Top 19 Virtual tech support Jobs in Austin, Tx

Support Consultant
Togetherwork —Austin, TX
- $55,000 - $60,000 a year
- Remote
- Mid-level
- 3 years
- Analysis skills
- Paid parental leave
- AD&D insurance
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5d
Support Analyst
Abrigo —Austin, TX
- Full-time
- Remote
- Mid-level
- Finance
- Bachelor's degree
- Health savings account
- Health insurance
11d
Training & Support Consultant
Storable —Austin, TX
- $45,000 - $60,000 a year
- 8 hour shift
- Remote
- Mid-level
- Continuous improvement
- Mentoring
- Paid parental leave
- Health savings account
Quick Apply
10d
Technical Support Specialist
SimpliGov LLC —Austin, TX
- From $85,000 a year
- Full-time
- Remote
- Azure
- Computer Science
- Research
- Paid holidays
- Disability insurance
Quick Apply
13d
SkillBridge Training Program - Tier 1 Support Specialist
Hypori —Austin, TX
- Full-time
- Remote
- AWS
- Entry level
- Commercial
- Health insurance
- Dental insurance
Quick Apply
Senior Customer Support Specialist
Fyxer —Austin, TX
- $75,000 - $85,000 a year
- Full-time
- Remote
- Continuous improvement
- Senior level
- Communication skills
Quick Apply
13d
Software Support Specialist
Storable —Austin, TX
- $40,000 - $45,000 a year
- 8 hour shift
- Remote
- Computer Science
- Mid-level
- Windows
- Paid parental leave
- Health savings account
Quick Apply
3d
Technical Support Specialist - Remote
Steer —Austin, TX
- $60,000 a year
- Remote
- Mid-level
- 2 years
- Communication skills
- Health savings account
- Health insurance
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3d
Tech Support Engineer IV (Remote)
Brain Corp —Austin, TX
- $44.19 - $57.19 an hour
- Remote
- Computer science
- 6 years
- Computer Science
- Health savings account
- Paid holidays
Quick Apply
Technical Support Specialist
INNERGY —Austin, TX
- Full-time
- Remote
- English
- Mid-level
- Analysis skills
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Customer Solutions Engineer
Fivetran —Austin, TX
- $80,489.00 - $96,590.50 a year
- Full-time
- Remote
- Mid-level
- APIs
- Communication skills
- Health insurance
- Paid time off
Quick Apply
13d
Senior Technical Support Engineer
LangChain —Austin, TX
- $130,000 - $195,000 a year
- Full-time
- Remote
- Continuous improvement
- Mentoring
- APIs
- Health insurance
- Dental insurance
Sales Engineer / Technical Support Representative / Product Consultant - SaaS Pre-Sales Technical Demos (Austin, TX)
Jolly Technologies —Austin, TX
- $60,000 - $150,000 a year
- Full-time
- Remote
- Mid-level
- Windows
- In-person
Sales Enablement Architect, AI
Palo Alto Networks —Austin, TX
- $147,000 - $237,500 a year
- Remote
- Azure
- Military
- AWS
Implementation Engineer
EngFlow —Austin, TX
- $120,000 - $180,000 a year
- Full-time
- Remote
- Azure
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
A - 6/13 - 765748 - Sr IT Security Specialists w/ Healthcare Exp - Remote & Raleigh, NC
FHR —Austin, TX
- On call
- Remote
- 7 years
- Computer Science
- HIPAA
Quick Apply
HV Training and Technical Support Specialist (Remote)
SOLV Energy, LLC —Austin, TX
- $113,100 - $141,375 a year
- Weekends as needed
- Remote
- English
- High school diploma or GED
- Driver's License
- Paid holidays
- Disability insurance
Quick Apply

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Support Consultant

Togetherwork -
Austin, TX

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Job Details

$55,000 - $60,000 a year
5 days ago

Benefits

Paid parental leave
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Parental leave
Vision insurance

Qualifications

Customer communication

Full Job Description

Support Consultant

Location: Remote (US- Eastern/Central preferred)

What You'll Do:

Provide technical support and troubleshooting for Togetherwork's platform for Microsoft Dynamics 365-based software and related applications.

Serve as the primary point of contact for customer support requests.

Communicate and collaborate effectively with clients and internal teams to identify, analyze and resolve issues.

Deliver excellent customer service while documenting issues and resolutions.

Responsibilities for this role include:

Troubleshooting customer issues related to Dynamics 365 and integrated partner applications.

Responding to support tickets and emails in a timely manner.

Diagnosing software defects and configuration issues.

Creating detailed documentation and escalating complex issues when necessary.

Collaborate with internal and external

Assisting customers with system configuration and best practices.

Lead calls with customers to review and document issues.

What You'll Bring:

1+ years of experience supporting SaaS applications, Microsoft Dynamics 365 or Sales Force experience (preferred).

3+ years of experience in a technical support role.

Experience using AI tools in a service delivery highly preferred.

Strong problem solving, troubleshooting, and analytical skills.

Excellent written and verbal communication skills.

Ability to manage multiple customer issues simultaneously.

Customer-focused mindset.
Zendesk preferred

The Company offers a comprehensive employee benefits program, including:

Medical, dental, and vision insurance options
100% Employer paid short/long term disability
100% employer-paid Basic Life and AD&D insurance
401(k) retirement plan with a 100% company match up to 4%
Flexible paid personal/vacation time built on mutual trust and accountability
10 sick days annually
10 company paid holidays
12 weeks paid parental leave

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

$55,000- $60,000

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Interview Process & Expectations
Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual's judgment, problem-solving approach, and communication.

CCPA Disclosure Notice: Click Here

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Refine Your Search

virtual tech support jobs in austin, tx

Support Consultant

Support Analyst

Training & Support Consultant

Technical Support Specialist

SkillBridge Training Program - Tier 1 Support Specialist

Senior Customer Support Specialist

Software Support Specialist

Technical Support Specialist - Remote

Tech Support Engineer IV (Remote)

Technical Support Specialist

Customer Solutions Engineer

Senior Technical Support Engineer

Sales Engineer / Technical Support Representative / Product Consultant - SaaS Pre-Sales Technical Demos (Austin, TX)

Sales Enablement Architect, AI

Implementation Engineer

A - 6/13 - 765748 - Sr IT Security Specialists w/ Healthcare Exp - Remote & Raleigh, NC

HV Training and Technical Support Specialist (Remote)

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