Top 21 Helpdesk manager Jobs in Austin Tx

Site IT Lead & Systems Administrator
Vibotek LLC —Austin, TX
- Contract
- Google Workspace
- 5 years
- Office
Quick Apply
IT Technical Account Manager | vCISO
The HT Group —Austin, TX
- Azure
- Mid-level
- Presentation skills
Quick Apply
IT Infrastructure Manager
Saronic Technologies —Austin, TX
- Full-time
- Computer Science
- System design
- Office
- Paid parental leave
- Paid holidays
Quick Apply
Support Team (Helpdesk) Lead
SquareDomain —Austin, TX
- Full-time
- 5 years
- Mid-level
- Windows
Quick Apply
information technology SS III
Health & Human Services Comm —Austin, TX
- $3,793.41 - $5,921.25 a month
- Weekends as needed
- Microsoft Outlook
- Research
- Mid-level
- Health insurance
- Opportunities for advancement
Quick Apply
16h
IT Service Delivery & Support Manager
Health & Human Services Comm —Austin, TX
- $5,098.66 - $6,701.75 a month
- Online Application
- Computer Science
- Salesforce
- Office
- Health insurance
- Opportunities for advancement
Quick Apply
Help Desk Technician
Purple Communications Inc —Austin, TX
- Full-time
- 5 years
- Mid-level
- Office
Quick Apply
IT Manager, User Support Services, College of Natural Sciences
University of Texas at Austin —Austin, TX
- From $90,000 a year
- Full-time
- Computer Science
- Mid-level
- Office
- Retirement plan
12d
IT Incident Mgmt Lead
K&L Gates —Austin, TX
- $128,000 - $199,000 a year
- Full-time
- Remote
- Background check
- Addiction Medicine
- 5 years
- Profit sharing
- Wellness program
IT Manager
GreenRoad —Cedar Park, TX
- Azure
- English
- Mid-level
CRSP Support Technician
University of Texas at Austin —Austin, TX
- From $70,000 a year
- Weekends as needed
- Computer science
- Azure
- Computer Science
- Paid holidays
- Disability insurance
IT Manager- Global Agility Solutions
Global Agility Solutions, LLC —Austin, TX
- Full-time
- Azure
- HIPAA
- Mid-level
- Health insurance
Quick Apply
Lead, IT Change Management
K&L Gates —Austin, TX
- $97,300 - $146,000 a year
- Full-time
- Remote
- Background check
- Addiction Medicine
- 5 years
- Profit sharing
- Wellness program
IT Manager
SUMMIT HOTEL PROPERTIES INC —Austin, TX
- Computer science
- Microsoft Outlook
- Computer Science
Quick Apply
Senior Manager of IT Infrastructure
SECURITY INDUSTRY SPECIALISTS INC —Austin, TX
- $150,000 a year
- Full-time
- Google Workspace
- Computer Science
- Customer service
- Dental insurance
- 401(k)
Quick Apply
IT Service Delivery Manager
Computer Aid, Inc. —Austin, TX
- $115,000 - $125,000 a year
- Full-time
- Hybrid work
- 5 years
- Office
- Supervising experience
- Health insurance
- Dental insurance
Software Support Engineer
GLG —Austin, TX
- $80,500 - $96,500 a year
- Computer Science
- Engineering
- Mid-level
Quick Apply
Level 3 Systems Analyst for MSP
Trinsic Technologies —Austin, TX
- Weekends as needed
- Hybrid work
- Background check
- System design
- Research
- Health savings account
- Paid holidays
Quick Apply
IT Manager
Striveworks —Austin, TX
- $165,000 - $185,000 a year
- Hybrid work
- DevOps
- Office
- Windows
- Paid parental leave
- Health savings account
Lead MDM Engineer
SolarWinds —Austin, TX
- 5 years
- Continuous improvement
- Senior level
Quick Apply

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helpdesk manager jobs near austin tx

Site IT Lead & Systems Administrator

Vibotek LLC
Austin, TX

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Job Details

Contract

Qualifications

iOS support
iOS
Android support
Windows
Android
Information security compliance
Productivity software support
Cloud compliance
Productivity software
IT department experience

Full Job Description

This role is ideal for someone with approximately 5 years of hands-on experience in system administration, eager to expand their skills across a diverse technology stack and contribute to the stability and performance of our critical infrastructure.

As the primary Site IT Lead for our Austin office, you'll play a key role in maintaining our Commercial and FedRamp systems, supporting our users, and assisting in the implementation of new technologies.

Core Responsibilities:

Advanced Troubleshooting and Technical Support:

Be the main point of contact within the Austin office and travel to other sites as needed.

Serve as an escalation point for the global Service Desk Team providing advanced technical support to end-users for the various enterprise applications supported at Rubrik. (e.g., Microsoft 365, Google Workspace, Jamf, Intune, Okta, Zoom, Slack, Github, etc)

Collaboration & Coordination

Collaborate with senior system administrators and other IT team members on business critical projects and initiatives

Assist with driving the implementation of AI tools across the organization

Coordinate with our InfoSec team to remediate security gaps or vulnerabilities across Rubrik’s Enterprise Tools

FedRAMP

Serve as a primary point of contact for Rubrik’s FedRAMP systems, collaborating closely with the Identity and Access Management team to uphold strict system compliance and ensure seamless business continuity.

Environment Ownership: Serve as the designated administrator for the FedRAMP boundary, managing a high-trust environment isolated from commercial production.

Asset Management and Documentation:

Collaborate with the Service Desk Team to maintain an accurate inventory of all endpoints, documenting hardware and software details.

Assist with asset management, including tracking inventory of hardware and software.

Executive Support

Providing premium and proactive technical assistance to Rubrik’s senior leadership, executives, and their administrative staff in a fast-paced environment.

Serve as a primary point of contact for Rubrik’s executive assistant team.

Process Optimization:

Identify, recommend, and implement continuous process improvements to enhance support operations and minimize incident occurrences.

Knowledge Base Development and Maintenance:

Create and publish knowledge base articles for complex or novel issues lacking existing documentation. Regularly update existing articles to ensure accuracy and relevance.

Troubleshoot AV systems as needed.

Assist in the management of AV Infrastructure Integrator visits and maintenance schedules.

Qualifications

Minimum Qualifications:

Minimum of 5 years of work experience providing front-line IT support or systems administration work

In-depth knowledge of Windows/Android, Apple ecosystem of products, including Macs, iPhones, and iPads

Advanced proficiency with standard IT productivity tools and systems (e.g., Microsoft 365, Google Workspace, Jamf, InTune, Okta, Zoom, Slack).

Strong knowledge of IT security best practices and compliance standards.

US Citizenship

Preferred Qualifications:

Relevant industry certifications such as ITIL or CompTIA are considered a valuable asset.

Excellent troubleshooting skills and the ability to thoroughly resolve issues across various systems supported at Rubrik

Excellent verbal and written communication skills that can work closely with both technical and management teams across the organization

Excellent customer service skills and the ability to be a self starter

Exposure to IT security best practices.

Experience with automation using no-code or low-code automation platforms such as Okta Workflows or Zapier

Quick Apply

Refine Your Search

helpdesk manager jobs in austin tx

Site IT Lead & Systems Administrator

IT Technical Account Manager | vCISO

IT Infrastructure Manager

Support Team (Helpdesk) Lead

information technology SS III

IT Service Delivery & Support Manager

Help Desk Technician

IT Manager, User Support Services, College of Natural Sciences

IT Incident Mgmt Lead

IT Manager

CRSP Support Technician

IT Manager- Global Agility Solutions

Lead, IT Change Management

IT Manager

Senior Manager of IT Infrastructure

IT Service Delivery Manager

Software Support Engineer

Level 3 Systems Analyst for MSP

IT Manager

Lead MDM Engineer

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