Grow with us...
Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.
Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. A job at 1 Hotels is about more than punching a clock. It's about changing the world - little by little. We're the world's first mission-driven hotel company and we've got some lofty goals. All we ask is that you bring your true self and do all the good you can!
The Loss Prevention Supervisor is responsible for overseeing daily loss prevention operations to ensure the safety and security of guests, team members, and property assets. This role provides leadership, guidance, and oversight to Loss Prevention Officers while ensuring compliance with all company policies, procedures, and applicable laws. The Loss Prevention Supervisor leads by example, supports incident response and investigations, manages shift operations, and maintains a visible presence throughout the property to uphold service excellence and operational integrity.
Respond to calls for service, assess situations, coordinate appropriate responses, and communicate status updates to leadership
Address guest and team member concerns promptly, professionally, and with discretion, coordinating with hotel leadership as needed
Ensure appropriate response to incidents involving disturbances, medical emergencies, safety hazards, theft, or policy violations
Assist with investigations, incident documentation, witness statements, and evidence collection in accordance with company procedures
Complete detailed shift reports, incident reports, logs, and administrative documentation accurately and in a timely manner
Maintain open communication with management regarding incidents, employee concerns, trends, and operational issues
Monitor access control, team member compliance, vendor and visitor access, and restricted-area security
Actively communicate company updates, policy changes, occupancy levels, and special event information to the team
Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete required safety training and certifications; properly store flammable materials
Prior experience in loss prevention, security, or law enforcement preferred, with supervisory experience strongly preferred.
Ability to sit, kneel, bend, crouch, and climb stairs as required.
Due to the nature of the hospitality industry, employees are required to work varying schedules, including holidays, to accommodate the business and demands of the hotel
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.
Starwood Hotels is an equal opportunity employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodation, please visit People Operations.
Please note that your job description is not an exhaustive of tasks and duties, but serves a guideline for daily duties, which may change from time to time.
About us...
As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.
Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.
