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Collections Representative III

GREATER TEXAS FEDERAL CREDIT UNION -
Austin, TX

Quick Apply

Job Details

Full-time

Benefits

AD&D insurance
Paid holidays
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Vision insurance
401(k) matching
Opportunities for advancement

Qualifications

Customer communication
Financial services customer support
Team leadership
Coaching
High school diploma or GED
Team development
Professional development support
Team training
Mentoring
Debt recovery
Cross-functional collaboration
Loan loss mitigation
Debt collection negotiation
Bankruptcy law compliance support experience
Collections account management
Cross-functional communication
Bankruptcy

Full Job Description

We’ve been serving Texans for over 70 years, and our mission is bigger than banking. At Greater Texas | Aggieland Credit Union, we believe in building connections that last — with our members, our community, and our team.

Here, you’ll find more than a job. You’ll find a place where:

Relationships matter. We get to know our members and walk with them through life’s milestones.
Community comes first. Giving back and making a difference is part of our DNA.
Every role has purpose. Your work makes an impact far beyond the day-to-day.

If you have a passion for people and want to be part of something meaningful, you’ll feel right at home with us.

What's in it for you?!

Growth & Development:
- Ongoing training and coaching to expand your skill set and career potential.
- Exposure to cross-functional projects and strategic initiatives that shape the future of our organization.
- Opportunities for leadership development and internal career advancement.
Dynamic & Impactful Work Environment:
- A collaborative workplace where your ideas and expertise help drive innovation and efficiency.
- Be part of a growing organization that values continuous improvement and fresh perspectives.
- Engage in meaningful work that directly supports our mission and enhances the member experience.
Full Benefits Package - Enjoy competitive benefits that include:
- Choices of Medical, Dental, Vision, Life and AD&D Insurance.
- Optional Critical Illness, Accident, and Hospital Indemnity Benefits.
- 16 hours of paid volunteer time annually to give back to your community.
- Monthly accruals of vacation and sick time, plus several paid holidays.
- 401k plan with up to 7% employer match to help you secure your future.?
- Tuition reimbursement for continued education and personal growth.
- Access to our HQ fitness center and studio.
Supportive & Engaging Workplace Culture:
- A team-oriented environment where collaboration and innovation thrive.
- Recognition programs that celebrate achievements and contributions.
- Regular team-building activities, fun office events, and frequent potlucks.

The Basics of a Collections Representative III:

Full-Time, Non-Exempt
Schedule: Monday - Friday from 8:00 am to 5:00 pm
Hybrid Position - After the initial training period, a hybrid work model will become an option. You will be requested to work 4 days on-site and 1 day remote. Allowing for a blend of remote and onsite work based on performance and departmental needs.
Location: Headquarters - Austin, TX

About the Role

Do you enjoy solving complex problems while helping people get back on track financially? Are you someone who thrives in a fast-paced environment where every conversation makes a difference?

As our Collections Representative III, you'll play a key role in protecting the credit union while delivering compassionate, solution-focused service to our members. You'll manage complex delinquent accounts, negotiate repayment solutions, support repossessions and bankruptcy processes, mentor teammates, and serve as a trusted resource for the Collections team.

What We’re Looking For

We're looking for an experienced collections professional who combines strong negotiation skills with empathy and professionalism. You'll be someone who can confidently navigate challenging situations, think critically, and build positive relationships while balancing member service with sound financial stewardship.

If you're a collaborative team player who enjoys mentoring others, identifying process improvements, and making an impact, we'd love to hear from you.

What’s In It For You

Hybrid work flexibility after training
Opportunity to mentor and support team development
Career growth within a stable financial institution
Collaborative and supportive team environment
Meaningful work helping members achieve financial success
Competitive pay and comprehensive benefits

Key Responsibilities

Manage early- and late-stage delinquent loan, credit card, and share accounts
Negotiate repayment arrangements and recommend appropriate recovery solutions
Handle complex accounts involving bankruptcies, repossessions, skip tracing, and legal referrals
Process insurance and skip claims while maintaining accurate documentation
Serve as a subject matter expert and mentor junior Collections Representatives
Analyze collection trends and prepare operational reports
Partner with internal departments and third-party vendors to improve collection strategies
Ensure compliance with all applicable credit union policies and regulatory requirements

Other Duties

Support ongoing process improvements to increase efficiency
Complete required compliance and professional development training
Maintain compliance with BSA/AML and Fair Debt Collection Practices requirements
Perform additional duties to support the Collections team as business needs evolve

Must Haves as a Collections Representative III

3+ years of consumer collections experience
Experience handling repossessions, bankruptcies, and advanced loss mitigation
Strong communication, negotiation, and customer service skills
Excellent problem-solving and attention to detail
Ability to mentor teammates and collaborate across departments
High school diploma or equivalent

Nice to Haves as a Collections Representative III

Bilingual (Spanish)
Experience working in a credit union or financial institution
Knowledge of Fair Debt Collection Practices (FDCPA), BSA/AML, and consumer lending regulations
Experience preparing collection reports and identifying process improvements

Due to the high volume of applications, we are unable to accept calls or status inquiries. All candidates will be notified of their status as applications are reviewed for further consideration. We truly appreciate the time you took to apply and are excited that you are considering a career with us.

Quick Apply

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