Top 1 Senior flash designer/developer Jobs in Austin, Tx

UX Designer, Planning Tools, Amazon Customer Service
Amazon.com Services LLC —Austin, TX
- Full-time
- Mid-level
- Office
- 3 years
2d

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UX Designer, Planning Tools, Amazon Customer Service

Amazon.com Services LLC -
Austin, TX

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Job Details

Full-time
2 days ago

Qualifications

Creating UX mockups
Bachelor's degree
Professional art or design
Prototypes

Full Job Description

DESCRIPTION

Amazon's mission is to be earth's most customer-centric company. One of the ways we are doing this is by transforming how we deliver support to customers - evolving from manual, reactive operations to an intelligent, AI-native service experience. Amazon Customer Service User Experience Studio is seeking a UX Designer to improve the operational tools that anticipates customer needs and continuously enable associates to solve real-world challenges before they even reach customers.

Our studio is made up of a team of smart, passionate designers, user researchers, UX writers, UX program managers, product managers, and developers to drive a design process that always works backward from the customer.

You'll do great in this role if you are:

Passionate about creating elegant, simple to understand designs
Able to balancing customer experience, business goals, and technical constraints
Excited to dig into challenging problems and ask a lot of questions to get to the root of the problem
Have advanced knowledge of emerging AI/ML applications in user experience

Key job responsibilities

Build end-to-end designs for a brand new customer service tools, from concept to launch
Partner with product, engineering, and research teams to deliver impactful solutions
Participate in design reviews and workshops to align stakeholders on UX direction and delivery
Create user interfaces that reveal meaningful patterns to users
Experiment with innovative tools and UX best practices

A day in the life
You'll partner closely with product managers, engineers, UX researchers, and operations leaders to deliver cohesive solutions and scalable mechanisms that increase collaboration between partners. You will present and defend design decisions to senior designers and project leadership, ensuring prioritized outcomes through design excellence.

About the team
The team you will be working with is very supportive and understands that growing as a studio means growing as individuals. There are ample opportunities to learn new skills and expand your scope. The team works well together and makes time for relationship building - a good sense of humor is always appreciated.

BASIC QUALIFICATIONS

3+ years of design experience
Have an available online portfolio
Bachelor's degree in graphic design, interactive design, or equivalent
Experience designing and prototyping with tools such as Figma, Adobe Creative Cloud, or similar
Experience in delivering design solutions as a UX designer or interaction designer

PREFERRED QUALIFICATIONS

Experience working in a collaborative team and working directly with developers for implementation of designs
Experience acquiring user data (e.g., conducting usability studies, performing user research) and creating personas and journey maps
Experience in visual design expertise demonstrated through mockups and style guides
Experience prototyping (HTML, XHTML, JavaScript, CSS, Flash or Flash Catalyst, or Axure)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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UX Designer, Planning Tools, Amazon Customer Service

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