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About the job you are considering
We are seeking an experienced Senior Program Manager with deep expertise in the Quick Service Restaurant (QSR) industry. This role is responsible for driving multi‑workstream initiatives that improve operational efficiency, enhance customer experience, optimize technology investments, and strengthen the performance of QSR business operations. The ideal candidate brings strong program leadership, cross‑functional collaboration skills, and hands‑on understanding of fast‑paced, high‑volume restaurant environments where speed, consistency, and scalability are essential.
Program Managers ensure projects and activities are executed smoothly, meeting objectives and resource constraints. Their duties include planning, risk management, stakeholder communication, and integrating digital and physical commerce for consistent customer experiences and growth. Expertise in digital (e-commerce, mobile, marketplaces) and physical (POS, in-store) commerce into a seamless customer journey. Ensures that buying, returns, loyalty, and promotions are consistent across channels to drive both growth and experience.
Your Role
Experienced program leader responsible for managing large, complex engagements and translating business requirements into plans that drive measurable results. Skilled in leading cross‑functional teams through full project lifecycles—from proposal and planning through execution and delivery.
Strong QSR expertise across franchise and multi‑unit operations, site development, real estate strategy, and scalable operational standards. Adept in labor planning, cost controls, margin management, and ROI modeling. Proven ability to drive throughput, consistency, and guest satisfaction while partnering effectively with franchisees and operations teams.
Leads QSR transformation initiatives including digital ordering, automation, kitchen technology, loyalty programs, and mobile channels. Drives operational excellence through optimized workflows, menu simplification, and modernized store design. Oversees implementation of POS/KMS upgrades, analytics tools, and predictive labor and inventory solutions.
Experienced in piloting operational tests, menu optimization, SKU analysis, and pricing strategies. Enables scalable growth through site strategy, operational audits, and new unit development. Uses guest insights, operational analytics, and financial modeling to guide experience enhancements, protect margins, and support investment decisions.
Your skills and experience
12+ years of program /project management experience, specifically with extensive experience in QSR industry experience or multi‑unit restaurant operations oversight.
Strong understanding of QSR fundamentals, including standardized menus, speed‑focused execution, minimal table service, and high‑volume production environments.
Demonstrated success leading cross‑functional initiatives involving technology, operations, customer experience, and franchise organizations.
Experience Leading modernization initiatives including ordering systems, loyalty programs, mobile channels, and self‑service experiences.
Expertise in data‑driven program management, including metrics development, reporting structures, and performance analysis.
Strong communication, stakeholder management, and change‑leadership skills, particularly within complex operational environments.
Experience working with digital ordering platforms, POS systems, loyalty programs, or restaurant automation strongly preferred.
Strong program leadership, cross‑functional collaboration skills, and hands‑on understanding of fast‑paced, high‑volume restaurant environments where speed, consistency, and scalability are essential.
The base compensation range for this role in the posted location is: $ 98,497- $230,000
Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.
The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.
These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.
It is not typical for candidates to be hired at or near the top of the posted compensation range.
In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.
Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:
- Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
- Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
- Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
- Life and disability insurance
- Employee assistance programs
- Other benefits as provided by local policy and eligibility
Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.
Disclaimers
Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Click the following link for more information on your rights as an Applicant in the United States. http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
