Top 18 Content moderation Jobs in Austin Tx

QA/ Trainer Content Moderator - Austin
Wipro Limited —Austin, TX
- $35,500 - $76,000 a year
- Call employer
- Pass drug screening
- Mid-level
- Bachelor's degree
- Disability insurance
- Health insurance
5d
Social Media Annotation - Freelance AI Trainer Project
Meridial —Austin, TX
- $16 - $28 an hour
- Remote
- Analysis skills
- No degree
- Entry level
Child Safety Operations Specialist - Trust and Safety
TikTok —Austin, TX
- Weekends as needed
- Research
- Mid-level
- AI
2d
State and Local Manager, Government Affairs and Public Policy
Google —Austin, TX
- $141,000 - $205,000 a year
- Full-time
- 7 years
- Management
- Bachelor's degree
Vendor Operations Manager, Trust and Safety
Google —Austin, TX
- $136,000 - $196,000 a year
- Full-time
- 7 years
- Office
- Experience equivalent to degree accepted
- Paid holidays
- Disability insurance
Senior Instructional Designer, Prime Video, Trust and Safety
Amazon.com Services LLC —Austin, TX
- $121,200 - $163,900 a year
- Full-time
- Writing skills
- Bachelor's degree
- Experience equivalent to degree accepted
- AD&D insurance
- Health insurance
Process Specialist
Infosys —Austin, TX
- Weekends as needed
- Mid-level
- High school diploma or GED
- 2 years
Quick Apply
Regulatory Counsel, Content and Consumer Protection
Google —Austin, TX
- $252,000 - $352,000 a year
- Full-time
- 7 years
- Office
- Fair chance
- Paid holidays
- Disability insurance
Digital Community Manager
Emerson —Austin, TX
- Full-time
- Mid-level
- US work authorization
- Communication skills
- Profit sharing
- Paid parental leave
Trust and Safety Manager
Wipro Limited —Austin, TX
- $100,000 - $200,000 a year
- Pass drug screening
- 11+ years
- Mentoring
- Disability insurance
- Health insurance
8d
Cyber Digital Trust & Online Safety Manager
Deloitte —Austin, TX
- $134,500 - $265,100 a year
- Full-time
- Computer Science
- Up to 50% travel
- Research
Sr. UX Researcher, AFT - Experience Design
Amazon.com Services LLC —Austin, TX
- $152,200 - $205,900 a year
- Full-time
- 5 years
- Master's degree
- Analysis skills
- AD&D insurance
- Health insurance
Staff Engineer (Applied AI / ML)
Qvest US —Austin, TX
- $80,000 - $400,000 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- Engineering
- Health insurance
- Dental insurance
Quick Apply
Team Leader
Infosys —Austin, TX
- Weekends as needed
- Mid-level
- High school diploma or GED
- Supervising experience
Quick Apply
Senior Engineer (Applied AI / ML)
Qvest US —Austin, TX
- Full-time
- Hybrid work
- Azure
- Office
- AWS
- Health insurance
- Dental insurance
Quick Apply
Principal Product Manager, Law Enforcement Officer Experience
BusPatrol —Austin, TX
- $215,000 - $230,000 a year
- Full-time
- System design
- Product management
- Children
Program Manager, Data Architecture, ISO
Meta —Austin, TX
- $123,000 - $179,000 a year
- Full-time
- 7 years
- Bachelor of Science
- SQL
3d

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Social Media Annotation - Freelance AI Trainer Project
Meridial —Austin, TX
As a contractor you'll supply a secure computer and high‑speed internet; company‑sponsored benefits such as health insurance and PTO do not apply.
$16 - $28 an hour
Child Safety Operations Specialist - Trust and Safety
TikTok —Austin, TX
Hands on experience from either an Investigative or Trust and Safety Analytical role, working on online abuse or similar related field of work.
2d

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SOCIAL MEDIA SPECIALIST
Micro Center —Hilliard, OH
Stay up-to-date on technology, PC building, electronics, AI, 3D printing and social media trends and develop current and relevant content ideas.
Quick Apply
7d
Cyber Digital Trust & Online Safety Manager
Deloitte —Columbus, OH
Master's degree in Computer Science, Artificial Intelligence, Machine Learning, Data Science, Cybersecurity, Linguistics, Psychology, or a related field, or…
$134,500 - $265,100 a year

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QA/ Trainer Content Moderator - Austin

Wipro Limited -
Austin, TX

Apply Now

Job Details

$35,500 - $76,000 a year
5 days ago

Benefits

Disability insurance
Health insurance
Dental insurance
Paid time off

Qualifications

Customer communication
Bachelor's degree
Productivity software
Grammar Experience

Full Job Description

Job Title: QA/ Trainer Content Moderator - Austin
City: Austin
State/Province: Texas
Posting Start Date: 8/31/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Role Purpose

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.

͏
Do
Support process by managing transactions as per required quality standards
Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
Update own availability in the RAVE system to ensure productivity of the process
Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
Follow standard processes and procedures to resolve all client queries
Resolve client queries as per the SLAÃÂ¢ÃÂÃÂs defined in the contract
Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
Document and analyze call logs to spot most occurring trends to prevent future problems
Maintain and update self-help documents for customers to speed up resolution time
Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
Ensure all product information and disclosures are given to clients before and after the call/email requests
Avoids legal challenges by complying with service agreements
͏
Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
Assist clients with navigating around product menus and facilitate better understanding of product features
Troubleshoot all client queries in a user-friendly, courteous and professional manner
Maintain logs and records of all customer queries as per the standard procedures and guidelines
Accurately process and record all incoming call and email using the designated tracking software
Offer alternative solutions to clients (where appropriate) with the objective of retaining customersÃÂ¢ÃÂÃÂ and clientsÃÂ¢ÃÂÃÂ business
Organize ideas and effectively communicate oral messages appropriate to listeners and situations
Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs
͏
Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
Undertake product trainings to stay current with product features, changes and updates
Enroll in product specific and any other trainings per client requirements/recommendations
Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
Update job knowledge by participating in self learning opportunities and maintaining personal networks
͏
Deliver

No Performance Parameter Measure
1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback
2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed

Wipro is seeking a Training/ Quality Lead- Trust & Safety who combines excellent training, Quality, Policy and organizational skills with the ability to function effectively to bring their talent to our team. As a Training & Quality Lead- Trust & Safety, you will be responsible for new hire communication training (Classroom Training), providing feedback & coaching to agents on communication and audit transactions, driving insights within in the team as a part of continuous improvement.

Primary Responsibilities :
Conduct audit transactions as defined by the client & close loop the feedback and coaching.
Structure on-boarding training requirements.
Ensure all new employees go through the defined new hire learning path for their respective roles.
Participate in and lead activities and work with the client and stakeholders to ensure that processes knowledge is documented and transferred to the operations team.
Support new hires during OJT and golive
Manage/provide refresher and remedial training for existing employees
Maintain trainee data and information in the central repository to ensure audit readiness
Analyze training needs for employees, single point of contact for the account for any training requirements
Provide pro-active training intervention / guidance to leadership targeting metric / business impact

Qualifications

Bachelor’s degree.
Minimum 2 years’ experience in a relatable Trainer / Quality analyst role.
Acquainted with the communication nuances for the possible kinds of errors that one would expect in this setting.
Proficient in Microsoft Office and other relevant software programs.
Excellent spoken and written Communication Skills.
Good understanding of functional grammar.
Needs to have strong training ability.

Mandatory Skills: Content Moderation .

Experience: 1-3 Years .

The expected compensation for this role ranges from $35,500 to $76,000 .

Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Apply Now

Refine Your Search

content moderation jobs in austin tx

QA/ Trainer Content Moderator - Austin

Social Media Annotation - Freelance AI Trainer Project

Child Safety Operations Specialist - Trust and Safety

State and Local Manager, Government Affairs and Public Policy

Vendor Operations Manager, Trust and Safety

Senior Instructional Designer, Prime Video, Trust and Safety

Process Specialist

Regulatory Counsel, Content and Consumer Protection

Digital Community Manager

Trust and Safety Manager

Cyber Digital Trust & Online Safety Manager

Sr. UX Researcher, AFT - Experience Design

Staff Engineer (Applied AI / ML)

Team Leader

Senior Engineer (Applied AI / ML)

Principal Product Manager, Law Enforcement Officer Experience

Program Manager, Data Architecture, ISO

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