Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.
Functional Title: Test Analyst
Job Title: Systems Analyst IV
Agency: Health & Human Services Comm
Department: TIERS Elgblty Apps Staff
Posting Number: 18494
Closing Date: 07/29/2026
Posting Audience: Internal and External
Occupational Category: Computer and Mathematical
Salary Range: $5,098.66 - $6,701.75
Pay Frequency: Monthly
Salary Group: TEXAS-B-23
Shift: Day
Additional Shift: Days (First)
Telework:
Travel:
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Exempt
Facility Location:
Job Location City: AUSTIN
Job Location Address: 1609 CENTRE CREEK
Other Locations:
MOS Codes: 0171,8848,8858,181X,182X,1D7X1,255A,255S,25B,25D,25H,26B,62E,681X,682X,781X,CTI,CTM,CTR,CYB10,CYB11
ISM,IT,Z Prefix
Brief Job Description:
This position is open to U.S. Citizens and permanent residents.
This onsite role requires the selected candidate to work from an HHS office in Austin, Texas.
Systems Analyst IV HHSC Social Services Applications division is seeking a Test Analyst who has a proven track record in assessing and assuring software performance for high-performance enterprise software solutions using Agile methodologies.
HHSC Social Services Applications team is responsible for implementing and managing leading edge applications including Texas Integrated Eligibility Redesign System (TIERS) and the related Eligibility Supporting Technologies portfolio that is used to process applications and to determine eligibility for over 60 types of food, cash assistance, medical, and community care services to Texans in need. We work with cutting edge technologies on many high-impact initiatives that serve various HHSC lines of business. We do this all with an exceptional team of software, database, and dev-ops engineers, working together to make a difference for our customers.
In this position, you will develop, enhance, maintain, and execute software quality assurance plans for the TIERS applications portfolio including one or more of State Portal, Workflow Management, Enterprise Web Services, Document Center, TIERS, Your Texas Benefits, and related application components. You will work closely with the various application development teams, our business stakeholders and other partners to enhance the TIERS applications portfolio and to test new solutions.
This is an exciting role, demanding a strong background in web platform technologies, and is central to ensuring that the TIERS applications portfolio remains available and in service for HHSC Staff and the citizens of the State of Texas. You will work in a fast paced, customer service-based environment.
You will be responsible for performing advanced business and technical analysis, test design, test plan & scenario development including development of test suites, testing, and defect identification and retest among other responsibilities. Utilizing Agile development practices, you will participate in backlog grooming & user story development; and work together with other teams in support of application enhancements planned to support new program & business requests and to enhance Scalability & Stability of the applications.
In addition, you will provide application operations triage support to troubleshoot & resolve functional & performance issues encountered in production, development, and test environments. This responsibility includes both workday and night/weekend on-call support as required to maintain high availability of the applications for various users.
Essential Job Functions (EJFs):
1. (30%) Analyze application modification and defect fix items to determine testing requirements and define appropriate test scenarios. Evaluate validity of possible application software defects, provide initial analysis of detected defects and work with multiple parties (development, business stakeholders, and end-users) to determine appropriate resolution.
2. (50%) Using Agile methodologies, develop and execute test scenarios based on acceptance criteria and design documentation. Review and assess testing performed during earlier stages of development & test sprints to determine readiness for next stage. Create and execute manual, automated and technical tests for various applications in TIERS applications portfolio. Identify and log system and environment defects.
3. (10%) Prepare status reports containing visual representation of progress and perform related work as assigned. Maintain and verify the quality/accuracy of entries in test tracking/documentation tools (e.g. HP Application Lifecycle Management (ALM), HP Product Portfolio Management (PPM), etc.)
4. (10%) Work together with scrum masters / agile coaches, architects, web/java developers, database developers & administrators, system administrators, business analysts, functional testers, and other team members in performing work tasks. Contribute to teamwork and unit harmony. Attend program design, coding and test walk-through meetings to provide input regarding adherence to technical standards and customer requirements. Comply with all Federal, State, and agency laws, rules, policies, and procedures including SOPs that govern HHSC IT. Comply with Department and State guidance on automation system architecture and programming standards. Promote an image of IT excellence and communicate effectively. Perform other duties as assigned.
Knowledge, Skills and Abilities (KSAs):
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Knowledge of working on TIERS, State portal and Workflow management applications.
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Knowledge of working with Texas Works (TANF, SNAP, Medicaid) and/or MEPD programs.
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Knowledge of the principles, practices, and techniques of software development and the full software development life cycle (SDLC), including knowledge of industry accepted software engineering practices and life cycle methods (Agile).
- Knowledge of working on accessibility testing using ARC/WAVE/Accessibility Insights/JAWS.
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Knowledge of working on DataMart testing with Informatica and Cognos.
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Ability to provide documentation and Demo to product owner and scrum team.
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Knowledge of the limitations and capabilities of computer systems, information technology equipment, applicable programming languages, computer hardware and software, and computer operating systems.
- Knowledge of testing principles and methodologies.
- Ability to analyze requirements, user stories and acceptance criteria, and write test plans and test scenarios to validate that the requirements are met within the application and/or business processes.
- Skills using HP Application Lifecycle Management (ALM), HP Product Portfolio Management (PPM), JIRA, JAMA, PLSQL, PUTTY, WINSCP, SoapUI and/or other similar tools and technologies for enterprise applications.
- Skill analyzing software applications, defects, and business problems to draw evidence-based conclusions and devise innovative solutions.
- Skill communicating with varied levels of staff and end users to develop positive effective working relationships and to establish credibility, trust, and confidence. Ability to communicate effectively both verbally and in writing, to serve as a technical consultant to technical colleagues, to clearly and accurately document relevant issues, and to prepare accurate, concise, reliable reports.
- Ability to work under pressure and successfully manage multiple projects and overlapping deadlines.
- Ability to contribute to teamwork and unit harmony
- Ability to accept suggestions for improvement and take steps to continuously improve one’s own performance and conduct. Ability to produce reliable, accurate, high-quality results.
- Ability to contribute to teamwork and unit harmony
- Ability to accept suggestions for improvement and take steps to continuously improve one’s own performance and conduct. Ability to produce reliable, accurate, high-quality results.
Registrations, Licensure Requirements or Certifications:
N/A
Initial Screening Criteria:
Required:
- Graduation from an accredited College or University with a degree in computer science, computer information systems, management information systems, or a related field. Graduation from an accredited high school or GED plus four years of relevant full time, paid work experience may substitute for degree.
- 5 years of experience working on projects using Agile principles and methodologies.
- 3 years of experience analyzing requirements, user stories and acceptance criteria, and test plans and test scenarios to validate that the requirements are met within the application and/or business processes.
- 2 years of experience working together with varied levels of development team, testing staff, and end-users and vendors using Agile principles and methodologies.
Preferred:
- Experience working on TIERS, YTB, State Portal and Workflow management areas.
- Experience with software quality assurance (manual and/or automated testing) experience using one or more of HP Application Lifecycle Management (ALM), HP Product Portfolio Management (PPM), JIRA, JAMA, PLSQL, PUTTY, WINSCP, SoapUI and similar tools to perform software quality assurance for enterprise applications.
Additional Information:
Frequently required to work outside regular business hours.
Any employment offer is contingent upon available budgeted funds. The offered salary will be determined in accordance with budgetary limits and the requirements of HHSC Human Resources Manual.
Selected candidates must be legally authorized to work in the U.S. without sponsorship.
Selected candidate must be willing to commute to the office on the required days.
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Active Duty, Military, Reservists, Guardsmen, and Veterans:
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.
ADA Accommodations:
In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Pre-Employment Checks and Work Eligibility:
Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form
Telework Disclaimer:
This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.
