Top 20 Helpdesk manager Jobs in Austin, Tx

Support Team (Helpdesk) Lead
SquareDomain —Austin, TX
- Full-time
- 5 years
- Mid-level
- Windows
Quick Apply
information technology SS III
Health & Human Services Comm —Austin, TX
- $3,793.41 - $5,921.25 a month
- Weekends as needed
- Microsoft Outlook
- Research
- Mid-level
- Health insurance
- Opportunities for advancement
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3d
IT Service Delivery & Support Manager
Health & Human Services Comm —Austin, TX
- $5,098.66 - $6,701.75 a month
- Online Application
- Computer Science
- Salesforce
- Office
- Health insurance
- Opportunities for advancement
Quick Apply
Site IT Lead & Systems Administrator
Vibotek LLC —Austin, TX
- Contract
- Google Workspace
- 5 years
- Office
Quick Apply
IT Infrastructure Manager
Saronic Technologies —Austin, TX
- Full-time
- Computer Science
- System design
- Office
- Paid parental leave
- Paid holidays
Quick Apply
IT Service Delivery Manager
Computer Aid, Inc. —Austin, TX
- $115,000 - $125,000 a year
- Full-time
- Hybrid work
- 5 years
- Office
- Supervising experience
- Health insurance
- Dental insurance
IT Manager, User Support Services, College of Natural Sciences
University of Texas at Austin —Austin, TX
- From $90,000 a year
- Full-time
- Computer Science
- Mid-level
- Office
- Retirement plan
IT Manager
GreenRoad —Cedar Park, TX
- Azure
- English
- Mid-level
CRSP Support Technician
University of Texas at Austin —Austin, TX
- From $70,000 a year
- Weekends as needed
- Computer science
- Azure
- Computer Science
- Paid holidays
- Disability insurance
IT Incident Mgmt Lead
K&L Gates —Austin, TX
- $128,000 - $199,000 a year
- Full-time
- Remote
- Background check
- Addiction Medicine
- 5 years
- Profit sharing
- Wellness program
IT Manager
SUMMIT HOTEL PROPERTIES INC —Austin, TX
- Computer science
- Microsoft Outlook
- Computer Science
Quick Apply
Help Desk Technician
Purple Communications Inc —Austin, TX
- Full-time
- 5 years
- Mid-level
- Office
Quick Apply
Lead, IT Change Management
K&L Gates —Austin, TX
- $97,300 - $146,000 a year
- Full-time
- Remote
- Background check
- Addiction Medicine
- 5 years
- Profit sharing
- Wellness program
IT Manager
Striveworks —Austin, TX
- $165,000 - $185,000 a year
- Hybrid work
- DevOps
- Office
- Windows
- Paid parental leave
- Health savings account
Software Support Engineer
GLG —Austin, TX
- $80,500 - $96,500 a year
- Computer Science
- Engineering
- Mid-level
Quick Apply
Senior Manager of IT Infrastructure
SECURITY INDUSTRY SPECIALISTS INC —Austin, TX
- $150,000 a year
- Full-time
- Google Workspace
- Computer Science
- Customer service
- Dental insurance
- 401(k)
Quick Apply
IT Manager- Global Agility Solutions
Global Agility Solutions, LLC —Austin, TX
- Full-time
- Azure
- HIPAA
- Mid-level
- Health insurance
Quick Apply
Level 3 Systems Analyst for MSP
Trinsic Technologies —Austin, TX
- Weekends as needed
- Hybrid work
- Background check
- System design
- Research
- Health savings account
- Paid holidays
Quick Apply
Lead MDM Engineer
SolarWinds —Austin, TX
- 5 years
- Continuous improvement
- Senior level
Quick Apply

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helpdesk manager jobs near austin, tx

Support Team (Helpdesk) Lead

SquareDomain
Austin, TX

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Job Details

Full-time

Qualifications

Implementing network security protocols
Employee relationship building
Server backup and recovery
Network infrastructure
SQL
Disaster recovery implementation
Computer hardware
Desktop (troubleshooting support)
Desktop applications
Server virtualization
Networking equipment (troubleshooting support)
Data backup
Telephone systems
Telecommunications data network configuration

Full Job Description

Company Description

At SQUAREdomain, our mission's to help our clients achieve & maintain their competitive business advantage by finding, attracting & nurturing the very best consultants for their leadership teams.

We're dedicated to help ideal candidates achieve their objectives & make it our business to connect them to right assignments, provide valuable feedback during interview process & ensure that their personal brand's protected!

Job Description

We have partnered with a premiere provider of technology services and support that is looking for a full-time role of Support Team (Helpdesk) Lead.

Key Accountabilities:

The Support Team Lead is responsible for supporting and empowering a team of Support Technicians to provide excellent customer service by troubleshooting and resolving customer issues to 300+ clients. In this role, you are accountable for
supervising your team and ensuring quality customer service and accurate ticket resolution that drives customer retention.

You will be empowered to leverage platform and dashboards to manage ticket assignment and resolution metrics and will perform ticket audits to ensure efficient and effective customer resolution in addition to identifying and delivering team member development and training. You will also serve as a key conduit for customer
feedback to the Support Manager in order to enhance products and services.

Essential Knowledge, Skills, and Competencies:

To successfully perform in this role, an individual must consistently demonstrate the following abilities and be willing to jump in to resolve tickets when customer demand is high.

Responsibilities:

Oversee help desk support for approximately 80 clients, supervising a team responsible for resolving up to 80 tickets a day through effective ticket assignment, delegation and appropriate escalation.
Demonstrate a consistent commitment to customer service through effective ticket resolution, proactively anticipating customer needs, and working with internal teams to ensure complex and/or escalated issues are resolved.
Proactively seek out customer feedback and insights, providing recommendations to the Support Manager and leadership to strengthen the organization’s product and service offerings.
Embody the brand by building productive relationships built on trust, patience and results with internal staff, customers and vendor partners.
Seek to overcome challenges and accept failure as an opportunity for improvement.

Support Team Leadership:

Set clear team schedule, goals and expectations.
Delegate tasks and set deadlines.
Manage team performance and report on metrics.
Perform regular ticket audits to recognize success and identify opportunities for improvement.
Participate in the interview process to vet qualified team members.
Listen to team members’ feedback and resolve issues or conflicts in a timely manner.

Talent Development:

Appropriately load balance by assigning tickets to the appropriate talent, ensuring timely completion and opportunities to learn and grow.
Identify team member development needs and coach accordingly.
Collaborate with Support Manager to develop and deploy training.
Provide new hire training and participate in 60 & 90 Day Introductory Evaluations.
Recognize high performance and reward accomplishments.

Qualifications

Technical Prowess:

In order to effectively lead and coach your Support Team, the following technical skills and experiences are required.

You will be expected to diagnose and resolve technical issues across a variety of hardware, software, and networking topics including but not limited to:

 Remote desktop support
 Windows Server (all versions)
 Various server environments
 Microsoft SQL
 Enterprise level network architecture
 Complex LAN/WAN environments
 Disaster recovery solutions
 Backup solutions and applications (Appassure, Veeam, etc.)
 Load balancing technologies
 VPN technologies
 Network security (Cisco, SonicWall, PFSense, etc.)
 Virtualization technologies (VMWare, Hyper-V, etc.)
 Microsoft Exchange / Hosted Exchange
 Various operating systems (Linux, MacOS, Windows)
 Encryption technologies (Bitlocker, Symantec, etc.)
 Active Directory
 Network protocols (TCP/IP, LDAP, Domain, DHCP, DNS, etc.)
 Desktop applications
 Networking and configurations (Switching, routing, firewalls)
 Web technologies (XML, HTML, CSS)
 VoIP phone systems

Experience & Education:

 Preferred certifications include CompTIA A+, Network+, CCNA but are not required
 5 years experience in a technical support, helpdesk, network support position
 Management experience highly desired
 Degree valued but not required

Other Expectations:

 A general understanding of our industry is expected; familiarity with IT management consulting services is helpful.
 Adherence to all job-related practices, policies, and procedures.
 Previous work experience and education that align with the requirements of the job as outlined above.
 Reliable transportation and current auto insurance to travel 5% for onsite customer support.
 Constant, quick, and accurate use of a personal computer, automation systems, and office equipment.

Additional Information

Behavioral Traits for Success:

Collaborative approach.
High standard of quality for work performed.
Tenacity, adaptability, and stress tolerance.
Natural tendency to take proactive steps to achieve objectives.
Emotional Intelligence

To schedule IMMEDIATE interview for this role, and other related roles, please send across your updated resume to deepa [at] squaredomain [dot] com, and we shall revert immediately.

Quick Apply

Refine Your Search

helpdesk manager jobs in austin, tx

Support Team (Helpdesk) Lead

information technology SS III

IT Service Delivery & Support Manager

Site IT Lead & Systems Administrator

IT Infrastructure Manager

IT Service Delivery Manager

IT Manager, User Support Services, College of Natural Sciences

IT Manager

CRSP Support Technician

IT Incident Mgmt Lead

IT Manager

Help Desk Technician

Lead, IT Change Management

IT Manager

Software Support Engineer

Senior Manager of IT Infrastructure

IT Manager- Global Agility Solutions

Level 3 Systems Analyst for MSP

Lead MDM Engineer

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