Top 2 resident engineer Jobs in austin, tx

Customer Resident Engineer
CyberStream Networks —Austin, TX
- Full-time
- System design
- Research
- Mid-level
Resident Engineer
Arista Networks —Austin, TX
- Full-time
- 7 years
- Bachelor of Science
- Mid-level
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Customer Resident Engineer

CyberStream Networks
Austin, TX

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Job Details

Full-time

Qualifications

VPN management

Full Job Description

Customer Resident Engineer

Job Position Summary Description:

Serves as on-site company liaison with customer on administrative and technical matters for assigned projects/products/solutions. Has responsibility for operational quality of system equipment. Provides highly visible customer support through the performance of on-site installation (Major Move, Add, Change, or Delete), as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Interprets customers' needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers. This job may include any aspect of field support, and is not limited to system hardware and software, PC's, and IP telephony/networking/ wireless networking.

Key Responsibilities / Functions:

Maintaining, installing, training, consulting, support, and documentation, of the equipment installed at the customer sites. Work closely with end-users in ensuring the overall satisfaction of the customer installation.
Provide assistance as needed in the design and deployment of the Alcatel-Lucent IP equipment. End-to-end Product and performance evaluation. Open Cases within the case tracking database, detailing Customer's issues/questions and your associated response and actions.
Resolve Customer product issues through research using appropriate user guides, manuals, product release notes,troubleshooting guide, and other Technical Support Engineers.
Visit Customer site when product issue can no longer be effectively diagnosed remotely. Site visit could include capturing more information such as; statistics, traces, dump files, configuration files, hardware revisions, and software revisions.
Responsible for fully understanding the configuration capabilities of the product, generating workarounds to satisfy customer requests, identifying and isolating the occurrence of product anomalies for correction by R&D.
Interfaces with customers/managers in the presentation, interpretation and resolution of technical matters; will be involved in the resolution of highly complex technical problems during various phases of a project (staging, pre-cutover, implementation, cut-over).
Obtaining and Maintaining Product Knowledge and Expertise. To follow all escalations from inception to closure this may involve interfacing with Level III Technical Support, R&D, and/or Pre-Sales.
Provide Sales with any new selling opportunities at customer location. Work independent with minimal supervision.
Experience Skills:
- Strong leadership and mentoring skills.
- Team player with excellent written and verbal communications skills.
- The ability to work with little supervisions and make good business decisions.
Technical Skills:
- Strong IP protocol skills (OSPF, MPLS, LDP, BGP)
- IP services skills required (L2 VPN such as Epipe / VPLS, L3 VPN)
- Experience with the ALU 7750 SR product line and services architecture
- Experience in configuration, monitoring and troubleshooting of IP networks
- Knowledge or experience with the ALU 7950 XRS an asset
- Knowledge of 5620 SAM or NMS products an asset

Employment Policy

CyberStream Networks is an Equal Opportunity / Affirmative Action employer including women, minorities, veterans, and individuals with disabilities.

Job Category:

Other Customer Services

Primary Location:

Americas - United States

Schedule:

Full-time

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