Top 19 Helpdesk manager Jobs in Austin Tx

IT Specialist
Yugo —Austin, TX
- $60,000 - $75,000 a year
- Full-time
- Mid-level
- Office
- Residential
- Paid parental leave
- Paid holidays
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3d
Senior Technical Support Specialist
University of Texas at Austin —Austin, TX
- From $70,000 a year
- Full-time
- High school
- Mid-level
- Office
- Paid holidays
- Health insurance
2d
IT Manager
GreenRoad —Cedar Park, TX
- Azure
- English
- Mid-level
Information Technology Manager
EMCOR Construction Services, Inc. —Austin, TX
- Full-time
- Computer Science
- Customer service
- 5 years
10d
Support Team (Helpdesk) Lead
SquareDomain —Austin, TX
- Full-time
- 5 years
- Mid-level
- Windows
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Lead, IT Change Management
K&L Gates —Austin, TX
- $97,300 - $146,000 a year
- Full-time
- Remote
- Background check
- Addiction Medicine
- 5 years
- Profit sharing
- Wellness program
Simulation & IT Specialist, Austin
Fairfield University —Austin, TX
- Email
- Background check
- Laboratory
- Classroom
4d
Senior Manager of IT Infrastructure
SECURITY INDUSTRY SPECIALISTS INC —Austin, TX
- $150,000 a year
- Full-time
- Google Workspace
- Computer Science
- Customer service
- Dental insurance
- 401(k)
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Sr. Program Manager, Worldwide Grocery Stores Programs, OTS Service Desk
Amazon.com Services LLC —Austin, TX
- $115,600 - $160,000 a year
- Full-time
- Continuous improvement
- Conflict management
- Senior level
- AD&D insurance
- Health insurance
IT Support Engineer
Future Secure AI —Austin, TX
- On call
- Mid-level
- Windows
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IT & Security Manager
Efficient Computer —Austin, TX
- Google Workspace
- 6 years
- Office
- Paid parental leave
- Parental leave
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3d
Help Desk Technician
Purple Communications Inc —Austin, TX
- Full-time
- 5 years
- Mid-level
- Office
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IT Infrastructure Lead
Texas County & District Retirement System —Austin, TX
- $110,000 - $130,000 a year
- Email
- Hybrid work
- Background check
- Computer science
- Computer Science
- Health savings account
- Health insurance
Quick Apply
2d
Lead IT Engineer
Neurophos —Austin, TX
- $180,000 - $235,000 a year
- Full-time
- Google Workspace
- System design
- Office
- Health savings account
- Health insurance
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Level 3 Systems Analyst for MSP
Trinsic Technologies —Austin, TX
- Weekends as needed
- Hybrid work
- Background check
- System design
- Research
- Health savings account
- Paid holidays
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IT Infrastructure Manager
Saronic Technologies —Austin, TX
- Full-time
- Azure
- Computer Science
- System design
- Paid parental leave
- Paid holidays

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IT Specialist
STMW Manufacturing —Taylor, TX
 Experience with ERP systems, databases, reporting tools, or manufacturing software.  Train employees and develop simple documentation/SOPs for new ERP…
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12d
Contact Center Systems Manager
DaBella —Austin, TX
This role is ideal for someone who enjoys blending technical expertise with cross-functional collaboration and problem-solving.
$100,000 - $120,000 a year
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Computer Technician - Administrative Support
Ohio Education Association —Columbus, OH
Provides help desk support and technical assistance to users. Associate’s degree in Computer Science or related field. Network and A+ certifications preferred.
$57,000 - $68,000 a year
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1d
IT Help Desk Technician
Integrated Services for Behavioral Health —Columbus, OH
Under indirect supervision, this position will also provide responses to telephone calls, email requests, helpdesk tickets, and direct staff requests for…
$25.66 - $30.06 an hour
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helpdesk manager jobs near austin tx

IT Specialist

Yugo -
Austin, TX

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Job Details

Full-time
$60,000 - $75,000 a year
3 days ago

Benefits

Paid parental leave
Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
401(k) 4% Match
Parental leave
Vision insurance
401(k) matching
Life insurance

Qualifications

Customer communication
Microsoft Exchange
Software installation
Email configuration (technical support)
Productivity software support
Desktop (troubleshooting support)
Computer management
Desktop applications
macOS administration
Productivity software
Operating system installation

Full Job Description

Yugo is a global leader in student housing dedicated to creating exceptional living experiences for students around the world. With a presence spanning more than 14 countries and 120 cities, Yugo combines innovation, community, and purpose to redefine student living. In the U.S., Yugo operates nearly 40,000 beds across 88 properties in 28 states, delivering vibrant communities designed to support student success both personally and professionally. Guided by its Live Your Best Life philosophy, Yugo fosters sustainability, personal growth, and career development while building an inclusive, collaborative, and forward-thinking culture for residents and team members alike.

The second-line IT Support Technician is an integral role within the IT support department. This position provides advanced technical assistance and troubleshooting to ensure the smooth operation of an organization's IT infrastructure. It requires excellent problem-solving skills, a deep understanding of IT systems, and the ability to communicate effectively with both technical and non-technical stakeholders.

It’s a big job! You are a self-starter and are (relatively) autonomous, at least enough to work across multiple time zones and jurisdictions. Crucially, you are passionate about and energized by new projects and creating value.

Requirements

Reporting to the Helpdesk Manager, here’s what you’ll be doing!

Technical Support

Provide second-line support for complex and escalated IT issues reported by end-users
Provide support for projects and their implementation when major changes are rolled out to Yugo
Diagnose and resolve hardware, software, and networking problems
Assist with the configuration, deployment, and maintenance of IT equipment, including desktops, laptops, printers, and mobile devices
Collaborate with first-line support teams to ensure a seamless escalation process and efficient resolution of support tickets
Document and track all support interactions and resolutions in the IT service management system

System Administration

Perform routine system maintenance tasks, such as updates, patches, and backups
Manage user accounts, permissions, and security settings in various IT systems
Monitor system performance and proactively address potential issues to minimize downtime
Ensure data integrity and security by implementing and enforcing appropriate policies and procedures

Network Support

Troubleshoot network connectivity issues and work with third-party vendors as needed to resolve problems

Customer Service

Provide exceptional customer service by effectively communicating with users and addressing their technical concerns professionally and on time
Offer training and support to end-users on various IT systems and applications
Maintain a positive and proactive attitude, ensuring user satisfaction and fostering a collaborative work environment
This job description serves as a guideline. This list of responsibilities is not intended to be exhaustive, and other requests commensurate with the role may be made of you from time to time. This is a hands-on commercial role

ServiceDesk Management

Work with the team to oversee the second line/escalation ticket queue within the IT service desk, ensuring SLA’a are met, and customers are kept updated on the status of tickets
Create and maintain how-to guides and processes for the outsourced 1st line support desk to do their job effectively
Create and maintain how-to guides and processes for the 2nd line team, as well as help to maintain formal lists and documents
Create and maintain guides on the knowledgebase for Yugoers to use to self-serve
Work with the Helpdesk Supervisor to SLA compliance and expected service levels are met

Corporate Office Technology Support

Act as the primary onsite IT presence for the Austin headquarters, providing day-to-day technical support and serving as the first point of contact for office-based technology needs.
Build strong relationships with employees by delivering timely, customer-focused support for hardware, software, meeting technology, and workplace systems.
Partner with remote IT team members and vendors to coordinate issue resolution, equipment deployment, and office technology initiatives.

Key Skills and Capabilities

Excellent problem-solving and analytical skills, with the ability to think critically and logically
Strong communication skills, both written and verbal, with the ability to convey technical information clearly and concisely
Ability to work well under pressure and effectively manage multiple tasks and priorities
Strong customer service orientation, focusing on understanding and addressing user needs
Ability to work independently and as part of a team, demonstrating flexibility and adaptability

Benefits

Sound good so far? Here’s what you’ll need to thrive in this role!

Required:

2 years of relevant experience, with a focus on end-user support
Experience with Active Directory, Exchange, and other server technologies
Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, and VPN
Proficiency in supporting Microsoft Office Suite and other typical software applications
Strong Windows and Mac operating systems knowledge, including installation, configuration, and troubleshooting

Desirable:

Experience in student accommodation, hospitality, or the residential sector is highly desired
Relevant certifications, such as CompTIA A+, Network+, Microsoft Certified Professional (MCP), or similar, are highly desirable
Experience of Microsoft Intune and Microsoft Entra administration
Experience with Apple Business Manager, Android Enterprise and MDMs
Excellent problem-solving and analytical skills, with the ability to think critically and logically
Strong communication skills, both written and verbal, with the ability to convey technical information clearly and concisely
Ability to work well under pressure and effectively manage multiple tasks and priorities
Strong customer service orientation, focusing on understanding and addressing user needs
Ability to work independently and as part of a team, demonstrating flexibility and adaptability

As part of the Yugo team, you are eligible for a competitive salary, bonus eligibility, comprehensive benefits and more! Here’s a snapshot of what we offer;

Competitive salary
Generous benefits package! Including health, dental and vision
401k + 4% employer matching
Three weeks of PTO
Wellness Time
11 Paid Holidays
Paid Parental Leave
1 Paid Volunteer Day
1 Paid YuDay
Company paid STD, LTD and Life insurance

At Yugo, we believe in creating a culture where everyone belongs and feels empowered to do their best work. If you're looking to make an impact in a people-first environment, apply today!

Equal Opportunity Employer

We are proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, disability, protected veteran status, or any other status protected by applicable law.

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Refine Your Search

helpdesk manager jobs in austin tx

IT Specialist

Senior Technical Support Specialist

IT Manager

Information Technology Manager

Support Team (Helpdesk) Lead

Lead, IT Change Management

Simulation & IT Specialist, Austin

Senior Manager of IT Infrastructure

Sr. Program Manager, Worldwide Grocery Stores Programs, OTS Service Desk

IT Support Engineer

IT & Security Manager

Help Desk Technician

IT Infrastructure Lead

Lead IT Engineer

Level 3 Systems Analyst for MSP

IT Infrastructure Manager

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