Level 3 Systems Analyst for MSP
Trinsic Technologies - Austin, TX
About Us
We are a small technology solutions company offering managed IT services, private cloud, and AI hosting services. We are seeking a full-time Systems Analyst Level 3 working remotely from home. This position may entail some onsite work, but would primarily be remote from home.
We are unique in that we have developed our own private cloud. Besides offering traditional managed services, we offer concierge private cloud services including AI consulting along with hosting of custom and open-source AI models.
Position Overview
The Level 3 position is a senior technical resource responsible for resolving complex infrastructure, systems, and application issues across client and internal environments. This role serves as the escalation point for the helpdesk and technical services team, providing advanced troubleshooting, mentorship to junior staff, and technical leadership on project work across the organization.
The ideal candidate brings deep hands-on expertise across Windows and Linux server environments, cloud platforms, networking, and enterprise applications, combined with strong communication skills and a collaborative approach to working with internal teams and clients.
Core Responsibilities
Consulting and Technical Support
- Analyze complex technical client issues across workstation PCs, servers, networks, wireless, printing, VDI, and enterprise application environments.
- Identify root causes and develop technical solutions or roadmaps while considering technical hurdles, user capabilities, complexity, budget, and business requirements.
- Perform technology consulting directly with clients in collaboration with technical account managers.
- Interface with clients via phone, email, and helpdesk systems to resolve technical issues in a timely manner.
- Design, test, and install new client-side IT infrastructure, network systems, and software components.
- Analyze client system-level logs and behavior to identify bottlenecks and system-level issues.
- Research and implement new hardware/software, including server upgrades, network components, and application integrations.
- Serve as the primary escalation point for Level 1 and Level 2 technicians.
- Engage directly with third-party enterprise application vendors to resolve client software issues.
- Support and troubleshoot client VDI and remote desktop environments.
- Respond to after-hours, weekend, and on-call incidents as required.
Systems Administration, Infrastructure, Automation & AI
- Develop scripts to automate routine tasks, improve workflow efficiency, and reduce manual errors.
- Identify ways AI can be leveraged to automate or improve internal and client workflows.
- Design, deploy, and test AI initiatives.
- Install, configure, maintain, and optimize desktop, laptop, server, network, and wireless environments.
- Administer Windows Server environments from 2012 through 2022, including Active Directory, Group Policy, DNS, DHCP, and Windows Deployment Services.
- Administer Linux server environments, including configuration, maintenance, security hardening, and performance monitoring.
- Manage and support cloud and virtualized environments including Microsoft Azure, Microsoft 365, and virtual infrastructure platforms.
- Plan and execute software and hardware installations, upgrades, and migrations with minimal disruption.
Security and Training
- Support cybersecurity initiatives for internal and client environments.
- Monitor endpoint security and address vulnerabilities.
- Train employees on technology usage and IT best practices.
Project & Cross-Functional Collaboration
- Collaborate with multidisciplinary teams to scope and implement client and internal project work.
- Partner with Senior Technicians and management on aligned technical goals and delivery commitments.
- Contribute technical expertise to pre-sales scoping, solution design, and project planning.
- Maintain awareness of emerging technologies and provide recommendations for improvements.
Mentorship & Knowledge Development
- Mentor and train Level 1 and Level 2 technicians.
- Contribute to documentation of common issues, resolutions, and technical procedures.
- Participate in technical knowledge-sharing sessions and contribute to a culture of continuous learning.
Client Communication & Service Delivery
- Communicate professionally and effectively with users and clients via phone, email, and ticketing systems.
- Manage client expectations with clear, timely, and non-technical communication.
- Represent the company professionally in all client interactions.
Required Qualifications
- 5+ years of experience in a technical support, systems administration, or infrastructure role.
- 3+ years of Windows Server administration experience or relevant Microsoft professional certification.
- 3+ years of Linux server administration experience or relevant Linux certification.
- In-depth knowledge of Windows 10/11, Windows Server 2012-2022, Active Directory, Group Policy, DNS, DHCP, Azure, Microsoft 365, SharePoint, Office applications, Exchange, Intune, Defender, and Entra ID.
- 5+ years of experience with Active Directory administration and management.
- Strong working knowledge of cloud and virtualized environments.
- Solid understanding of networking fundamentals including TCP/IP, VLANs, routing, switching, firewalls, and wireless.
- Ability to script in Python, Bash, and PowerShell.
- Excellent written and verbal communication skills.
- Ability to work independently, manage competing priorities, and exercise sound technical judgment under pressure.
- Availability for after-hours and weekend escalation work rotation as required.
Preferred Qualifications
- Experience with virtualization platforms such as VMware, Hyper-V, or equivalent.
- Experience with VoIP and telephony systems configuration and support.
- Familiarity with RMM and PSA platforms such as NinjaOne, ConnectWise, or similar.
- Experience with endpoint security, MDM, and compliance tooling.
- Exposure to backup and disaster recovery platforms and BCP planning.
- Relevant industry certifications such as CompTIA Network+, Security+, Microsoft Azure, or equivalent.
Additional Requirements
- Must successfully pass a background screening.
- Strong teamwork, communication, and documentation skills.
- Compensation is based upon experience.
Benefits
- Paid time off and birthday time off
- Health insurance
- Vision insurance
- Dental insurance
- Life insurance
- Accidental death/disability insurance
- Health savings account
- Paid holidays
Work Location: Hybrid remote in Austin, TX 78701
Additional Information about the job:
Shift Days :Monday,Tuesday,Wednesday,Thursday,Friday
Schedule: Day Shift
