An Amazing Career Opportunity for an Inside Sales & Customer Support Representative!!
Location: Austin, TX
Job ID: 47944
The Inside Sales & Customer Support Representative plays a critical role in ensuring a seamless customer experience by managing order-related processes, addressing multiple customer inquiries, and supporting sales activities for the HID Textile Hospitality business.The HID Textile Hospitality business solution maintains an accurate, real-time inventory of uniforms and linen items that ensures 100% control of assets to eliminate non-theft-related losses. This position requires strong organizational skills, attention to detail, and the ability to communicate effectively with both customers and internal teams.
Who are we?
HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.
We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo
Identification Technologies (IDT):
IDT is creating trusted identities for IoT applications through Smart Components and Enabling Services.
HID’s Identification Technologies powers the trusted identities of the world’s people, places and things through smart components and cloud services. We make it possible for people and organizations to transact safely, work productively, and travel freely. Our contactless identification and sensing (RFID, NFC, and BLE) components and solution enabling technologies address the dynamic requirements across multiple industries to wirelessly connect, identify, collect and manage data quickly and accurately across virtually any IoT application.
As our Inside Sales & Customer Support Representative, you’ll support HID’s success by:
- Managing Sales Lead intake from lead to close, including prequalifying incoming leads and conducting follow-up outreach via phone and email.
- Preparing and delivering accurate quotes, proforma invoices, and supporting documentation in a timely manner.
- Processing customer orders, validating purchase orders, and ensuring compliance with company policies.
- Coordinating with internal teams to ensure timely and accurate order fulfillment.
- Serving as a primary point of contact for customer inquiries regarding products, orders, and services, responding promptly and professionally.
- Collaborating with internal departments to resolve issues and provide necessary information.
- Managing shipping logistics, including scheduling, tracking, and ensuring timely delivery.
- Handling casino/reservations registrations, ensuring accuracy and customer satisfaction.
- Responding to customer requests related to documentation and general business information (e.g., W9s, banking details, equipment specifications).
- Supporting special projects as required to support the organization.
Your Experience and Background include:
- Associate or bachelor’s degree preferred.
- 3+ years of experience in customer service, order management, or sales support
- Strong communication and interpersonal skills
- Proficiency in MS Office and ERP systems (e.g., Oracle, Quickbooks, SAP)
- CRM Experience (e.g., SFDC, MS Dynamics 360)
- Ability to multitask and work in a fast-paced environment
- Bilingual in Spanish a plus, but not required.
- Experience dealing with Hospitality industry a plus
What we can offer you:
- Competitive salary and rewards package
- Competitive benefits and annual leave offering, allowing for work-life balance
- A vibrant, welcoming & inclusive culture
- Extensive career development opportunities and resources to maximize your potential
- To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds
Why apply?
- Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes. If you have most of the skills and experience, we want you to apply.
- Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers.
- Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.
The wage range for this role considers a broad scope of factors that are considered when making compensation decisions, including but not limited to: skill sets, experience and training, licensure and certifications, and other business and organizational needs. The disclosed range does not account for geographic differentials based on the location where the position may be filled. At HID, it is uncommon for individuals to be hired at or near the top of the range. Final compensation decisions depend on the specific facts and circumstances of each case.
This opportunity may be open to flexible working arrangements.
HID does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. We are not responsible for any fees related to unsolicited resumes.
HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives. We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity. If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions, please contact
[email protected].
Please be aware that our recruitment process may include the use of AI-powered tools to assist in screening applicant resumes. These tools help us efficiently identify candidates whose qualifications and skills align with the job description. We use AI in a responsible manner and in accordance with applicable data privacy laws and regulations. Importantly, all applicants are reviewed by our Talent Acquisition team. AI is used to support, not replace, human judgment in the evaluation process.
We make it easier for people to get where they want to go!
On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something. HID technology is behind billions of interactions, in more than 100 countries. We help you create a verified, trusted identity that can get you where you need to go – without having to think about it.
When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 63,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
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