The Application Analyst – Epic Radiant / Lumens supports the implementation, maintenance, optimization, and ongoing operational support of Epic Radiant and Lumens applications across Dell Medical School's clinical environment. The primary focus of this position is Epic Radiant, while also supporting Lumens as imaging services continue to expand. This role partners closely with clinical operations, imaging leadership, providers, application analysts, and technical teams to support post-go-live stabilization, workflow optimization, quarterly Epic upgrades, integrated testing, and continuous improvement initiatives.
This position is not eligible for employer-sponsored work authorization. Applicants requiring current or future visa sponsorship are not eligible for employment in this position.
The Application Analyst – Epic Radiant / Lumens serves as the subject matter expert and technical resource for Epic Radiant and Lumens applications, with primary responsibility supporting Radiant workflows and additional support for Lumens. This role collaborates with clinical, operational, and technical stakeholders to support application build, configuration, workflow analysis, post-go-live stabilization, operational support, integrated testing, quarterly Epic upgrades, and continuous optimization while ensuring reliable application performance across imaging services.
Application Implementation and Support
Design, build, configure, test, maintain, and optimize Epic Radiant and Lumens applications supporting imaging services and related clinical workflows
Analyze clinical, operational, and technical workflows to develop effective application solutions
Serve as the liaison between imaging operations, providers, Information Technology, application users, and vendors to resolve complex issues
Support application build, configuration, operational support, and post-go-live stabilization activities
Participate in break/fix support and ongoing workflow optimization initiatives
Workflow Analysis and Optimization
Conduct workflow analysis to identify opportunities for operational improvement
Design and implement Epic Radiant and Lumens application solutions that support departmental and organizational needs
Collaborate with imaging departments and operational leaders to prioritize application enhancements
Recommend workflow improvements that improve efficiency, user satisfaction, and patient care
Support continuous optimization following Epic implementations and quarterly upgrade cycles
System Maintenance and Testing
Maintain and support Epic Radiant and Lumens applications
Perform configuration validation, debugging, integrated testing, regression testing, and user acceptance testing (UAT)
Develop test scripts, timelines, and testing plans supporting application changes and quarterly Epic upgrades
Coordinate testing activities across applications and participate in end-user validation efforts
Ensure application changes follow established change management procedures
Technical Collaboration
Collaborate with infrastructure, integration, database, and technical teams to identify and resolve issues impacting Epic Radiant and Lumens applications
Support cross-functional problem solving and operational improvement initiatives
Participate in planning, implementation, and optimization efforts across imaging applications
Communicate technical recommendations and operational impacts to stakeholders
Operational Support and Continuous Improvement
Provide ongoing operational support for Epic Radiant and Lumens applications, including break/fix support, enhancements, upgrades, and change requests
Support quarterly Epic upgrades, new releases, application enhancements, and post-go-live stabilization
Follow established ITIL processes for incident, problem, and change management
Participate in continuous improvement initiatives supporting imaging workflows and application performance
Marginal or Periodic Functions
Assist with additional Epic modules as operational needs require
Provide backup support during peak workloads or staffing shortages
Participate in special projects and organizational initiatives
Perform related duties as assigned
Technical Learning
Quickly learn new healthcare technologies, Epic Radiant and Lumens functionality, and imaging workflows
Maintain current knowledge of Epic Radiant, Lumens, and related imaging technologies
Pursue ongoing technical learning and professional development opportunities
Apply new knowledge to improve application performance and operational efficiency
Problem Solving
Use analytical thinking and structured troubleshooting techniques to resolve complex application issues
Diagnose application, workflow, and configuration issues affecting imaging operations
Develop practical solutions that improve user experience and operational performance
Collaborate with cross-functional teams to resolve system challenges
Customer Focus
Demonstrate commitment to meeting the needs of imaging staff, providers, and operational stakeholders
Provide responsive, high-quality application support
Anticipate operational needs and proactively address concerns
Promote user satisfaction through effective application support and workflow optimization
Collaboration
Work effectively with imaging leadership, radiologists, technologists, application analysts, technical teams, vendors, and operational partners
Build productive working relationships across multidisciplinary teams
Share technical knowledge and best practices
Participate actively in team meetings, projects, and optimization initiatives
Attention to Detail
Review application configurations and documentation for accuracy and completeness
Maintain high standards for application quality and reliability
Ensure configuration changes follow established governance and best practices
Monitor application performance and identify opportunities for continuous improvement
Bachelor’s degree in Information Technology, Computer Science, Health Informatics, or a related field
Minimum of five years of experience supporting Epic applications, healthcare information technology, or clinical information systems
Experience supporting application build, configuration, implementation, maintenance, and optimization within a healthcare environment
Experience performing workflow analysis and partnering with clinical and operational stakeholders to improve application performance
Experience supporting integrated testing, regression testing, user acceptance testing (UAT), and application validation activities
Experience supporting post-go-live operations, break/fix support, and ongoing operational maintenance
Strong analytical, troubleshooting, and problem-solving skills
Excellent verbal and written communication skills
Ability to manage multiple priorities while working independently and collaboratively in a fast-paced healthcare environment
Relevant education and experience may be substituted as appropriate.
Five to seven years of experience supporting Epic applications within a healthcare environment
Experience supporting Epic Radiant is strongly preferred; Epic Lumens experience is highly desirable as imaging services continue to expand.
Experience with Epic Radiant and/or Lumens application build, configuration, workflow optimization, and operational support
Experience supporting post-go-live stabilization, quarterly Epic upgrades, integrated testing, regression testing, and user acceptance testing (UAT)
Demonstrated experience participating in Epic application build, implementation, optimization, and enhancement initiatives
Experience supporting imaging workflows, radiology operations, or other diagnostic service environments
Experience with online scheduling design, implementation, and workflow optimization
Experience working in large, integrated healthcare IT environments
Licenses/Registrations/Certifications
Required
Preferred
Epic Radiant Certification
Epic Lumens Certification
ITIL Foundation Certification
Active Epic Certification, Accreditation, or Proficiency in related Epic applications
$95,000+ depending on qualifications
Standard office environment and equipment
Repetitive use of a keyboard and computer
Hybrid work environment with on-site collaboration as operational needs require
May participate in quarterly Epic upgrades, integrated testing, go-lives, and occasional after-hours support activities
May be exposed to communicable diseases, blood borne pathogens, ionizing and non-ionizing radiation, hazardous medications, and disoriented or combative patients while supporting clinical environments
Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section, where you may upload multiple files. Before submitting your online job application, ensure that all Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.
Important for Current University employees and contingent workers: As a current university employee or contingent worker, you must apply within Workday by searching Find UT Jobs. Log in to Workday, navigate to your Worker Profile, click the Career link in the left-hand navigation menu, and update your Professional Profile before applying. This information will be pulled into your application. The application is one page, and you will be prompted to upload your resume. In addition, you must respond to the application questions to upload any additional Required Materials noted above.
