Customer Success Representative
Filtrous —Austin, TX
- $19 - $22 an hour
- Part-time
- Office
- Bachelor's degree
- Travel
Quick Apply
Program Mgr, BU Integration-Synergies
eBay Inc. —Austin, TX
- $103,600 - $177,800 a year
- Full-time
- 8 years
- Analysis skills
- Travel
- Paid time off
- Parental leave
11d
Principal Data Scientist
CommUnityCare Health Centers —Austin, TX
- Full-time
- Hybrid work
- Azure
- Doctoral degree
- Computer Science
Senior/Staff Data Scientist
FloatMe —Austin, TX
- $150,000 - $220,000 a year
- Full-time
- Computer Science
- Master's degree
- SQL
2d
Principal Data Scientist
Central Health —Austin, TX
- Full-time
- Hybrid work
- Azure
- Doctoral degree
- Computer Science
Architect
Accruent —Austin, TX
- $137,200 - $229,100 a year
- Computer science
- Azure
- Computer Science
Sales Development Representative
ProsperOps —Austin, TX
- $57,000 - $85,000 a year
- Full-time
- Mid-level
- Analysis skills
- Organizational skills
- Dental insurance
- 401(k)
Quick Apply
Senior Marketing Operations & Technology Manager
Fivetran —Austin, TX
- Full-time
- Hybrid work
- 6 years
- Writing skills
- System design
- Health insurance
- Paid time off
Quick Apply
Senior Product Manager
BusPatrol —Austin, TX
- $190,000 - $200,000 a year
- Full-time
- 7 years
- Data analysis skills
- Analysis skills
Technical Commerce & AI Manager | Agentic Commerce
Accenture —Austin, TX
- $87,400 - $266,300 a year
- Full-time
- Azure
- Management
- 8 years
- Paid holidays
- Disability insurance
Experienced DevOps Engineer
Lutron Electronics Co., Inc —Austin, TX
- Full-time
- Computer Science
- Master's degree
- Bachelor's degree
11d
Lead Network Engineer
Take-Two Interactive Software, Inc. —Austin, TX
- On call
- Computer Science
- 8 years
- AWS
- Wellness program
- Commuter assistance
Quick Apply
9d
Cisco Network Security Engineer/ Senior Consultant
Deloitte —Austin, TX
- $105,400 - $207,800 a year
- Full-time
- Computer science
- Azure
- Computer Science
Senior Identity & Access Management Engineer - Moveworks
ServiceNow —Austin, TX
- Online Application
- Remote
- Computer science
- Azure
- Computer Science
Quick Apply
Distinguished Architect, Trading Platforms and Technology
LPL Financial Corp —Austin, TX
- $188,902 - $314,768 a year
- Full-time
- Computer Science
- 5 years
- Office
- Health insurance
- Paid time off
Quick Apply

More jobs to discover

Find similar jobs that you might be interested in.

Program Mgr, BU Integration-Synergies
eBay Inc. —Austin, TX
The role will partner closely with the lead of commercial synergies, helping turn strategic value drivers into clear workplans, roadmaps, operating cadences,…
$103,600 - $177,800 a year
11d

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

QA Calibration Specialist
Eliquent Life Sciences, Inc —Columbus, OH
Define spare/standard strategy (transfer standards, environmental references, field kits) and quarantine/lockout for failed instruments.
$90,000 - $110,000 a year
Quick Apply
Lead Data Scientist
Safelite Group —Columbus, OH
Lead knowledge sharing through code reviews, technical standards, and design discussions. Bachelor's Degree In Data Science, Statistics, Computer Science,…

I want to receive the latest job alert for drift growth strategies in austin tx

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

drift growth strategies jobs near austin tx

Customer Success Representative

Filtrous
Austin, TX

Quick Apply

Job Details

Part-time
$19 - $22 an hour

Qualifications

Managing customer accounts
Performance dashboards
Case study content creation
Customer relationship building
Client onboarding
Customer retention strategy
Referral-based lead generation
Bachelor's degree in communications
Accounts receivable management
Phone communication
Startup experience
Sales referrals
Customer order taking
Customer satisfaction tracking
Sales order data entry
Bachelor's degree in business
Account development
Managing clients in a customer support role
Customer payment reminders
Salesforce Cloud
Collaboration with product development teams
B2B business model
Bachelor's degree
Customer engagement
Risk management
Sales management systems proficiency
B2B
Communications
Client growth strategy
CRM system proficiency

Full Job Description

Customer Success Representative (Part-Time)

Be the Voice That Keeps Our Customers Coming Back

Why This Role Matters
When a new customer signs on with Filtrous, the sale is just the beginning. The real value is built in what happens next: a smooth onboarding, proactive check-ins, and a partner who genuinely understands their lab's needs. As our Customer Success Representative, you'll own the post-sale relationship from onboarding through renewal and expansion. You'll be the reason customers stay, grow, and tell their colleagues about us. In a market where switching suppliers is easy, your work makes Filtrous the partner labs choose to keep.

What You'll Do

Onboard Every New Customer for Success: Guide new accounts through a structured onboarding process within 30–45 days, setting clear goals and ensuring they reach value fast. You'll facilitate seamless handoffs from Sales so momentum is never lost.
Own Retention and Drive Growth: Maintain a 90%+ retention rate across your portfolio. Lead renewal conversations, identify expansion opportunities, and proactively engage at-risk accounts before problems become cancellations.
Monitor Customer Health: Track satisfaction scores and customer health metrics weekly using CRM and CSM tools. Spot risks early, escalate when needed, and ensure every account gets the attention it deserves.
Turn Happy Customers into Advocates: Generate case studies, testimonials, and referrals from satisfied customers each quarter. Collect and relay product feedback to Sales, Marketing, and Product teams to close the loop.
Manage Accounts Receivable: Track past due customer accounts and follow up to maintain healthy cash flow. Coordinate with internal teams to resolve outstanding balances and keep customers in good standing.
Place Orders for Customers: Process orders directly when customers request assistance with their purchases. Ensure accurate order entry, confirm product details, and coordinate timing with the operations team.
Make Service Calls: Conduct proactive outbound calls to check in with customers, surface needs, resolve issues before they escalate, and uncover opportunities to deepen the relationship.

Problems You Will Solve

No One Owns Customers After the Sale: Today the relationship ends when the deal closes, so hard-won customers can quietly drift to a competitor in a market where switching suppliers is easy.
Rocky First Few Weeks: New customers have no consistent path to value in their first month, so accounts can stall or sour before they ever become loyal.
Trouble Spotted Too Late: No one is watching customer happiness week to week, so unhappy accounts surface only when they are already canceling instead of while the problem is still fixable.
Overdue Bills Tie Up Cash: Past-due accounts go unchased, locking up money the business needs and letting balances pile up with no one following through to collect.
Happy Customers Go Untapped: Satisfied customers are never asked for reviews, referrals, or feedback, so the company misses easy growth and never hears what to improve.

How Success is Measured

Achieve 90%+ satisfaction rating on new customer onboarding within 30–45 days
Maintain 90%+ retention rate across assigned accounts
Reduce churn in at-risk accounts by 90% through proactive engagement and issue resolution
Generate case studies, testimonials, or referrals from happy customers each quarter

Why You'll Love It Here
At Filtrous, you won't be a faceless support rep reading from a script. You'll be a trusted advisor to real scientists and lab managers who rely on your guidance. You'll work in a fast-paced, high-growth environment where your ideas for improving the customer experience actually get implemented. You'll collaborate closely with Sales, Marketing, and Product teams, and your impact on retention and revenue will be visible and celebrated. As we grow, so will your career—with opportunities to shape the Customer Success function from the ground up.

Who You Are

1+ years of experience in Customer Success, Account Management, or client-facing B2B roles, preferably in high-growth or startup companies
Proven track record of driving high customer retention, satisfaction, and account growth
Experience managing renewals, expansions, and reducing churn across a book of business
Proficient with CRM and CSM platforms (e.g., HubSpot, Salesforce, Gainsight, ChurnZero)
Comfortable analyzing dashboards and customer data to inform strategy and engagement
Strong relationship-building, communication, and interpersonal skills
Highly organized with a process-driven mindset and commitment to follow-through

Bonus points if you have:

Bachelor's degree in Business, Communications, Life Sciences, or a related field
Background in the life sciences, biotechnology, or laboratory supplies industry
Familiarity with customer health scoring models, CSAT/NPS tracking, and success metrics

About Filtrous
Founded in 2017, Filtrous delivers speed, quality, and value to agile labs. We're a lab supplies distributor serving laboratories across a wide range of scientific and industrial sectors. Our secret? We combine uncompromising product quality with customer service that actually picks up the phone.

Position Details
Compensation $19 – $22 per hour
Job Type Part-time
Benefits N/A
Location Austin, TX (in-person)
Schedule Monday to Friday, 20 hours per week
Travel Some travel may be required

Ready to Join Us?
If you're passionate about building lasting customer relationships, thrive in a fast-moving environment, and want to help shape the customer experience at a growing company, we'd love to hear from you.

Filtrous is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Quick Apply

Refine Your Search

drift growth strategies jobs in austin tx

Customer Success Representative

Program Mgr, BU Integration-Synergies

Principal Data Scientist

Senior/Staff Data Scientist

Principal Data Scientist

Architect

Sales Development Representative

Senior Marketing Operations & Technology Manager

Senior Product Manager

Technical Commerce & AI Manager | Agentic Commerce

Experienced DevOps Engineer

Lead Network Engineer

Cisco Network Security Engineer/ Senior Consultant

Senior Identity & Access Management Engineer - Moveworks

Distinguished Architect, Trading Platforms and Technology

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for drift growth strategies in austin tx

Explore jobs in more locations

Customer Success Representative (Part-Time)

Job Seeker Tools

Employer Tools

Browse

Stay Connected