Top 16 helpdesk manager Jobs in austin tx

IT Service Delivery Manager
Computer Aid, Inc. —Austin, TX
- $115,000 - $125,000 a year
- Full-time
- Hybrid work
- 5 years
- Office
- Supervising experience
- Health insurance
- Dental insurance
CRSP Support Technician
University of Texas at Austin —Austin, TX
- From $70,000 a year
- Weekends as needed
- Computer science
- Azure
- Computer Science
- Paid holidays
- Disability insurance
Lead, IT Change Management
K&L Gates —Austin, TX
- $97,300 - $146,000 a year
- Full-time
- Remote
- Addiction Medicine
- 5 years
- Data analysis skills
- Profit sharing
- Wellness program
IT Incident Mgmt Lead
K&L Gates —Austin, TX
- $128,000 - $199,000 a year
- Full-time
- Remote
- Addiction Medicine
- 5 years
- US work authorization
- Profit sharing
- Wellness program
IT-OPS O365/Exchange Administrator
Dept of Family & Protectve Svc —Austin, TX
- $5,797.66 - $9,508.25 a month
- Weekends as needed
- Background check
- Computer Science
- Research
- Paid holidays
- Dental insurance
Quick Apply
Support Team (Helpdesk) Lead
SquareDomain —Austin, TX
- Full-time
- 5 years
- Mid-level
- Windows
Quick Apply
C3 Presents - Associate IT Manager
Live Nation —Austin, TX
- Full-time
- Oracle
- Microsoft Outlook
- Mid-level
- Health savings account
- Paid holidays
Desktop Support Specialist, Office of the Vice President for Research, Scholarship, and Creative Endeavors
University of Texas at Austin —Austin, TX
- From $55,000 a year
- Urgently hiring
- Mid-level
- Office
- 3 years
- Paid holidays
- Health insurance
8d
Senior Technical Support Specialist
University of Texas at Austin —Austin, TX
- From $67,000 a year
- Full-time
- High school
- Mid-level
- Office
- Paid holidays
- Health insurance
1d
Level 3 Systems Analyst for MSP
Trinsic Technologies —Austin, TX
- $80,000 a year
- Weekends as needed
- Hybrid work
- Background check
- System design
- Research
- Health savings account
- Paid holidays
Help Desk Technician
Purple Communications Inc —Austin, TX
- Full-time
- 5 years
- Mid-level
- Microsoft Office
Quick Apply
7d
Lead - End-User Technologies
SonarSource —Austin, TX
- Full-time
- Background check
- 5 years
- Windows
Site IT Lead & Systems Administrator
Vibotek LLC —Austin, TX
- Contract
- Google Workspace
- 5 years
- Office
Quick Apply
IT Infrastructure Manager
Saronic Technologies —Austin, TX
- Full-time
- Computer Science
- System design
- Office
- Paid parental leave
- Paid holidays
Lead MDM Engineer
SolarWinds —Austin, TX
- 5 years
- Continuous improvement
- Senior level
Quick Apply
2d

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CRSP Support Technician
University of Texas at Austin —Austin, TX
Strong written and verbal communication skills, with the ability to explain technical concepts and compliance requirements to non-technical research staff.
From $70,000 a year

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Endpoint Administrator
Benesch Law —Columbus, OH
A bachelor's degree in related field is preferred and/or comparable work experience and certifications. Assists in system monitoring, reviewing infrastructure…
Quick Apply
1d
Technical Service Analyst
MedBen —Newark, OH
Associate degree in computer science or related field, required. Four-year degree in Computer Science or related field, preferred.
Quick Apply

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helpdesk manager jobs near austin tx

IT Service Delivery Manager

Computer Aid, Inc. -
Austin, TX

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Job Details

Full-time
$115,000 - $125,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Paid sick time

Qualifications

Managing technical support teams
Customer relationship building
Team supervision
Managing teams in a customer support role
Operational management
Managing clients in a customer support role
Supervising experience
Client retention
Customer support ticket management
Project stakeholder communication
Stakeholder relationship building
Ticketing system technical support

Full Job Description

IT Service Delivery Manager

Req number:

R7465

Employment type:

Full time

Worksite flexibility:

Hybrid

Who we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

As a Service Delivery Manager, you will lead and optimize IT service desk operations for a key client engagement in Austin, Texas.

Job Description

We are seeking an experienced Service Delivery Manager to lead and optimize IT service desk operations for a key client engagement. This is a hybrid role requiring 40% onsite presence at our client's location in Austin, TX. The ideal candidate is a proven service delivery leader with deep service desk roots, a passion for continuous improvement, and the ability to build strong client relationships while driving team performance. This position is full-time and hybrid (Austin, TX).

Only work authorizations not requiring sponsorship now or in the future will be considered.

What You’ll Do

Serve as the primary point of contact for service delivery, owning the day-to-day operational health of the IT service desk
Build and maintain strong client relationships, ensuring service levels, KPIs, and contractual obligations are consistently met or exceeded
Lead, coach, and develop a team of service desk analysts and team leads, fostering a culture of accountability and continuous improvement
Monitor and analyze performance metrics (FLR, AHT, CSAT, SLA/SLO compliance) and drive corrective action where needed
Partner with internal stakeholders and client leadership on escalation management, capacity planning, and service improvement initiatives
Champion shift-left strategies and self-service adoption to reduce ticket volume and improve end-user experience
Oversee incident management processes, ensuring timely resolution and clear communication during major incidents
Support workforce management, scheduling, and staffing decisions to meet volume demands and service targets
Collaborate with the ITSM Center of Excellence to align on platform governance, ServiceNow workflows, and reporting standards
Contribute to business reviews, reporting, and executive-level presentations on service performance

What You’ll Need

Required:

5+ years of experience in IT service desk or end-user support operations
2+ years in a Service Delivery Management, Operations Manager, or Team Lead role
Experience supporting public sector or enterprise clients
Experience with contact center platforms (Talkdesk, Genesys, or similar)
Demonstrated ability to manage client relationships in a managed services or outsourced IT environment
Strong working knowledge of ITSM frameworks (ITIL v3 or v4 preferred)
Experience with ticketing and ITSM platforms — ServiceNow experience strongly preferred
Proven track record of driving measurable improvements in FLR, CSAT, or SLA performance
Excellent communication, presentation, and stakeholder management skills
Must be local to and able to work onsite 40% of the time in Austin, TX metro area

Preferred:

ITIL Foundation certification (or higher)
Familiarity with AI-driven service desk tools, virtual agents, or automation technologies
HDI Support Center Manager (HDI-SCM) or similar certification

Physical Demands

Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards.
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor.

#LI-AE1

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 – 8111.

$115,000 - $125,000 per year

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.

Apply Now

Refine Your Search

helpdesk manager jobs in austin tx

IT Service Delivery Manager

CRSP Support Technician

Lead, IT Change Management

IT Incident Mgmt Lead

IT-OPS O365/Exchange Administrator

Support Team (Helpdesk) Lead

C3 Presents - Associate IT Manager

Desktop Support Specialist, Office of the Vice President for Research, Scholarship, and Creative Endeavors

Senior Technical Support Specialist

Level 3 Systems Analyst for MSP

Help Desk Technician

Lead - End-User Technologies

Site IT Lead & Systems Administrator

IT Infrastructure Manager

Lead MDM Engineer

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