted
Membership 170110 - Director, Membership
YMCA Of Greater Cleveland —Cleveland, OH
- Full-time
- Computer literacy
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Senior Manager, Client Services - Delivery Scheduling
Arhaus LLC —Boston Heights, OH
- Hybrid work
- 5 years
- Analysis skills
- Bachelor's degree
Quick Apply
10h

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Revenue Cycle Manager, Customer Service & Self-Pay

Revcare, Inc. -
Fairlawn, OH

Quick Apply

Job Details

Full-time
3 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching

Qualifications

Staff supervision
Microsoft Excel
Team supervision
Accounts receivable management
Interpersonal skills
Managing teams in a customer support role
Collaboration
Regulatory compliance
HIPAA
Workplace dispute resolution
Team development
Attention to detail
Health information regulatory compliance
Healthcare team management
Productivity software
Medical debt collection accounts
Call center management
Collections account management
Patient collections management

Full Job Description

Job description:

Revenue Cycle Manager, Customer Service & Self-Pay

Established and growing Revenue Cycle Management company seeking a motivated, customer-service oriented individual to join our team!

RevCare, Inc., an industry leader in RCM, is currently seeking a Manager, Customer Service & Self-Pay.

This position will report to the Revenue Cycle Director of Operations. The Manager, Customer Service & Self-Pay will provide leadership over the day-to-day and strategic operations of their designated team. This includes managing revenue cycle representatives/team leads and being accountable for quality performance, including the ability to consistently meet established key performance indicators and the optimal customer and patient experience required by the healthcare organizations we serve. The Revenue Cycle Manager, Customer Service & Self-Pay is responsible for direct oversight of the centralized Self-Pay collections unit handling inbound/outbound telephone calls associated with hospital and professional medical claims. The manager will ensure all inbound/outbound telephone calls are handled and resolved in a timely manner, over-the-phone payments are posted and reconciled daily, and all patient complaints are addressed immediately. The Revenue Cycle Manager is responsible for the assigned team performance, work quality, efficiency, and compliance with all policies and regulations.

Qualifications and Experience:

Bachelor's degree or equivalent combination of education and experience.
Minimum of 5 years’ related experience in an RCM customer service environment, patient contact center or call center.
Minimum of 3 years’ direct supervisory experience.
Demonstrated skills in A/R management, customer service, problem assessment, resolution, and a strong proficiency in healthcare as it pertains to self-pay billing, A/R and collections.
Ability to work collaboratively with team members and leadership, strong customer service skills that demonstrate tact and sensitivity in stressful situations.
Ability to work independently, follow through and handle multiple tasks simultaneously.
Excellent verbal and written communication skills.
Intermediate to advanced level proficiency of Microsoft Office (Word & Excel) or similar software is required and an ability and willingness to learn new systems and programs.
Knowledge of multiple hospital EHR’s is preferred, including Epic.
Must be a self-motivated individual with a positive and exceptional work ethic.
Must successfully complete system training requirements.

Essential Functions:

Reviews standard organizational metrics and reports internal self-pay trends, underlying root causes, and other related issues. Applies a structured and disciplined approach to defining problems and improving performance. Champions the effectiveness of revenue cycle functional team efforts and recommend improvement strategies to enhance overall efficiency across the patient contact center and remote teams.
Organizes and supervises staff to work in accordance with operating protocols to achieve maximum efficiency. Assists with the evaluation of ongoing operations and programs regularly for efficient resource use.
Manages "special situation" and/or higher complexity calls escalated by representatives for resolution. Identifies trends and conducts root cause analysis. Makes recommendations to close identified gaps in process, people, or technology.
Responsible for weekly/ monthly/status reporting (development/preparation/maintenance of reports) submitted to both clients and executive leadership.
Monitors inbound/outbound telephone queues resulting from successful automated calls and letter campaigns.
Perform consistent quality reviews on staff by sampling accounts and listening to live calls.
Directly manage call workflows (manual and via an automated auto-dialer) and backlog reduction.
Develop procedures and work practices designed to maximize performance and overall collection activities.
Meets regularly with the RevCare,Inc. management team to review trends related to collections, billing issues and contact center/client performance.
Assists in developing, implementing, and revising departmental policies and procedures
Conduct routine scheduled meetings with team to ensure consistency, ongoing education, and training.
Ensure payments collected and posted are reconciled daily.
Manage working relationships with healthcare clients.
Review and validate statement cycles for all clients to ensure patients receive statements in a timely manner.
Monitor the refund/credit queues and processes to ensure refunds/credits are accurate and processed timely.
Ensures compliance with all client and internal policies, as well as all state and federal regulations.

Other duties may be added, and this job description can be amended at any time.

Key Requirements:

Proven track record in reliability and dependability.
Demonstrates effective problem solving and conflict resolution skills.
Demonstrates friendly, personal, and timely customer service skills.
Proven track record in effectively planning, organizing and attention to detail.
Demonstrates ability to be a team player and leader.
Demonstrates current competencies applicable to the job position.
Efficient organizational skills with the ability to effectively prioritize and multi-task.
Demonstrates ability to work in a fast-paced, ever-changing environment.
Ability to maintain a positive, courteous demeanor with all patients and colleagues.
Demonstrates understanding of, and ability to comply with, all regulatory requirements of HIPAA and FDCPA.

Job Type: Full-time

Benefits:

401(k) matching

Schedule:

8-hour shift
Monday to Friday

Work Location: In person

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

customer service manager jobs in aurora oh

Revenue Cycle Manager, Customer Service & Self-Pay

Global Change Management Leader, Customer Experience CoE

Customer Operations Lead

Customer Service Supervisor

Client Services Manager, Retirement Plan Services

Customer Experience Manager

Customer Success Team Manager

Unit Supervisor - Customer Service Examination

Client Service Leader

Call Center Manager / Automotive Service

Client Services Account Manager

Director, Customer Service

Customer Service Manager

Customer Service Manager - CLE Airport

Customer Service Manager

Director of Client Services

Retail Customer Service Lead

Senior Operations Manager – Print & Mail Services

Membership 170110 - Director, Membership

Senior Manager, Client Services - Delivery Scheduling

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