Top 14 Helpdesk engineer Jobs in Austin Tx

IT Support Engineer
Brivo —Austin, TX
- Full-time
- Google Workspace
- Computer science
- Computer Science
- Health insurance
- Dental insurance
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Desktop Support Engineer (Dispatch /Part-Time) – Austin – ,TX
Axiom Technologies —Austin, TX
- Part-time
- Mid-level
- 3 years
- Bachelor's degree
11d
Senior Cloud Engineer
Texas Mutual Insurance Company —Austin, TX
- $136,408 - $168,504 a year
- Full-time
- Hybrid work
- Computer science
- Azure
- Computer Science
- Paid holidays
- Loan repayment program
IT Support Engineer
Future Secure AI —Austin, TX
- On call
- Mid-level
- Windows
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Vulnerability Management Professional
Marvell —Austin, TX
- $92,500 - $136,860 a year
- Full-time
- Computer Science
- Research
- 3 years
- Employee stock purchase plan
Senior Staff ASIC CAD Flow Infrastructure Engineer
Marvell —Austin, TX
- $129,100 - $191,030 a year
- Full-time
- Computer Science
- 3 years
- Master's degree
- Employee stock purchase plan
Senior Staff Engineer, Physical Design
Marvell —Austin, TX
- $112,300 - $166,280 a year
- Full-time
- Computer Science
- Master's degree
- Doctor of Philosophy
- Employee stock purchase plan
8d
Senior Staff CAD Engineer
Marvell —Austin, TX
- $129,100 - $191,030 a year
- Full-time
- Computer Science
- 3 years
- Master's degree
- Employee stock purchase plan
Solutions Engineer - Remote
Siena AI —Austin, TX
- Full-time
- Remote
- Mid-level
- 3 years
MO-9/3-10 - 8003 - Sr Citrix Engineer - Remote
FHR —Austin, TX
- Remote
- Computer Science
- 5 years
- Analysis skills
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Principal Engineer, Physical Design
Marvell —Austin, TX
- $156,400 - $231,440 a year
- Full-time
- Master's degree
- Analysis skills
- Doctor of Philosophy
- Employee stock purchase plan
8d
Senior Principal Engineer, Physical Design
Marvell —Austin, TX
- $179,900 - $266,180 a year
- Full-time
- 11+ years
- Master's degree
- Machine learning
- Employee stock purchase plan
3d

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Desktop Support Engineer (Dispatch /Part-Time) – Austin – ,TX
Axiom Technologies —Austin, TX
You’ll serve as the go-to technical resource for desktop support needs, ensuring the timely resolution of IT issues and smooth coordination among field…
11d
Desktop Support Engineer (Dispatch /Part-Time) – Austin, TX
Axiom Technologies —Austin, TX
On-demand / field support role. Engineers must carry the following tools while attending onsite support requests: No guaranteed number of working hours.

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Network Engineer - NAO
E2 Optics —Columbus, OH
Proven experience and success with LAN, WAN, WLAN, and WWAN design and implementation. Interact and negotiate with vendors, outsourcers, consultants and…
$90,000 - $110,000 a year
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helpdesk engineer jobs near austin tx

IT Support Engineer

Brivo -
Austin, TX

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Job Details

Full-time

Benefits

Health insurance
Unlimited paid time off
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Jira
Employee onboarding
SSO
Cloud identity and access management (IAM)
Google Workspace
Customer communication
Computer science
Mobile device support
Authorization controls implementation
Okta
Bachelor's degree in information technology
Computer Science
IT user and group management
Linux support
5 years
Enterprise software
Wireless Access Point implementation
Salesforce
Laptop (troubleshooting support)
Job-specific skills training (staff training program)
Peripheral setup
Slack
Hardware maintenance
Wireless network configuration
Security policy Implementation (information security management)
Operating system updates
Multi-factor authentication (MFA) implementation
User training (technical support)
Communication platforms
VLAN

Full Job Description

Description

Key Responsibilities

Okta Lifecycle Management: Lead access management, user provisioning, deprovisioning, multi-factor authentication (MFA), and single sign-on (SSO) integrations across enterprise systems.
Productivity & Collaboration Systems: Serve as primary administrator for key productivity tools including Slack, Zulip, Jira, and Google Workspace.
SaaS Operations: Manage permissions, integrations, and user access across cloud applications (e.g., Salesforce, Jira, collaboration tools).
Device Lifecycle & MDM: Configure, deploy, monitor, and manage company-owned devices (macOS, Windows, and Linux) utilizing MDM solutions (e.g., IRU/Kandji, Jamf, Intune).
Policy & Patch Management: Build and push software policies, OS updates, and security configurations to keep endpoints patched, compliant, and secure.
Hardware Operations: Maintain inventory, handle asset tracking, configure computer hardware, and manage peripherals across their full lifecycle.
Workplace Networking: Maintain, diagnose, and configure office network infrastructure, including Cisco Meraki and Juniper switches, firewalls, and wireless access points.
Connectivity Troubleshooting: Resolve complex network issues involving VPNs, Wi-Fi, DNS, DHCP, VLANs, and TCP/IP routing.
User Onboarding & Offboarding: Drive smooth technical onboarding and offboarding processes, ensuring zero-day readiness for new hires and secure access revocation for departing staff.
Employee Training: Design and lead IT orientation/training sessions for new team members on company systems, security policies, and software tools.
Tier 2/3 Troubleshooting: Diagnose and resolve complex hardware, operating system (macOS, Windows, Linux), and enterprise software issues for global staff.
Service Management: Monitor, prioritize, and resolve IT helpdesk tickets within agreed SLA guidelines while maintaining clear internal technical documentation and KB articles.

Skills, Knowledge and Expertise

Experience: 5+ years of hands-on experience in IT Support, Desktop Engineering, or Systems Administration in a fast-paced technology or SaaS environment.
Identity Management: Strong experience administering Okta (user lifecycle management, RBAC, provisioning/deprovisioning, SSO/SAML integrations).
MDM & Endpoint Expertise: Deep hands-on experience configuring and managing MDM platforms (Kandji, Jamf, Intune, IRU) to deploy images, push policies, and enforce security controls.
Platform Administration: Demonstrated experience administering enterprise tools, specifically Slack, Zulip, Jira, and Google Workspace.
Networking Infrastructure: Practical, hands-on experience configuring and troubleshooting switches, firewalls, APs, and standard protocols (TCP/IP, DNS, DHCP, VPNs).
Multi-OS Knowledge: Advanced proficiency troubleshooting macOS, Windows, and Linux environments.
Enablement & Communication: Excellent interpersonal and customer-service skills with proven success conducting technical onboarding and end-user training.
Education: Bachelor’s degree in Information Technology, Computer Science, Engineering, or equivalent practical experience.

Benefits

Why Work for Us?:

Brivo is a Great Place to Work-Certified™ company and the global leader in cloud-based access control and video surveillance. Following our merger with Eagle Eye Networks, we are building the only platform powerful enough to support the future of AI-driven security.

Why Your Work Matters

Innovation drives our vibe, but purpose drives our mission. You will work on essential systems that protect the health, safety, and welfare of people and property worldwide. At Brivo, your voice is heard, your talent is respected, and your contributions have a global impact.

The Brivo Experience: We thrive on in-person collaboration and a "one-team" atmosphere. We embrace our international presence, leveraging diverse ideas and backgrounds to improve our culture and our products. To keep our global teams connected and inspired, we provide a premium onsite experience featuring communal meals, recurring social events, and fully stocked workspaces—ensuring you have everything you need to stay focused while building the future of security.
Total Rewards: We support our people with competitive medical, vision, and dental plans (including company-offset premiums), a 401k with company match, and an unlimited Paid Time Off (PTO) policy that empowers you to take the time you need to maintain a healthy work-life balance.

About Brivo

Brivo and Eagle Eye Networks have come together to create a category-defining, cloud-first platform at the intersection of AI and the physical world. Our mission is simple and ambitious: to make physical spaces safer, smarter, and more autonomous—from single-site businesses to global enterprises.

As the unified global leaders in cloud-based access control and video surveillance, we provide a comprehensive digital foundation for the built environment. By combining Brivo’s pioneering building access platform with Eagle Eye’s AI-powered video management system (VMS), we have created a system of intelligence that protects over 600 million square feet across 90+ countries. Every door, camera, and credential in our ecosystem acts as a real-time sensor, leveraging AI to prevent incidents, improve operations, and enable entirely new workflows across sectors, including commercial real estate, retail, healthcare, education, and critical infrastructure.

With a global footprint spanning headquarters in Bethesda, Maryland, and Austin, Texas, and international offices in Amsterdam, London, Bangalore, and Tokyo, we are leveraging our open APIs and cyber-secure cloud infrastructure to reshape the future of physical security. Join us as we build the world’s most robust platform for video intelligence and smart space automation. Learn more at www.brivo.com.

Brivo is an equal employment opportunity employer and values diversity. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law. If you require reasonable accommodations during the application or interview process, please inform us.

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helpdesk engineer jobs in austin tx

IT Support Engineer

Desktop Support Engineer (Dispatch /Part-Time) – Austin – ,TX

Senior Cloud Engineer

IT Support Engineer

Vulnerability Management Professional

Senior Staff ASIC CAD Flow Infrastructure Engineer

Senior Staff Engineer, Physical Design

Senior Staff CAD Engineer

Solutions Engineer - Remote

MO-9/3-10 - 8003 - Sr Citrix Engineer - Remote

Principal Engineer, Physical Design

Senior Principal Engineer, Physical Design

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