Top 1 Customer service manager ii Jobs in Austin, Tx

Account Supervisor, Airline Catering - 2 Positions Available
SkyChefs —Austin, TX
- $57,000 - $71,000 a year
- Multiple hires
- Bilingual
- Mid-level
- Windows
- Free parking
- Paid holidays
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Account Supervisor, Airline Catering - 2 Positions Available
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$57,000 - $71,000 a year
Quick Apply
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Account Supervisor, Airline Catering - 2 Positions Available

SkyChefs -
Austin, TX

Quick Apply

Job Details

Full-time
$57,000 - $71,000 a year

Benefits

Free parking
Paid holidays
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching

Qualifications

Customer communication
Managing clients in a customer support role

Full Job Description

Job Title: Account Supervisor, Airline Catering - 2 Positions Available
Job Location: Austin-USA-78719
Work Location Type: On-Site
Salary Range: $57,000.00 - 71,000.00

About us

Since 1942, SkyChefs has taken culinary excellence to new heights. As a trusted partner to the nation’s leading airlines and retailers, we proudly deliver millions of meals and exceptional service experiences every year across 43 sites throughout the United States. Built on a legacy of operational excellence, culinary expertise, and continuous innovation, we are committed to setting the industry standard in aviation culinary, airline services, last-mile logistics, and retail commerce. From the kitchen to the runway, our teams work together to deliver quality, reliability, and service at every altitude. Our people are the heart of everything we do. At SkyChefs, a career is more than a job – it’s an opportunity to grow, lead, and make an impact in a fast-paced, team-driven environment. Join America’s first, foremost, and finest and take your career to new heights.

Position Overview

The Account Supervisor is a central force connecting the kitchen/Customer Service Center (CSC) with our airline partners, driving smooth communication, flawless coordination, and exceptional service delivery. In this high-impact role, you’ll tackle performance challenges head‑on, respond quickly to customer needs, and champion collaboration across internal teams to keep operations running at peak efficiency.

As an Account Supervisor, you play a pivotal role in elevating service excellence, strengthening customer account relationships, and contributing directly to the ongoing success of our airline partnerships. In addition, the Account Supervisor leads a team of six warehouse employees, in collaboration with the Account Management team, to oversee daily execution, workflow efficiency, and adherence to operational standards.

Work location: onsite @ our Sky Chefs facility @ Austin-Bergstrom International Airport
Work schedule: Standard schedule Monday-Friday with flexibility to address urgent customer matters outside regular business hours as needed
We operate 24/7, 365
This is NOT a sales position. We are seeking candidates that have managed customer accounts from end-to-end including serving as the main point of contact, coordinating deliverables, and ensuring customer service excellence.

Compensation & Benefits

Competitive Base Salary + Annual Incentive Plan
Medical, Dental, Vision – starts Day 1
401(k) with Company Match
Paid Time Off, Sick Leave & Holidays
Tuition Reimbursement – support for professional development
Free Parking & Daily Meals

What You'll Do

Account & Customer Operations

Act as primary point of contact between kitchen/CSC, airline partners, and Key Account Manager
Maintain customer specifications, measurement systems, and service requirements across departments
Ensure accurate billing, provisioning, and management of customer‑specific inventory and par levels
Support on‑time flight departures in accordance with catering and airline guidelines
Coordinate airline CSC evaluations; distribute feedback and ensure timely responses
Track quality scores, flight attendant feedback, and delay data; maintain related databases
Support special customer projects and airline cycle changes
Assist Executive Chef with menu presentations and chef tables as needed

Compliance & Quality

Monitor compliance with customer specifications, safety requirements, and regulatory standards (FDA, HACCP, GQS)
Ensure adherence to airline safety expectations and internal operating procedures
Coordinate with Quality Management to address findings and corrective actions

Team Oversight & Development

Guide, coach, and develop employees in alignment with local leadership and customer account requirements
Reinforce company values, safety practices, and quality standards
Support company initiatives including Lean Manufacturing, Employee Safety, HACCP, and Global Quality Standards

Financial & Operational Management

Monitor inventory accuracy, equipment counts, and cost controls
Support budget planning and expense management; initiate corrective actions for variances

Scope & Impact

Direct oversight of frontline employees (including warehouse staff, where applicable)
Operational impact on airline customer satisfaction, service reliability, and regulatory compliance
High cross‑functional interaction with Operations, Quality, Culinary, and Account Management

What We Look for in a Candidate

Bachelor’s degree in Business Administration, Hospitality, Operations Management, or a related field; equivalent professional experience may be considered in lieu of a degree.
3+ years of customer service experience, with a strong preference for direct account management responsibilities.
Demonstrated ability to manage client relationships, address service issues, and act as the main point of contact to ensure customer satisfaction and retention.
Language skills: Bilingual is preferred to support effective communication with the team but not required
Experience in large-scale, diverse, operations-focused environments preferred.
Demonstrated ability to influence and drive outcomes without direct authority.
Strong presentation, communication, training, and interpersonal skills.
Demonstrated knowledge of product and labor cost drivers, with a track record of analyzing and managing cost variances.
Proficient in Microsoft Office Suite and other Windows-based applications.

SkyChefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.

Quick Apply

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