Top 6 Assistant operations manager Jobs in Austin Tx

Assistant Operations Manager
Keolis Transit Services, LLC —Austin, TX
- CDL B
- Background check
- Writing skills
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Assistant Operations Manager (AUS)
CLEAR —Austin, TX
- $28.50 an hour
- Weekends as needed
- Background check
- Hospitality
- Ability to walk for extended periods
Assistant Operations Manager (AOM)
Training Wheels ABA —Austin, TX
- $45,000 - $55,000 a year
- Full-time
- Google Workspace
- Clinic experience
- 3 years
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9d
Assistant Manager, Product Operations
Gap —Round Rock, TX
- Weekends as needed
- Customer service
- Merchandising
- Mid-level
- Store discount
- Employee stock purchase plan
COTALAND Assistant Operations Manager
CIRCUIT OF THE AMERICAS LLC —Del Valle, TX
- Weekends as needed
- 18 years or older
- Spanish
- CPR Certification
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Assistant Manager, Park Retail Operations
CIRCUIT OF THE AMERICAS LLC —Del Valle, TX
- Weekends as needed
- Ability to walk for extended periods
- Merchandising
- Mid-level
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Assistant Operations Manager

Keolis Transit Services, LLC -
Austin, TX

Quick Apply

Job Details

Qualifications

CDL B
Customer communication
Managing public transportation fleets
Passenger Endorsement
Business operations
General management

Full Job Description

Knowledge and Experience:

Bachelor’s Degree or equivalent training and experience

Minimum two (2) years’ management experience in a fixed route system with over 300 vehicles is required.

Progressive transit experience in Operations Management for a large fixed-route operation
Willingness to work flexible hours to meet the needs of the business in a 24/7 environment

Management of frontline employees with accountability for safety and performance
Theories, principles, and practices of transit operations
Must currently hold or obtain a Class B Commercial Driver’s License with P endorsement

Skills:

Superior interpersonal and communication skills; ability to lead and gain buy-in from direct reports
Superior written and organizational skills
Proficient in Microsoft Office Suite

Work well as part of a team
Possess excellent communication and interpersonal skills
Fluent in English with excellent written and verbal communication skills
Customer-focused with the ability to inspire your team with commitment and enthusiasm
Exercise good judgment and creativity in decision-making
Interact professionally with all levels of KTA employees, client representatives, and community members

Key Accountabilities:

Responsibilities

Ensure all safety procedures and policies are being followed
Coordinate all special events and extra service needs with the supervisors
Oversees daily operations to ensure operational departments are proactively monitoring and providing solutions as needed for headways, on time performance and missed service
Respond to accidents, incidents and potential disruptions to service
Implement all service changes with the Operations Manager and supervisors
Assist the Operations Manager in implementing strategies to enhance on time performance
Assist the Operations Manager in implementing new service enhancements
Actively manages the performance, scheduling and duties of the operations team
Handle complaints concerning supervisors and document appropriate disciplinary procedures
Establish good working relations with support departments, Union officials, RTC employees, customers and the community
Handle and do not disclose confidential and sensitive employee matters
Establish a professional relationship with operators and supervisors
Conducts operational training of newly assigned supervisors
Investigate and handle operator and supervisor counseling, discipline administration and employment separation
Attend unemployment hearings
Updates all reports as assigned
Performs all other duties as assigned

Safety

Accountable for driver group safety performance
Ensure all relevant statutory and regulatory safety policies are applied and adhered to
Ensure safety governance is in place in the group, continuously bringing safety performance and adherence to processes to the forefront
Create and maintain a just culture where all employees are treated fairly and justly and understand their contribution to the organization’s safety culture
Contribute to the safety culture through displaying exemplary safety-oriented behaviors
Improve safety by identifying and acting upon opportunities for individual driver retraining

Operational Performance

Manages absenteeism in the group and takes action to address unplanned absenteeism issues
Review event video as part of investigation of incidents and performance issues
Conduct field supervision of the driver group members to assess performance and competence
Conduct annual performance evaluations
Prepare and deliver regular driver scorecard results

Customer Satisfaction

Accountable for the driver group’s contribution to the overall customer experience
Lead a customer-oriented culture where all drivers ‘think like a passenger’
Assist in the investigation of and response to customer comments

Employee Engagement

Build a positive relationship with each driver in the group and lead an engaging culture where each individual is able to work to their full potential in the aligned delivery of the business objectives
Lead the driver group and create a positive, collaborative, team-oriented environment in which they can work effectively
Regularly provide one-on-one coaching to improve safety, performance, engagement, and customer satisfaction
Provides regular driver recognition and feedback
Work with applicable KTA resources to recruit, interview, onboard, train, and retain qualified drivers to deliver service in accordance with the contract and location business plan
Foster the Union relationship:
Understand and monitor compliance to the ratified CBA
Manage union relationships to be productive and enable win-win outcomes
Handles union grievance responses
Address driver performance issues, providing coaching and/or disciplinary action when appropriate
Ensure communication of all relevant KTA instruction and directives to drivers
Act as liaison between drivers and other departments to foster communication and quick resolution to driver concerns and issues
Drive improvement in the employee experience through improvements in employee related KPIs including driver turnover, unplanned absenteeism, driver headcount

Economic Performance

Be aware of the business plan and current financial performance of the location
Manage planned and unplanned absenteeism to keep related expenses at or below budgeted levels
Manage recruiting and training expenses by limiting driver turnover
Strive to contribute to the overall improvement of the location’s financial performance in a sustainable manner

Additional Statements:

Drug and alcohol screening: Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. Must pass a physical examination.
Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the most successful transportation company in the world.
Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate.
EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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assistant operations manager jobs in austin tx

Assistant Operations Manager

Assistant Operations Manager (AUS)

Assistant Operations Manager (AOM)

Assistant Manager, Product Operations

COTALAND Assistant Operations Manager

Assistant Manager, Park Retail Operations

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