This isn't a typical care management or discharge planning role. If hourly billing, EMR bureaucracy, or facility incentives that don't always put the family first have started to wear on you, keep reading.
everyEra is a technology-forward care navigation platform for families searching for care options. We help families in crisis find the right care setting, whether that's skilled nursing, assisted living, memory care, or home care, and then provide ongoing coordination once care is in place.
Our founding team has lived this problem personally and professionally. We've managed family members through strokes, skilled nursing, rehab, home care, and memory care. We know what it feels like to be the adult child with no one to hand off to and facing the herculean task of sifting through all the various options available. At everyEra, we're building the solution.
Why everyEra
- Use your clinical or care coordination judgment without the physical toll of bedside shifts, the EMR bureaucracy, or hospital hierarchy.
- AI-powered, not AI-replaced. Our technology handles admin and communication. You handle judgment, relationships, and care.
- Flat fee, not hourly. No justifying your time to clients, your job is to solve the problem.
- Independence. No referral fees or commissions. You recommend what's best for the family. Period.
The Role
We're hiring our next (part-time) Care Navigator. This is a founding-team-adjacent role where you'll help build everyEra's service model, shape our processes and product platform, and directly influence how we deliver care to families. If you want to be part of building something unique in the aging care industry, and want to use forward-leaning technology, this is the opportunity.
You'll work directly with families from intake through placement and ongoing coordination, navigating hospital discharges, home care agencies, and facilities. You'll be the human at the center of everyEra's service, the person families trust when everything feels overwhelming.
What You'll Do
Care Placement & CoordinationConduct discovery calls with prospective families and assess care needs. Research and evaluate care options across skilled nursing, assisted living, memory care, and home care based on the family's situation, so they walk into their own decision informed rather than guessing. Coordinate facility tours and intake processes. Support families through the logistics around discharge, working alongside the hospital's discharge planning team rather than in place of it. Source and vet home care agencies and facilitate caregiver interviews for families setting up home care.
ResourcefulnessThis is the core of the role. You don't just identify the problem, you analyze it, figure out what the solution actually is, and then go find the right provider, resource, or path to make it happen. You bring solutions to families and to the team, not just questions. You operate from judgment and the goal at hand rather than needing a script for every scenario.
Family Communication & BrandServe as the primary point of contact for families throughout their engagement with everyEra. Translate clinical information into plain language. Manage family dynamics with empathy and professional boundaries. Deliver recommendations with confidence, you are the expert. Represent everyEra's brand and voice accurately and consistently, families should feel the same calm, competent experience whether they're on the phone with you or reading a portal update.
Platform & ProcessBe comfortable using technology, particularly AI, to work proficiently in everyEra's portal and tools, documenting care plans, notes, and milestones. Contribute to process and product improvements as we build and refine the service model.
Who You Are
Required
- 3+ years of experience in one of the following: geriatric or home health nursing (RN), geriatric care management, geriatric case management, patient advocacy, social work, or discharge planning.
- Deep familiarity with the Austin senior care landscape and existing relationships with home health agencies, home care agencies; knowledge of assisted living facilities and memory care preferred.
- Entrepreneurial spirit and willingness to build standard operating procedures and processes.
- Strong written and verbal communication.
- Resourceful, someone who finds and drives solutions rather than waiting to be told what to do.
- Proficient with everyday software and portals, you pick up new tools quickly without hand-holding.
- Empathy combined with professional boundaries.
- Comfortable delivering a confident recommendation and, when appropriate, a direct next step or ask, rather than only gathering information.
Important boundary: this role does not provide medical advice or clinical judgment to families. You coordinate and navigate care, you don't diagnose or direct treatment. Even RNs and clinicians in this role operate as care coordinators, not as a family's medical decision-maker.
Preferred
- RN license (geriatric, hospice, or home health background especially relevant), PRN nurses looking for flexible hours outside bedside shift work, Certified Care Manager (CMC/CCM), or established patient advocacy experience.
- Experience working with families as the primary client, not a facility or payer.
- Prior startup or small-team experience, comfortable with ambiguity and building process as you go.
A few things people ask
What does a typical week look like? No two weeks look the same. You might be on a discovery call with a new family one hour and researching a memory care community's state inspection history the next.
Will I have support? Yes. You'll work directly with Alex and Brandon during the pilot, not dropped into a queue.
Do I need to be an AI expert? No, just curious. We'll show you the tools.
Do I need strong relationships with Austin-area care teams? Yes, we strongly prefer candidates with strong relationship in home health or private duty caregiving; community and facility relationships are a plus.
Additional Details: Part-time Contractor: 15–25 hours/week to start, with a potential path to full-time as caseload grows, plus ability to participate in the equity program.
Location: Austin, TX, hybrid. Remote work with occasional in-person family meetings, facility tours, and periodic team meetings.
Pay: $40.00 - $50.00 per hour
Application Question(s):
- Are you located in Austin?
Experience:
- geriatric RN, care management, or patient advocacy: 3 years (Required)
Work Location: Hybrid remote in Austin, TX 78751
